Tech Support Engineer, Canva
$80-98k
+ Equity Options
5 days a week in office
Publishing and design platform
Job no longer available
Publishing and design platform
1001+ employees
Job no longer available
$80-98k
+ Equity Options
5 days a week in office
1001+ employees
Company mission
To empower the world to design.
Role
Who you are
- We're looking for someone who's passionate about excellent customer service and has demonstrated experience in a similar role within an IT / AV / Tech support environment
- Proven experience (3-5+ years) in supporting MDM-managed Apple / Mac hardware within an enterprise environment
- Exceptional customer service skills with experience in supporting users on-site
- Experience in supporting or administering applications such as Canva, Google Workspace, Okta, Jira, Confluence, Slack and Zoom
- Experience in onboarding & offboarding employees, including access provisioning & de-provisioning and hardware delivery & collections
- Experience in supporting on-site office infrastructure including networking infrastructure, meeting rooms, event spaces & printers
- Experience managing hardware assets - including vendor engagement and management, maintaining asset records and hardware distribution
- Strong verbal & written communication skills, including contributing to user & technical documentation
- Ability to manage multiple, competing tasks & priorities with ease
- Experience working as part of a globally distributed team
What the job involves
- Canva is seeking a highly motivated IT/Tech Support Engineer to join our San Francisco team to support Canvanauts to do the best work of their lives!
- It's more than tickets at Canva - you'll have the opportunity to contribute to projects that improve our service delivery, learn new skills and work in a collaborative, globally distributed team
- Provide on-site & remote tech support to Canvanauts at our San Francisco office (Financial District)
- Support and troubleshoot all on-site Canva hardware devices including MacBooks, mobile devices, network infrastructure and video conferencing equipment
- Support management of USA Canva assets including maintaining accurate records, procurement, provisioning and management
- Support with the onboarding and offboarding of Canvanauts across the Americas
- Contribute to our global support model through responding to service requests through our service channels, with a focus on supporting users across the Americas
- Provide AV support for all Canva events in San Francisco / USA
- Contribute to IT Group & Tech Support Team goals to continually improve our service delivery model
Our take
Launched in 2013, Canva is a free online visual communications and design platform. It features a vast range of templates including presentations, websites, and social media graphics, plus a huge library of fonts, stock photography, illustrations, video footage, and audio clips.
With the aim to empower 100% of the world to communicate in ways that were once limited to the 1%, Canva was founded on the belief that people shouldn’t need to understand complex software to unlock their creativity. Simplicity is central to Canva’s offering, its straightforward drag-and-drop user interface avoiding complex tools that require training. This approach has been hugely popular and has been key in setting the company apart in the market, with over 90% of the Fortune 500 now using the site.
More recently, Canva has broadened its offerings through a number of acquisitions and now offers a full visual communications platform, featuring stock content, innovative editing features, and data visualization. Zeetings, Pexels & Pixabay, Kaleido, Smartmockups and Flourish have all joined Canva, and the business is well set to continue leading and innovating in the space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
56% employee growth in 12 months
Company
Funding (last 2 of 12 rounds)
May 2024
$400m
GROWTH EQUITY VC
Sep 2021
$200m
LATE VC
Total funding: $968.6m
Company benefits
- Equity packages — we want our success to be yours too
- Inclusive parental leave policies supporting all parents & carers
- An annual Vibe & Thrive allowance supporting wellbeing, social connection, and office setup
- Flexible leave options empowering you to recharge and thrive
Company HQ
Surry Hills, NSW
Leadership
Cameron Adams
(Co-Founder & CPO)Cameron studied at the University of Melbourne before working as a Developer and Designer for Eclipse and Google for a combined 5 years. They then founded Fluent.io in 2011, and Canva in July 2012.
Melanie Perkins
(Co-Founder & CEO)Having studied at the University of Western Australia, Melanie first founded Fusion Books in 2007 and and co-founded Canva in 2012. Melanie is now CEO of Canva.
Cliff Obrecht
(Co-Founder & COO)Having studied at the University of Western Australia, Cliff spent 5 years as Managing Director of Fusion Books. They left this role in 2013, having co-founded Canva with Melanie and Cameron the previous year.
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