Customer Support Associate, Koru Kids

Friendly childcare startup

£25.5-27.4k

Starting salary

Entry and Junior level

Remote from UK

Outstanding childcare for modern families

Job no longer available

Outstanding childcare for modern families

21-100 employees

MarketplaceEducationMarketingChildcareSocial Impact

Job no longer available

£25.5-27.4k

Starting salary

Entry and Junior level

Remote from UK

21-100 employees

MarketplaceEducationMarketingChildcareSocial Impact

Company mission

Koru Kids mission is making it easier and more affordable for families to access high quality childcare.

Job

Company

Role

Who you are

You'll love communicating with people
You’ll be warm and empathetic
You’ll love learning new things
You’ll be a problem solver at heart
You’ll be organised and efficient
You’ll be tech-savvy
You’ll be a team player

What the job involves

You’ll enjoy speaking to people on the phone and get great satisfaction from writing an amazing email
The truth is that childcare can be stressful! You’ll provide a listening ear and reassurance, staying calm and positive when things don’t go to plan
You’ll be a Koru Kids 'encyclopedia’, ready to answer most customers’ questions that come your way
You’ll be obsessed with getting to the root of an issue and won’t stop until you’ve found a resolution to your customer’s query. You’ll proactively gather information and liaise with team members in order to provide the answers our customers need
You’ll be able to manage your workload and prioritise tasks effectively. You’ll also be happy multitasking, switching easily between different customer queries that come your way
You’ll be confident working across multiple platforms to access and update customer data. We’ll give you all the training you need for each programme, but you’ll need to be able to pick things up fairly quickly
You’ll recognise that we all have a part to play in the company mission, and you’ll be excited to contribute to improving childcare for working families

Our take

The childcare sector in the UK is under pressure, with prices rising and nurseries closing down. The way of finding nannies hasn't seen innovation in decades, and there hasn't been an introduction of technology to drive great experiences.

Koru Kids has focused on after-school childcare, allowing them to hone their product and solve one of the most neglected areas. This is specifically important in major cities like London, where parents are often working longer hours.

The business takes out all the hassle of finding a nanny. The solution isn't simply technology: Koru Kids also interviews, trains and references its nannies, and takes care of contracts, holiday pay and taxes. This operational complexity builds a competitive advantage.

When aiming to create the best childcare service in the world, quality will always remain important. Koru Kids has made sure to grow carefully. The company boasts a strict process and low acceptance rates, to ensure standards remain high.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

82% female employees

14% employee growth in 12 months

Glassdoor (4.4)

Trustpilot (4.3)

Company

Funding (last 2 of 3 rounds)

Aug 2019

$13.2m

SERIES A

May 2018

$4.7m

SEED

Total funding: $18.7m

Company benefits

50% off Koru Kids childcare. up to a value of £7,000 per year as a taxable benefit
25 days holiday (plus bank holidays)
Work from home opportunities. We're a remote-first company and welcome applications from anywhere in the UK
Potential for share option equity
MacBook and home office allowance
Video therapy sessions through Spill, to support positive mental health

Company HQ

Clerkenwell, London, UK

Leadership

Rachel Carrell

(CEO)

Previously CEO of DrThom, a healthcare company which I grew to 1.3 million paying users in 3 countries. Before that they spent six years at McKinsey. Have a DPhil from Oxford, where they were a Rhodes Scholar.

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