IT Service Desk Technician, Octus
Provider of credit data, analytics and intel
Job no longer available
Provider of credit data, analytics and intel
201-500 employees
Job no longer available
201-500 employees
Company mission
To empower subscribers to discover and synthesize the information that matters through the combination of passionate experts and innovative technology.
Role
Who you are
- Attention to detail, customer service, interpersonal, oral and written communication skills
- Ability to work independently, multi-task, and establish priorities
- Analytical, problem-solving, organizational, and planning skills
- Creating, updating, and maintaining end-user facing knowledge based articles
- Maintaining infrastructure documentation, including diagrams and configurations
- Proficient in both Windows and macOS operating system and hardware troubleshooting
- Ability to troubleshoot docking stations and wired and wireless network for Windows and Mac
- Web conferencing knowledge (tools such as Zoom, Microsoft Teams etc...)
- Experience with Google Workplace, Microsoft Office, Microsoft Intune and Jamf Pro etc...)
- Networking knowledge and experience (trace ports and network lines)
- Experience working with third-party hardware and software and procurement practices
- Serve as escalation point for service and support issues
- Create documentation of systems, workflows, processes and sites
- Ability to manage the support ticketing queue and assign tickets
- Manage and track an inventory of global assets
- Anticipate hiring needs and procure and maintain a global stock of hardware standards
What the job involves
- Octus is seeking a skilled IT Support Engineer to join our team at our office in New York
- We are looking for a super smart, friendly and all-around great individual who takes care of people and the technology they use
- As a member of the Corporate IT team, you will have the opportunity to create a seamless experience for Octus' end-users in multiple offices around the world, research and deploy new tools and services, and flat out solve hard problems
Our take
Octus, formerly Reorg, is a global provider of credit intelligence, data and analysis of issues affecting the distressed debt, event-driven and leveraged finance markets. The company sets itself apart by taking an approach that combines reporting with financial and legal analysis, providing a holistic view and delivering that view in real-time.
Octus has fundamentally changed the way in which financial and legal professionals access complex business information. Its service reaches over 25,000 people across a variety of institutions and its subscription-based service is giving organisations the ability to replace the work of junior attorneys.
Octus garnered considerable interest from several private equity and strategic rivals due to its expensive subscription-based services that have proven to result in stable growth for clients. Octus's services are particularly valuable and its 2022 buyout by British global investment firm Permira opens the doors to vast opportunities for Octus's further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Medical, dental, vision, and 401k/pension benefits
- Generous PTO policy and Summer Fridays
- Gym subsidy and other fun fitness benefits
- Flexible working policy
- Home-office reimbursements
- Generous referral program to encourage quality recruiting
- Educational reimbursements for career development
- Kudos program to recognize and award colleagues
Company values
- Action Oriented: We believe in thoughtful action, clear decision making and moving the ball forward. We will make mistakes and learn from them in order to do better in the future. We understand the power of consistent action to yield compounding results
- Customer First Mindset: Our customers are the most important stakeholders in our business. Solving their problems and anticipating their challenges is the purpose of our work and our underlying mission. Our commitment is to deliver on our promises and continuously improve the customer experience every day
- Effective Team Player: We approach our work with a deep understanding that we are greater than the sum of our individual parts. We treat each other with respect and integrity and offer candid, thoughtful feedback to improve the organization. We recognize and affirm each person's individual talents and ambitions as we work towards Octus's shared goal
- Driven to Excel: We strive for excellence in everything we do. While we celebrate our achievements, we are relentlessly dissatisfied with the status quo. No matter the process, product or person, there is room for improvement. We continuously seek out those improvements and act upon them to benefit Octus and all of its stakeholders
Company HQ
NoMad, New York, NY
Leadership
Kent Collier
(CEO & Founder)Experienced Analyst having previously worked at Catalyst Investment Management and Millennium Partners, also worked as the Vice President at Assurant Asset Management.
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