Senior Coach Quality and Success Manager, Multiverse
1-5 days a week in office
Upskilling platform for AI and tech adoption
Be an early applicant
Upskilling platform for AI and tech adoption
501-1000 employees
Be an early applicant
1-5 days a week in office
501-1000 employees
Company mission
To equip the workforce to win in the AI era.
Role
Who you are
- We are looking for a hands-on leader with expertise in quality assurance and professional development
- A Track Record in Scaled Operations: You have 7+ years of experience in quality assurance, L&D, or operational leadership, with a proven ability to implement frameworks and systems across large delivery or coaching teams
- Dual Expertise: You possess strong subject matter expertise in both quality assurance/assessment systems and learning and development/enablement strategies for adult learners
- Experience Managing Expert Teams: You have experience managing individual contributors or small, specialised teams, with a knack for guiding experts to define and execute distinct strategic workstreams
- Implementation and Project Management Expertise: You excel at taking a strategic plan and turning it into a well-executed project, managing multiple workstreams simultaneously
- A Collaborative, Tactical Mindset: You thrive on working with cross-functional teams to solve problems and improve processes, translating high-level goals into practical, effective solutions
- Adaptability and Focus on Improvement: You are comfortable in a high-growth environment and have a passion for continuous improvement, always looking for ways to make processes more effective
What the job involves
- The quality of our coaching is one of the most important factors in our apprentices' success
- As the Senior Manager for Coach Quality & Success, you will join the Coach Quality and Impact team, leading the core functions that define what quality means to us, and develops the content, tools and systems that enable our delivery team to reach and exceed those standards, regardless of coaching specialism or programme
- Your role is to lead an expert sub-team responsible for two critical pillars: evolving and scaling our quality framework (COMPASS) and delivering the coach and instructor development strategy that enables it
- Together with your team, you will ensure our standards are both high and clear for our diverse range of learner-facing specialists, and that they are expertly trained to meet them in a way that elevates our coaching provision and provides development opportunities for our delivery front-liners
- Reporting to the Head of Coach Quality and Impact, you will work collaboratively within our Centres of Excellence division and with other members of Delivery Operations, while managing a high-performing team to define and execute the strategies that help us realise our quality goals and raise the bar on what excellence means at Multiverse
- This is a crucial role that requires a hands-on and strategic approach to evolving the coaching standards, systems and coach development programmes that underpin consistent, high quality delivery
- Lead the team responsible for the continuous evolution of COMPASS, our global quality assurance framework, ensuring it remains rigorous and relevant for all specialist coach and instructor roles
- Oversee the evolution and execution of a comprehensive observation plan that measures performance against the framework, assuring its efficacy and driving consistency
- Ensure our observation plan is scalable and consistent, leveraging the latest technology where relevant
- Develop clear and scalable standards that enable our diverse population of specialist coaches to provide consistent, high quality learning experiences to our growing population of learners
- Partner with Operations, Governance, and AI teams to ensure the quality assurance process is implemented efficiently, meets all regulatory requirements (like Ofsted), and is supported by effective tooling
- Lead the team that defines and delivers the comprehensive coach development strategy, directly enabling our coaches to excel against the COMPASS framework
- Ensure development initiatives are targeted and effective, covering our diverse delivery formats (1-1, group sessions, etc.), specialist roles, and the broader principles of coaching excellence at Multiverse
- Manage the evolution and delivery of a coach development strategy designed to equip our front-line coaches with the precise skills, standards, and behaviours for their specific roles, enabling consistent excellence in all apprentice learning experiences."
Salary benchmarks
Our take
In today's tech-driven workplace, skills like digital marketing, software engineering, product design, and data analysis are pivotal. Traditional pathways to acquiring these skills are evolving, with coding schools like Makers Academy challenging the necessity of a formal Computer Science degree.
Recognising the need for inclusive pathways, apprenticeships have gained prominence, spurred by government mandates like the 2016 levy. Multiverse (formerly WhiteHat) exemplifies this shift, offering opportunities for all to reskill and thrive in the tech industry.
