IT Operations Manager, Metalab
CA$50-70k
Product & interface design studio
Be an early applicant
Product & interface design studio
201-500 employees
Be an early applicant
CA$50-70k
201-500 employees
Company mission
MetaLabs' mission is to help everyone from tiny early-stage startups to Fortune 500 companies build products that are simple, beautiful, and easy to use.
Role
Who you are
- Strong experience managing IT help desk operations, providing remote support, and troubleshooting macOS and SaaS applications while effectively communicating with users of varying technical expertise
- Experience in administering various SaaS tools and IAM platforms (Google Workspace, Okta, Slack, Figma, Miro, others)
- Ability to write and modify basic scripts in Python and/or JavaScript to enhance workflows and integrate APIs across platforms
- Understanding of security best practices, incident response, and familiarity with compliance frameworks (HIPAA, ISO 27001, SOC 2), ensuring compliance across client engagements
- Experience managing direct reports, delegating tasks, mentoring team members, and providing career development opportunities while ensuring daily operational coverage
What the job involves
- As IT Operations Manager, you’ll play a pivotal role in maintaining and enhancing the technology backbone that supports our team’s innovative work
- The IT Operations Manager is responsible for overseeing the procurement, administration, enhancement, and security of critical IT systems, with a strong emphasis on automation, process improvement, and maintaining a zero-trust architecture
- The ideal candidate will have a deep understanding of identity management, SaaS application management, security best practices, and automating business processes using tools like Zapier, with scripting skills in Python or JavaScript to enhance the use of no-code platforms
- This role ensures the efficient operation of IT systems while supporting internal teams with technical assistance and managing software/hardware assets
- Administer and improve Okta IAM with a focus on zero-trust
- Manage SSO/SAML/OIDC integrations using BambooHR as the source of truth
- Ensure role-based access and least privilege across applications
- Oversee provisioning, onboarding, and access management for SaaS tools (Google Workspace, Okta, Slack, and Airtable)
- Manage access controls and ensure compliance with security policies
- Lead IT help desk operations (average 2-5 requests per day), troubleshooting SaaS apps and macOS devices
- Provide remote and asynchronous support to distributed teams
- Communicate technical issues to both technical and non-technical users
- Manage the lifecycle of software and hardware assets from procurement to license reclamation
- Maintain an access control matrix ensuring least privilege
- Oversee software and hardware procurement and device management (macOS + Kandji)
- Automate IT and business processes using Zapier and scripting (Python/JavaScript)
- Integrate and synchronize data across SaaS platforms via APIs
- Balance security with user experience, applying security best practices
- Lead incident response and manage security settings for IT infrastructure
- Familiarity interfacing with common security frameworks (HIPAA, ISO 27001, SOC 2) and compliance management software like Drata
- Ability to consult on contract language for ongoing projects to ensure internal compliance across client engagements
- Manage and delegate to direct reports to ensure coverage across daily IT operations
- Mentor direct reports to provide opportunities for growth and to offer ongoing feedback related to individual’s career paths
Our take
MetaLab has grown into one of the most respected design studios in the industry, with a pitch that’s as straightforward as they come: “We make interfaces”. Indeed, that’s just what the company has been doing since it launched in 2006. The list of customers that MetaLab has designed products for is worth envy – Apple, Google, Disney, Uber, Ted, Tinder, Slack, Headspace.
More remarkable still is that founder Andrew Wilkinson was only 20 when he launched MetaLab. Wilkinson has since gone on to found hyper-successful task management SaaS company Flow, as well as tech-focused holding group Tiny Capital.
It’s not just Wilkinson that’s doing well though. MetaLab as a whole has kept up with the constant shifts in the design industry, hiring Arif Mansuri as CEO from major branding company Huge in 2021. The company’s more recent work speaks to its continued success, working on breakout sports media startup The Athletic and popular meditation app Waking Up.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Unlimited vacation. No, really.
- Learning & development time, because life is about new challenges.
- Parental leave & family support for the ever-growing MetaFam.
- Retirement plans… and eventually about not working.
- Fitness & equipment fund: Spend it on stuff that makes you better.
- Flexible hours & location, for a schedule that’s one-size-fits-you.
- Health & dental coverage, to feel your best, both online and off.
- Dog-friendly offices, because pups make everything better.
Company HQ
Downtown, Victoria, BC
Articles
Leadership
Andrew Wilkinson
(Chairman)Founded task management SaaS startup Flow in 2010 and holding company Tiny Capital in 2014. Chairman of holding company WeCommerce and designer network Dribbble.
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