Customer Success Engineer, Moveworks
$90-183k
+ Bonus + Equity
More information about location
Enterprise-built conversational AI platform
Open for applications
Enterprise-built conversational AI platform
501-1000 employees
Open for applications
$90-183k
+ Bonus + Equity
More information about location
501-1000 employees
Company mission
To make getting instant help at work effortless for employees.
Role
Who you are
- You have 2+ years relevant work experience in a customer-facing technical role such as customer success engineer, solution engineer, or implementation consultant
- You are proficient in using REST API’s and reading documentation to query new endpoints
- You have a good understanding of data modeling and data pipelines
- Your passion for understanding customers’ use cases, identifying gaps and resolving issues in the product is undeniable
- You are confident in your communication and interpersonal skills
- You have a great track record of driving successful technical adoption with medium to large-sized projects
- You have hands-on experience in administering and deploying enterprise solutions
- You have ample working knowledge of IT infrastructure and large SaaS platforms
- Familiarity with enterprise ITSM platforms (e.g. ServiceNow, Jira Service Desk) and IDAM solutions (e.g. Okta, Active Directory) is a plus
- You are proficient in Python, Java, Javascript and scripting languages like Powershell or Bash
- You have familiarity with Linux and Windows environments and using the command line
- You possess a bachelor’s degree or higher in Computer Science or a related field
What the job involves
- As a Customer Success Engineer at Moveworks, you’ll work alongside a Customer Success Manager to understand customer requirements and drive all technical aspects of the post-sales engagement with customers
- In essence, you are responsible for the technical delivery of the Moveworks platform
- This involves activities such as: validating proper access to customer infrastructure for API integrations, configuring the behavior of the Moveworks platform using configuration files, and advising customers on how they can modify their systems to optimize performance of the Moveworks platform
- You will play an advisory role to early customers, build long-term strategic relationships with both customers and partners, and ensure optimal customer experience and outcomes
- Each of our team members is extremely hands-on, pushes boundaries, and is driven to deliver their best work
- Because of this, you'll be the technical customer advocate internally, and have the opportunity to work closely with Product Management, Engineering and R&D teams and help to influence the product features based on feedback from customers
- This role is distinct from traditional enterprise SaaS implementation roles in several key ways
- First, you’ll be performing this work in the context of a very fast-growing startup, where the product and implementation approaches can change on a weekly basis
- Next is ownership - you’ll be the sole end-to-end technical owner of large-scale implementations where customers sometimes have 100k+ employees who will use our platform
- Finally, there is growth opportunity - This role is the first of its kind, and as Moveworks grows there will be opportunities to take on more responsibility or move into different roles for those who demonstrate passion and competence
- You will work with customers to gain a deep understanding of their business processes, system environments and IT infrastructure
- You will integrate and implement Moveworks solutions to customers platform and backend systems in a secure and performant manner
- You will work closely with engineering and product teams to ensure scheduled targets are met during implementation, onboarding, and escalated technical support projects
- You will be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with our engineering team
- You will be our customer advocate in influencing product roadmap and improvements
Our take
Moveworks provides IT service and helpdesk support through an AI-driven chatbot. Its system utilizes information about an employee, such as their role and seniority level, to deliver the correct information or carry out processes. Moveworks claims to solve 30% of IT support tickets within weeks of implementation.
In 2024, Moveworks opened a data center in Australia and its service has seen strong uptake from large enterprise-level companies, where IT teams deal with hundreds of requests at a time, helping to minimize backlog and gain back employee time. As more and more workers move from office to home or hybrid, IT support requests have boomed, opening up the opportunity for Moveworks to expand its client pool and provide solutions to help with this change.
Competitors such as Electric offer similar automated IT support services, but Moveworks has invested heavily into creating an AI system that is conversational and easy to use. Automated solutions with machine learning capabilities can also identify cost-saving opportunities. When unused software licenses are estimated to cost companies billions of dollars a year, there is money to be made by identifying and removing these avoidable costs through AI.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jun 2021
$200m
SERIES C
Nov 2019
$75m
SERIES B
Total funding: $305m
Company benefits
- Fully paid medical, dental, and vision coverage with no premiums
- Fully paid short-term disability, long-term disability, and life insurance
- Free daily meals
- Unlimited PTO
- Unlimited paid sick days
- 16 weeks of 100% paid parental leave
- Medical, family care, and military leave
- Competitive salary — we’re one of the best-paying companies in the Bay Area
- 401(k) with matching
- Equity and stock options
- Commuter and parking benefits
Company HQ
Mountain View, CA
Articles
Leadership
Bhavin Shah
(CEO)After an MA at Stanford, Bhavin worked as a Director at LeapFrog Enterprises before co-founding Gazillion after 5 years in 2005. They left their CEO role at Refresh to co-found Moveworks in June 2016.
Vaibhav Nivargi
(CTO)Vaibhav started their career as a Stanford University Research Scientist before working for Aster Data as a Software Engineer. Having started ClearStory Data in 2011, they co-founded Moveworks in 2016.
Varun Singh
(President)Varun worked for half a decade as SVP of Product at Sefaira before spending 2 years as Lead Product Manager at Facebook. They left in 2016 to co-found Moveworks.
Jiang Chen
(CTO of AI)Jiang took a PhD at Yale in Computer Science before working as a Columbia Research Scientist and spending 7 years at Yahoo! and Google. After a year at Airbnb, they co-founded Moveworks.
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