Embracing a mission of accessibility and innovation, Multiverse's recent strategic moves, including acquiring Californian AI firm, Searchlight and attracting top-tier talent, underscores its commitment to excellence. Partnering with industry giants like Google and Facebook, Multiverse is driving transformative change, democratising access to tech education.
Steph
Company Specialist at Welcome to the Jungle
Meet the team
70 people
Gary, Chief Learning Officer
Our mission
Unlocking economic opportunity and potential for individuals and orgs by closing skill gaps through measured, applied, guided and equitable learning.Company
Employee endorsements
Opportunities to learn
"Whether that's the content in the course you are teaching of which you're developing a deeper understanding, weekly CPD (continuous professional..."
Funding (last 2 of 5 rounds)
Jun 2022
$220m
SERIES D
Sep 2021
$130m
SERIES C
Total funding: $414m
Company benefits
- M-Powered Summer Long Weekend
- End of Year Company Shut Down
- A focus on wellbeing with access to Spill therapy support, an Employee Assistance Programme and an internal Wellbeing working group.
- Work from abroad policy
- Free access to Wellhub's Starter, Basic and Bronze plans (free gym + more)
- 24 days holiday, plus 1 life event day and 2 volunteer days
- Full Medical Insurance coverage through Bupa, and your medical history is disregarded.
- Life Insurance coverage through AIG. This benefit pays out 3x your base salary to your beneficiaries.
- Our Cycle to Work scheme enables bike ownership with up to 42% savings
- Tech scheme: you can purchase new electronics, including accessories, up to £1,000, and spread the cost through 12 interest-free monthly repayments.
- Workplace Nursery benefit is provided by Enjoy Benefits and is there to help employees with the cost of childcare at a nursery setting.
Company values
- We believe in equality of opportunity
- We treat others as we want to be treated
- We adopt an owner mentality
- Development is at our core
- We make decisions based on facts and logic
- We don’t take ourselves too seriously
Company HQ
Paddington, London, UK
Articles
Leadership
Euan Blair
(CEO)Prior to founding Multiverse, Euan was the UK CEO of Sarina Russo Group, an employment and training provider with more than 1,500 staff worldwide and a turnover exceeding £100 million.
People progressing
Peppa is VP of Go-To-Market, UK&I. She joined Multiverse as an Account Executive in the Go To Market Team and was promoted to Regional Director within 7 months, then progressed to Area Vice President.
People breakdown
13%
11%
6%
68%
2%
Asian
Black or African American
Multiracial / Multiethnic
White
Unknown
Last updated on 10 September 2024
Diversity, Equity & Inclusion at Multiverse
Serena Vaughan (Career Mobility Lead)
- We want to be a leader in Diversity, Equity & Inclusion (DEI), so we’re working hard to drive the change we want to see in the world, inside Multiverse.
- Everything we do in the DEI space is undertaken with the goal of being representative of the geographies in which we operate – and our apprentice community. Gender diversity has been a long-term challenge for the tech world. We're proud that 55% of our UK Team identify as women, this increases to 64% of our Global Leadership Team (director level and above). We're also proud of our thriving LGBTQQIAAP community, comprising 11% of our UK Team.
- We're committed to improving the diversity of our workforce, at all levels. We continue to invest in early talent through our in-house apprenticeship scheme – something we know is a fantastic route into our organization for exceptional talent from a diversity of backgrounds.
- Last year we identified improving the diversity of our Global Leadership Team (director level+) internally as an area of focus. Steps that we took included introducing robust DEI monitoring processes, rolling out Inclusive Recruitment Training to all staff involved in the hiring, and launching our first internal, Global Leadership Accelerator program.
- We’re proud that in the last 12 months, the representation of colleagues from ethnic minority backgrounds at director+ levels, globally, has increased from 6% to 19%. This is good progress but we still have work to do and are committed to building a leadership team that is representative of our colleagues and of the communities we serve.
Share this job
View 22 more jobs at Multiverse