Support Engineer, OpenAsset
Entry Level
$50-60k
More information about location
Digital asset managment software
Be an early applicant
Digital asset managment software
21-100 employees
Be an early applicant
$50-60k
More information about location
21-100 employees
Company mission
To empower AEC and real estate firms to showcase their projects, sell with visualization, and win more businesses.
Role
Who you are
- 1+ years of experience
- Comfortable navigating Windows and Linux server platforms
- Experienced in making REST API requests
- Experience with, or understanding of, Wordpress interface and website development
- Skilled in scripting in any number of languages (bonus points for Python)
- Good at understanding and explaining networking concepts
- Great at communicating clear solutions to complex technical questions (bonus points for prior customer facing experience)
- Friendly, motivated and a great team player
- Ability to thrive in our 'start up' feel
- Bachelor’s Degree in Computer Science or Engineering OR Software Development Coding Bootcamp certificate preferred
What the job involves
- We’re looking for a smart, friendly and motivated person to join our team as a Software Support Engineer (Entry Level)
- Our Support Engineers aren’t your typical technical support folks
- You aren’t telling people to refresh their browser or where to click - it is much more technical than that
- You’ll learn the ins and outs of the product and our client base while using technical tools to deliver unparalleled support to our clients
- Develop scripts that are used for data management and migrating client images into OpenAsset
- Script custom InDesign, Word, and PowerPoint templates that integrate with OpenAsset
- Use our REST API to make updates in client systems as well as advise clients on integrating OpenAsset with other solutions
- Use JavaScript to code templates for use in InDesign and other document creation tools
- Troubleshoot server side, end user and code base issues
- Own and manage client support tickets through to resolution and to the client's satisfaction
- Communicate clear and concise answers to complex technical questions
- Work closely with OpenAsset Customer Success Managers to maintain client satisfaction
- Identify areas of improvement within the product and communicate them to the product development team
Our take
OpenAsset is a premier Digital Asset Management solution tailored specifically for the Architecture, Engineering and construction (AEC) sectors. With a track record spanning two decades and a diverse client base of 1,000+, OpenAsset is well-positioned to understand and cater to the unique challenges of these industries.
The problem it addresses is the acute need for an industry-specific solution that can effectively manage the digital assets crucial to AEC professionals. Traditional DAM systems often fall short in this regard, prompting OpenAsset's development to fill this significant gap. Its vision is not just to provide a platform but to inspire individuals through the visualization of the built world, an ambitious goal that sets them apart in the marketplace.
Marked by consistent growth, OpenAsset has strategically partnered with Marlin Equity Partners, a private equity firm, to enhance its sales, technical, and management capabilities. This collaboration is driven by the mounting demand for OpenAsset's B2B SaaS products. Alongside an ongoing focus on team expansion, positioning OpenAsset as a leader in addressing the distinctive needs of the AEC industries, ensuring its place at the forefront of specialized digital asset management.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Company benefits
- Work-Life Balance
- Learning & Development Opportunities
- Paid Parental Leave
- Generous Vacation Policy
- 100% Emplpoyee Health Coverage (US)
- Hybrid and Remote Working Options
Company HQ
Midtown South, New York, NY
Leadership
Jason Janicki
(CEO)Jason joined OpenAsset in 2010 as a Senior Account Manager, since then they have been a VP of Customer Success, COO and now CEO. Previously, they spent nearly 4 years at CQ Roll Call Group as a Marketing Manager and Manager of Customer Communications and Training.
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