IT Service Desk Technician, Octus
The essential credit platform
Job no longer available
The essential credit platform
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To make subscribers the smartest people in the room on all things credit.
Role
Who you are
- Attention to detail, customer service, interpersonal, oral and written communication skills
- Ability to work independently, multi-task, and establish priorities
- Analytical, problem-solving, organizational, and planning skills
- Creating, updating, and maintaining end-user facing knowledge based articles
- Maintaining infrastructure documentation, including diagrams and configurations
- Proficient in both Windows and macOS operating system and hardware troubleshooting
- Ability to troubleshoot docking stations and wired and wireless network for Windows and Mac
- Web conferencing knowledge (tools such as Zoom, Microsoft Teams etc...)
- Experience with Google Workplace, Microsoft Office, Microsoft Intune and Jamf Pro etc...)
- Networking knowledge and experience (trace ports and network lines)
- Experience working with third-party hardware and software and procurement practices
- Serve as escalation point for service and support issues
- Create documentation of systems, workflows, processes and sites
- Ability to manage the support ticketing queue and assign tickets
- Manage and track an inventory of global assets
- Anticipate hiring needs and procure and maintain a global stock of hardware standards
What the job involves
- Octus is seeking a skilled IT Support Engineer to join our team at our office in New York
- We are looking for a super smart, friendly and all-around great individual who takes care of people and the technology they use
- As a member of the Corporate IT team, you will have the opportunity to create a seamless experience for Octus' end-users in multiple offices around the world, research and deploy new tools and services, and flat out solve hard problems
Our take
Octus, formerly Reorg, is a global provider of credit intelligence, data and analysis of issues affecting the distressed debt, event-driven and leveraged finance markets. The company sets itself apart by taking an approach that combines reporting with financial and legal analysis, providing a holistic view and delivering that view in real-time.
Octus has fundamentally changed the way in which financial and legal professionals access complex business information. Its service reaches over 40,000 people across a variety of institutions and its subscription-based service is giving organisations the ability to replace the work of junior attorneys.
Octus garnered considerable interest from several private equity and strategic rivals due to its expensive subscription-based services that have proven to result in stable growth for clients. Octus's services are particularly valuable and its 2022 buyout by British global investment firm Permira has opened the doors to vast opportunities for Octus's further growth.
Steph
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Medical, dental, vision and 401(k) benefits
- A flexible, hybrid working policy with home office reimbursements
- Reimbursements for career development and continuing education
- Generous paid time off – including vacations, sick leave and parental leave
- Employee referral bonuses
- Gym subsidies and other fun fitness benefits
- Kudos program to recognize and reward colleagues
- Manager training programs
Company HQ
Midtown South, New York, NY
Leadership
Kent Collier
(Founder & CEO)Experienced Analyst having previously worked at Catalyst Investment Management and Millennium Partners, also worked as the Vice President at Assurant Asset Management.
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