Workplace Experience Manager, Cresta
$140-160k
+ Equity
Real-time intelligence for contact centers
Be an early applicant
Real-time intelligence for contact centers
501-1000 employees
Be an early applicant
$140-160k
+ Equity
501-1000 employees
Company mission
To use AI to help people learn high-value skills and make business radically more productive.
Role
Who you are
- Experience: 7+ years leading global workplace experience, facilities, office operations, employee experience, or related functions, preferably within a high-growth technology environment
- Presence: This is a Bay Area-based role requiring a strong in-office presence across both our San Francisco and Sunnyvale offices. You are expected to work onsite three days per week, typically split between our San Francisco and Sunnyvale offices. This role may also require additional onsite time during office build-outs, events, or other key workplace initiatives
- Workplace Compliance: Working knowledge of workplace safety requirements, accommodations, accessibility considerations, and employee support needs
- Global Mindset: Experience supporting multiple offices, regions, or distributed teams, with the ability to balance global consistency and local employee needs
- Professionalism & Discretion: Demonstrated ability to navigate sensitive workplace situations with professionalism, discretion, empathy, and sound judgment
- Executive Partnership: Strong communication and stakeholder management skills with the ability to effectively partner with executives, managers, employees, and external vendors
- Negotiation Skills: Proven track record of navigating commercial real estate contracts and managing multi-million dollar budgets
- Project Management: Exceptional project management skills with experience leading complex cross-functional initiatives. Able to seamlessly transition between strategic planning, operational execution, and issue resolution while maintaining attention to detail
What the job involves
- Portfolio Management: Oversee the operations of all global Cresta offices, ensuring a consistent, high-quality workplace experience while balancing local needs and regional nuances
- Real Estate Strategy: Lead lease renewals, expansions, and new site acquisitions in partnership with Finance and Legal, ensuring our workplace footprint supports business growth
- Workplace Strategy: Develop and execute a comprehensive workplace strategy that aligns physical spaces, employee experience programs, and business needs as the company scales. Lead office build-outs, renovations, and improvement projects from planning through execution, ensuring projects remain on schedule and within budget
- Property Management: Build strong partnerships with property managers, landlords, and service providers to ensure our offices operate efficiently and effectively
- Workplace Safety & Compliance: Own Cresta's global workplace safety strategy, including emergency preparedness, site-specific safety programs, and regulatory compliance. Partner across the business to ensure workplace safety requirements, accommodations, accessibility considerations, and employee support needs are appropriately addressed across all office locations
- Workplace Operations: Oversee catering, food and beverage programs, badge access systems, physical security, and vendor relationships
- Headquarters Operations: Partner closely with the Chief of Staff and Leadership Team to support the operational needs of Cresta headquarters
- Employee Experience: Own and evolve workplace and employee experience programs, including recognition initiatives, Operating Principles Awards, employee gifting, office activations, onboarding support, and other programs that strengthen culture, connection, and engagement
- Events & Community: Partner with the Administrative Team, People Team, site leads, and other stakeholders to execute employee events, company celebrations, leadership visits, customer visits, and other key company moments
- Resources & Communication: Maintain and continuously improve workplace communications, documentation, and internal resources that help employees navigate office spaces, workplace programs, and services
- Vendor & Platform Management: Manage workplace and employee experience vendors, platforms, and systems that support employee engagement and day-to-day operations
Our take
Cresta is an innovative customer service platform which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees and analyses why they outperform their colleagues before providing personalised guidance to other members of staff.
This unique approach enables the rapid sharing of best practices, and both improves and consistently implements customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition, the machine learning aspect of Cresta enables companies to continuously optimise their performance.
Given that businesses globally spend over a trillion dollars on customer service calls each year, Cresta has a massive opportunity if it can continue to improve this aspect of its business for its clients. The company has already been recognised as an innovator in the space, with Forbes naming it one of the best startup employers of 2026, and the expansion of its AI solutions suggests it's poised and ready to move with the times and find further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
129% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2024
$125m
SERIES D
Mar 2022
$80m
SERIES C
Total funding: $276m
Company benefits
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Weekly lunch & learn
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us
Company HQ
Heritage District, Sunnyvale, CA
Salary benchmarks
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