Principal Product Manager, True Link Financial
Financial solutions for caregivers and people with complex needs
Be an early applicant
Financial solutions for caregivers and people with complex needs
101-200 employees
Be an early applicant
101-200 employees
Company mission
To provide financial solutions for people with complex needs and the people who care for them.
Role
Who you are
- An experienced product leader with 10+ years in product management and deep fintech experience, with strong instincts around how financial products actually work in the real world
- Someone who loves being an individual contributor and wants to stay close to the work: solving problems, shipping products, refining systems, and collaborating directly with teammates and customers
- Comfortable moving fluidly between big-picture strategy and nitty-gritty implementation details, especially in complex, fast-moving environments with many stakeholders and competing constraints
- Strong with both external partners and internal stakeholders - thoughtful, credible, low-ego, and able to build trust quickly across a wide range of audiences
- Technically curious and architecturally literate. You want to understand how the systems work underneath the product, not just what appears on the surface
- Motivated more by customer impact, execution, and building excellent products than by status, empire-building, or trend-chasing
- Comfortable working in ambiguity and complexity, with the ability to bring structure, clarity, and momentum to difficult cross-functional problems
- Deeply curious, intellectually honest, and highly evidence-driven. You’re comfortable changing your mind when the facts change
- Excited by the opportunity to help build infrastructure and products that genuinely improve people’s financial lives
- You may also have experience in operations, strategy, management consulting, or other highly analytical and cross-functional environments - but wherever you come from, you’re ultimately motivated by building excellent products and solving real problems for real people
What the job involves
- We're hiring a Principal Product Manager to lead us in building the right thing for our bank and card partnership-based capabilities
- You’ll shape what we deliver to our Family Banking partners and their account holders, balancing customer needs, partner realities, technical constraints, regulatory considerations, and business strategy
- This is a senior individual contributor role for someone who works hypothesis-first, and is comfortable in the complexity of financial services
- You’ll love this role if you’re energized by difficult product problems with real-world consequences, enjoy working directly with sophisticated external partners and clients, and want to help shape the next generation of family banking
- Because our products sit at the intersection of banking, payments, operations, compliance, and deeply human customer needs, the work requires rigor, judgment, and unusually strong cross-functional thinking. Our customers and partners depend on us to execute thoughtfully and reliably - and we care deeply about getting it right
- Own product areas related to our card and family banking partner ecosystem, helping shape both near-term execution and long-term strategy
- Work directly with bank partners and sophisticated external clients to understand needs, shape a compelling “why,” solve problems collaboratively, and turn partnership opportunities into scalable products and systems
- Build full-stack fintech products spanning customer experience, operational workflows, APIs, payment rails, and partner infrastructure
- Partner deeply with engineering, design, operations, compliance, customer support, and go-to-market teams to ensure we are building the right things in the right sequence - and shipping them with high quality
- Use AI, prototyping, data, customer conversations, and direct product exploration to accelerate learning and compress feedback loops
- Bring clarity to ambiguity. Navigate competing priorities, evolving constraints, and operational complexity while helping the broader organization stay focused on what matters most
- Lead through influence, judgment, and execution rather than org structure or management authority
- Go deep when execution requires it - refining edge cases, writing clear specs, improving operational processes, and unblocking teams
Our take
When co-founder Kai Stinchcombe’s grandparent was the victim of financial fraud, he wanted to find a way to help. What was born was True Link, whose aim is to provide ethical and dignified solutions for those too vulnerable to independently manage their money.
True Link’s focus is on supporting three main vulnerable groups: the elderly, disabled people, and those recovering from addiction. It offers both pre-paid Visa cards and investment management, with monitoring and controls for the people who care for them.
It isn’t the only service of its kind, but competitors like EverSafe and Carefull focus almost exclusively on support of the elderly, so True Link’s wider focus on a range of vulnerable groups marks it out from the crowd. Its focus now is on widening the range of services it offers to its clients, with life insurance and credit-based services on the way.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jul 2020
$35m
SERIES B
Oct 2017
$8m
SERIES A
Total funding: $50.3m
Company HQ
Chinatown, San Francisco, CA
Leadership
Claire McDonnell
(Co-Founder & Board Member)Prior to True Link, they were of Co-founder of Awardly and a Consultant at The Bridgespan Group.
Kai Stinchcombe
(Co-Founder & CEO)Previously Head of Risk and Data Science at LendUp. They also founded Strategic Districts, Aktana and the Roosevelt Institution.
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