Technical Support Engineer, Redpanda Data

$122-165k

This is the salary range for CO, TX, CA, and NY based candidates. Salary will vary based on location

Kubernetes

Python

Bash

Linux

Mid level

Remote from Canada, US

AI data infrastructure for the Enterprise

Job no longer available

AI data infrastructure for the Enterprise

101-200 employees

B2BArtificial IntelligenceEnterpriseBig dataAnalyticsConsultingSaaSAPIDevOpsCloud Computing

Job no longer available

$122-165k

This is the salary range for CO, TX, CA, and NY based candidates. Salary will vary based on location

Kubernetes

Python

Bash

Linux

Mid level

Remote from Canada, US

101-200 employees

B2BArtificial IntelligenceEnterpriseBig dataAnalyticsConsultingSaaSAPIDevOpsCloud Computing

Company mission

To build the best present and future of streaming data.

Job

Company

Role

Who you are

3+ years of experience in L3 support of enterprise products, with a significant focus on distributed systems
Experience with containerization
Strong understanding of Linux troubleshooting commands and regular expressions (grep/awk/sed)
Proficiency in bash scripting and/or Python
Experience with deploying and troubleshooting applications in Kubernetes
Strong experience with public cloud providers
Willingness to participate in an on-call rotation
Excellent written communication skills
Comfortable working with a 100% distributed engineering team and remote first company

Desirable

Proficiency with Go
Experience supporting a SaaS platform
Experience supporting a streaming platform

What the job involves

As a Technical Support Engineer at Redpanda, you will help our organization embody our commitment to delivering exceptional customer-centric technical support
Reporting directly to the Director of Support, you will be a vital contributor to our growing support team in the Customer Success organization
In this role, you will play a fundamental part in ensuring our customers' success, fostering their confidence in our solutions, and elevating their overall experience
Your primary focus will be to leverage your technical expertise to provide world-class support for Redpanda Data's range of products and services. Your ability to understand and address our customers' needs and technical challenges will be at the heart of our customer-centric approach
Be the primary face of our organization to our customers to ensure we meet and/or exceed customer expectations on the Redpanda operation. These may be customer focused areas related to configuration, hardware, documentation, product, or requests for features
Work with engineering to drive and solve customer challenges from creation through resolution
Partner with product engineering groups on periodic root cause analysis on customer issues, and distill lessons learned for the rest of the organization
Build tools & services to create and improve support infrastructure, from issue life cycles to trending on root causes
Participate in on-call rotations to follow the sun in support of our customers
Ensure customer satisfaction through strong relationships with our Customer Success team

Our take

When dealing with real-time data streaming workloads, the simpler the infrastructure the better. Redpanda was developed as an alternative to the complex industry standard, Apache Kafka (which needed to be used in tandem with ZooKeeper). Redpanda’s Kafka-compatible platform increases businesses’ operational efficiency by allowing them to switch to a single platform.

With its platform running on hundreds of thousands of machines, Redpanda supports users to run the software that they’ve already invested in while addressing and eliminating past pain points. Building on its success with data streaming, the company is now pioneering the "Agentic Data Plane", a new AI infrastructure feature that enables enterprises to connect AI agents with their data and systems.

With this new direction, Redpanda ensures it remains a key player in the industry - as it supports the new endeavours of its established customer base. Having raised strong funding in the past, the company has continued to expand marketing and R&D efforts to increase its reach and support its growth plans moving forward.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

47% employee growth in 12 months

Glassdoor (4)

Company

Funding (last 2 of 5 rounds)

Apr 2025

$100m

SERIES D

Jun 2023

$100m

SERIES C

Total funding: $265.5m

Company benefits

Remote first: We’re a remote-first company that puts humans first. We advocate for working wherever you're most productive
Comprehensive healthcare: We’ve got you covered with a mix of plans ranging from fully-paid medical, dental and vision, to premium coverage
401(k) matching: Our 401(k) plans let you save for your future. And for our US and UK employees — we match
Unlimited PTO: Take time to relax and recharge. Option to select region-specific holidays. Our vacation policy puts you in control
Home office & education reimbursement: $1,000 to gear-up your home office, $50 towards each wifi bill, $500 to invest in your learning and development annually
Redpanda swag: Hands down the coolest swag in our industry! Your family will steal it. Guaranteed

Company HQ

Inner Richmond, San Francisco, CA

Leadership

Alexander Gallego

(Founder & CEO)

Founder & previous CTO of Concord Systems, Inc. Previous Principal Software Engineer at Akamai Technologies, and was a Software Engineer at both YeildMo and FactSet Research Systems. Also worked as a REU - Student Researcher for the Polytechnic Institute of New York Univeristy.

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