IT Service Desk Technician, Octus

Salary not provided

macOS

Windows

Zoom

Google Workspace

Junior, Mid and Senior level

New York

Unleashing insights for accelerated financial decisions

Job no longer available

Unleashing insights for accelerated financial decisions

501-1000 employees

B2BEnterpriseLegalAnalyticsMarket research

Job no longer available

Salary not provided

macOS

Windows

Zoom

Google Workspace

Junior, Mid and Senior level

New York

501-1000 employees

B2BEnterpriseLegalAnalyticsMarket research

Company mission

To empower subscribers to discover and synthesize the information that matters through the combination of passionate experts and innovative technology.

Job

Company

Role

Who you are

Attention to detail, customer service, interpersonal, oral and written communication skills
Ability to work independently, multi-task, and establish priorities
Analytical, problem-solving, organizational, and planning skills
Creating, updating, and maintaining end-user facing knowledge based articles
Maintaining infrastructure documentation, including diagrams and configurations
Proficient in both Windows and macOS operating system and hardware troubleshooting
Ability to troubleshoot docking stations and wired and wireless network for Windows and Mac
Web conferencing knowledge (tools such as Zoom, Microsoft Teams etc...)
Experience with Google Workplace, Microsoft Office, Microsoft Intune and Jamf Pro etc...)
Networking knowledge and experience (trace ports and network lines)
Experience working with third-party hardware and software and procurement practices
Serve as escalation point for service and support issues
Create documentation of systems, workflows, processes and sites
Ability to manage the support ticketing queue and assign tickets
Manage and track an inventory of global assets
Anticipate hiring needs and procure and maintain a global stock of hardware standards

What the job involves

Octus is seeking a skilled IT Support Engineer to join our team at our office in New York
We are looking for a super smart, friendly and all-around great individual who takes care of people and the technology they use
As a member of the Corporate IT team, you will have the opportunity to create a seamless experience for Octus' end-users in multiple offices around the world, research and deploy new tools and services, and flat out solve hard problems

Our take

Octus, formerly Reorg, is a global provider of credit intelligence, data and analysis of issues affecting the distressed debt, event-driven and leveraged finance markets. The company sets itself apart by taking an approach that combines reporting with financial and legal analysis, providing a holistic view and delivering that view in real-time.

Octus has fundamentally changed the way in which financial and legal professionals access complex business information. Its service reaches over 25,000 people across a variety of institutions and its subscription-based service is giving organisations the ability to replace the work of junior attorneys.

Octus garnered considerable interest from several private equity and strategic rivals due to its expensive subscription-based services that have proven to result in stable growth for clients. Octus's services are particularly valuable and its 2022 buyout by British global investment firm Permira opens the doors to vast opportunities for Octus's further growth.

Steph

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (3.7)

Company

Company benefits

Medical, dental, vision and 401(k) benefits
A flexible, hybrid working policy with home office reimbursements
Reimbursements for career development and continuing education
Generous paid time off – including vacations, sick leave and parental leave
Employee referral bonuses
Gym subsidies and other fun fitness benefits
Kudos program to recognize and reward colleagues
Manager training programs

Company HQ

NoMad, New York, NY

Leadership

Kent Collier

(Founder &)

Experienced Analyst having previously worked at Catalyst Investment Management and Millennium Partners, also worked as the Vice President at Assurant Asset Management.

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