Customer Success Manager, Regrow Ag
EMEA
More information about location
Agriculture planning, monitoring and reporting
Job no longer available
Agriculture planning, monitoring and reporting
101-200 employees
Job no longer available
More information about location
101-200 employees
Company mission
To make resilient agriculture ubiquitous. On every acre. Globally.
Role
Who you are
- 7+ years of relevant experience in a Customer Success, Consulting, or Account Management role where you worked with large, complex
- Enterprise-level accounts, preferably in a B2B SaaS environment
- Experience in a relevant sustainability or climate-solution space is advantageous (Regenerative Ag, environmental sustainability, carbon, ag tech, climate tech, remote sensing, etc.)
- Experience managing a book of high-value customer relationships
- You’re able to drive customer success and align within complex organizational structures, building trust with a broad range of stakeholders, from C-Suite Executives to Department Leads to day-to-day users
- Excellent communication skills (written communications, presentations, and verbal communications) with an ability to speak business English and support 1-2 additional languages such as: French, Spanish, German, Italian, Polish, Romanian
- Experience owning NRR% and proven record of meeting or exceeding targets
- Process-orientation with exceptional project management results
- You’ve expertly managed multiple customer projects, timelines, and deliverables and are able to balance competing priorities (making decisions that best support the customer, the team, and Regrow)
- Strong cross-functional collaborator with experience partnering across a variety of functional teams to provide a high quality, thoughtful customer experience
- Self-motivated, proactive team player
- You have a bias for action and work effectively in a highly ambiguous, ever-changing environment
- You’re able to zoom into granular details and also zoom out to understand the larger strategy and philosophy of how and why decisions are made
- Customer-centric aptitude - Focused on continuous improvement and support of customer journey by problem-solving and solution orientation
- Bachelor's degree in a related technical or scientific field
- Passionate about agriculture and sustainability
What the job involves
- Regrow is looking for a Customer Success Manager to support and grow our Enterprise customers
- As a Regrow CSM, you’ll guide the customer to deploy Regrow solutions successfully and ensure they gain business value on the path to their desired outcomes
- Equipped with the knowledge of what it takes for customers to succeed with Regrow, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business
- Maintain ownership of a portfolio of Enterprise customers, managing relationships at all levels within customers organizations to ultimately drive adoption, retention, and growth
- Develop a deep understanding of your customers’ business objectives and desired outcomes, acting as a strategic partner to help educate and guide your customers along their sustainability journey
- Execute on all phases of the post-sales customer journey including program deployment plans, onboarding, business performance reviews, roadmap advisory, and renewal touch points
- Quarterback customer program deployments, coordinating and collaborating across functional subject matter experts (Protocols, Environmental & Data Sciences, Product, and Support) to ensure deliverables and timelines are met
- Partner with your customers in co-creating joint success plans that include success metrics, deliverables and timelines, adoption and growth plans
- Partner closely with Sales counterparts to build and maintain strategic Account Plans, nurture executive relationships, and identify expansion opportunities
- Serve as the voice of your customers by surfacing key trends and insights back to our Product and senior leadership team
- Become an expert on Regrow’s suite of products to confidently lead technical conversations with both technical and non-technical stakeholders
- Travel to attend customer on-site field days and represent Regrow at key events if required
- Be a part of building and evolving the Customer Success function as we scale!
Our take
Founded in 2016, Regrow Ag partners with businesses to help them combat climate change in their agriculture strategies. With a net zero carbon aim, client companies use Regrow’s enterprise software platform to find sustainable ways of growing their profits.
A win-win for large companies, Regrow’s business model relies on partnerships, of which they have plenty. Regrow has joined forces with several food industry giants, including Kellogg to create sustainable rice growing markets in the US, whilst it's teaming up with climate solutions provider South Pole will pave the way for more robust agricultural projects and greenhouse gas emissions monitoring.
Regrow Ag is set to expand its sustainable farmland and continue seeking out partnerships with large corporations. This all comes at a time when the world is in dire need of companies like Regrow, who are bridging a wide gap between the desires of big businesses and the environment’s need for net zero.
Freddie
Company Specialist at Welcome to the Jungle
Insights
72% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2022
$38m
SERIES B
Aug 2021
$17m
SERIES A
Total funding: $62.5m
Company benefits
- Remote Work - Remote and flexible work opportunities give you the ability to do your best work, from a location that’s comfortable for you.
- Work with Experts - At Regrow, you'll be joining a team full of subject matter experts, including over 17 PhDs. You'll be working with change makers and industry leaders across the globe.
- Flexible Time Off - Everyone needs time to rest and recharge. Regrow provides flexible time off in addition to holiday time, so you can bring your best self to work, all year round.
- Women in Leadership - Regrow work for equity in our food systems, and ensure the same is true in their workplace. Their leadership is 50% female-identifying, and they strive to ensure all voices are heard.
- Health Benefits - Regrow provides competitive health care benefits for employees, offering the support you need to live a productive, healthy life.
- Value-Based Salaries - Regrow salaries are based on the hard work and dedication you give to the company. They’re not hindered by regional living costs. Here, you’ll live your ideal lifestyle with a salary you’re proud of.
Company HQ
Newmarket, Durham, NH
Leadership
Anastasia Volkova
(CEO)Currently member of Forbes Technology Council and Inaugural Board Director at SmartSat CRC, previously CEO and Founder of FluroSat.
William Salas
(CSO)Currently President at Applied Geosolutions LLC and DNDC Applications. Previously Technical Staff at NASA Jet Propulsion Lab.
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