Customer Success Manager, Exasol
More information about location
Analytics database
Open for applications
Analytics database
101-200 employees
Open for applications
More information about location
101-200 employees
Company mission
To accelerate insights from the world’s data.
Role
Who you are
- Deep understanding of the data ecosystem and proven experience with on-premises infrastructure software
- Track record of identifying and leading sell opportunities within existing accounts
- Strong project management, communication, and presentation skills
- Experience with critical systems and a proactive, problem-solving approach
- Ability to analyze data, identify trends and drive strategic action
- Ability to manage multiple customers and prioritize effectively
- Language Requirements: Native German and professional English proficiency
Desirable
- Experience with MPP databases and/or ETL tools
- Familiarity with big data technologies
- Customer Success Experience in previous companies
What the job involves
- We are seeking a dynamic and experienced Customer Success Manager for the EMEA region to be a pivotal force in driving customer value, fostering deep partnerships, and ensuring the long-term success of our valued clients, particularly those with on-premises environments
- This is a customer-facing role and an opportunity to be a strategic consultant, a trusted advisor, and a passionate advocate for our customers' data-driven ambitions
- You will own the end-to-end customer journey, from initial engagement to realizing significant and measurable business impact with Exasol
- Your experience with on-premises infrastructure software will be crucial in understanding and addressing the unique needs of this segment, and your ability to identify and lead sell opportunities will directly contribute to our growth within the EMEA market
- Champion customer journeys: From onboarding to long-term value realization, you will guide EMEA customers to success
- Build lasting relationships: Become a trusted advisor and partner with key stakeholders
- Drive value: Understand their business goals and ensure Exasol helps them achieve them
- Proactively identify opportunities & risks: Analyze data to anticipate needs and growth potential
- Orchestrate solutions: Collaborate with internal teams to resolve issues and provide tailored support
- Be the customer voice. Share feedback with product teams to drive improvements
- Fuel growth: Identify upselling/cross-selling opportunities in partnership with sales
- Cultivate a community: Engage customers through events and shared learning
Our take
Every company and organisation acquires a certain amount of data, data analysis is imperative to the growth and understanding of institutions to forecast where their success lies. Exasol is the world’s fastest data and analytics database, it also provides companies with insights and know-how of what to do with the data it retrieves.
The global data analytics market is expected to reach around USD 346.33 billion by 2030. Exasol sits in a very over saturated but sought after market and the “Exasol Data Analytics Engine” now boasts impressive customers such as Adidas, Olympus and Dell.
2023-appointed CEO Joerg Tewes has 30 years of experience bringing innovative products to market and driving growth in the US and Europe. A long standing company like this can benefit from a fresh perspective from time to time and it will likely create exciting opportunities whilst maintaining its scale and growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Altstadt - Sankt Lorenz, Nürnberg, Germany
Leadership
Joerg Tewes
(CEO)Spent the first 12 years of their career at data management software company Poet Holdings. Worked as a General Manager for Amazon Glow before being appointed CEO of Exasol.
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