Customer Success Manager, Exasol
More information about location
Analytics engine
Job no longer available
Analytics engine
201-500 employees
Job no longer available
More information about location
201-500 employees
Company mission
To accelerate insights from the world’s data.
Role
Who you are
- Deep understanding of the data ecosystem and proven experience with on-premises infrastructure software
- Track record of identifying and leading sell opportunities within existing accounts
- Strong project management, communication, and presentation skills
- Experience with critical systems and a proactive, problem-solving approach
- Ability to analyze data, identify trends and drive strategic action
- Ability to manage multiple customers and prioritize effectively
- Language Requirements: Native German and professional English proficiency
Desirable
- Experience with MPP databases and/or ETL tools
- Familiarity with big data technologies
- Customer Success Experience in previous companies
What the job involves
- We are seeking a dynamic and experienced Customer Success Manager for the EMEA region to be a pivotal force in driving customer value, fostering deep partnerships, and ensuring the long-term success of our valued clients, particularly those with on-premises environments
- This is a customer-facing role and an opportunity to be a strategic consultant, a trusted advisor, and a passionate advocate for our customers' data-driven ambitions
- You will own the end-to-end customer journey, from initial engagement to realizing significant and measurable business impact with Exasol
- Your experience with on-premises infrastructure software will be crucial in understanding and addressing the unique needs of this segment, and your ability to identify and lead sell opportunities will directly contribute to our growth within the EMEA market
- Champion customer journeys: From onboarding to long-term value realization, you will guide EMEA customers to success
- Build lasting relationships: Become a trusted advisor and partner with key stakeholders
- Drive value: Understand their business goals and ensure Exasol helps them achieve them
- Proactively identify opportunities & risks: Analyze data to anticipate needs and growth potential
- Orchestrate solutions: Collaborate with internal teams to resolve issues and provide tailored support
- Be the customer voice. Share feedback with product teams to drive improvements
- Fuel growth: Identify upselling/cross-selling opportunities in partnership with sales
- Cultivate a community: Engage customers through events and shared learning
Our take
Every company and organisation acquires a certain amount of data, especially that which can reveal opportunities for growth and success. Exasol is the world’s fastest data and analytics database, enabling businesses to activate their data and gain insight into their performance and priorities.
The global data analytics market is expected to reach around $345 billion by 2030. This creates both competition and opportunity for Exasol, as its services are in high demand but there are numerous alternative solutions out there. That said, it must be doing something right to secure clients such as Adidas, Olympus and Dell.
Having set its sights on sustainable growth, Exasol boasted a strong year in 2025 - significantly improving key financial metrics. The company's choice to double-down on its core focus industries seems to be paying off, and it plans to continue this strategic direction moving forward.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Altstadt - Sankt Lorenz, Nürnberg, Germany
Leadership
Joerg Tewes
(CEO)Spent the first 12 years of their career at data management software company Poet Holdings. Worked as a General Manager for Amazon Glow before being appointed CEO of Exasol.
Share this job
View 1 more job at Exasol