Social Media & Community Lead, Ffern
£25-30k
3 days a week in office (East London)
Small-batch fragrance brand
Job no longer available
Small-batch fragrance brand
21-100 employees
Job no longer available
£25-30k
3 days a week in office (East London)
21-100 employees
Company mission
To disrupt the £50bn global perfume industry.
Role
Who you are
- Excellent communication skills
- Skilled writer with the ability to write across styles and registers
- Efficient and energetic, able to work well across different tasks and projects with differing timelines
- Ability to work independently and manage time effectively
Desirable
- Experience in social media management and customer service
- Second Language
- An interest in fine fragrance
What the job involves
- Social media monitoring
- Engage with our online community
- Support our Community Managers with customer service
- Monitor various systems for errors
- Assist managing the virtual CS team
Application process
- 1. Apply via Otta
- 2. Successful applicants will be asked to do a mini-task to understand writing style
- 3. Successful applicants will then be invited for an initial video interview with the Head of Community
- 4. If successful, applicants will then be invited for an interview with our Creative Director and/or Founder
Salary benchmarks
Our take
The UK fragrance industry is worth over £7 billion annually, but remains dominated by a small number of global giants – including LVMH, L'Oréal and Chanel. Ffern is an early stage start-up seeking to revive the traditional art of perfumery with the help of a 4th-generation master perfumer.
Producing a maximum of four perfumes a year (each bottle is released at the equinox and solstice), Ffern's products are organic, vegan and made from natural ingredients. Interested customers must register on Ffern's production ledger in advance to secure a bottle, a model that keeps batches small and exclusive, in turn allowing the team to focus on quality and sustainability.
Consumer trends towards perfume have shifted in recent years, with a strong push towards natural and artisanal products. Ffern has garnered significant media attention with its focus on clean fragrances and continues to sell out every quarter. Encouraged by a strong following of repeat customers in the UK, the business now sells in the US and EU.
Freddie
Company Specialist at Welcome to the Jungle
Insights
50% female employees
Company
Company benefits
- Unlimited perfume
- Relaxed working environment from a pair of sunlit studio spaces near Columbia road in East London
- Very flexible (WFH, travel, work remote etc.)
- 25 days holidays + bank holidays, growing by 1 day per year
- Private health insurance
- Fun, laid back and sociable team with regular team meals, breakfasts, drinks and outings
Company HQ
London, UK
Leadership
Owen Mears
(Co-Founder & CEO)PPE graduate from the University of Oxford. Participant in the New Entrepreneurs Foundation.
Emily Cameron
(Co-Founder & Creative Director)Previously Head of Content for British fashion brand TOAST. First-class Eng Lit grad with MA from the Courtauld Institute.
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