Senior Customer Success Manager, Personio
Mid Touch, DACH
+ Pre-IPO equity
More information about location
2-3 days a week in office
Intelligent HR platform for SMEs
Job no longer available
Intelligent HR platform for SMEs
1001+ employees
Job no longer available
+ Pre-IPO equity
More information about location
2-3 days a week in office
1001+ employees
Company mission
To help organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient.
Role
Who you are
- +5 years of client-facing experience in managing a large customer portfolio, ideally at a SaaS company
- Strong prioritization and execution capabilities, driven by customer needs, business impact, and expansion potential
- The ability to identify upsell opportunities and develop actionable plans to drive expansion
- An analytical mindset in combination with a strong sense of accountability and ownership
- A deep understanding of value drivers in recurring revenue business models
- The ability to develop strategies, translate them into initiatives, and track successful delivery
- The ability to excel in a dynamic environment, quickly adapt to challenges and keep a positive attitude
- Fluency in German and English
What the job involves
- Bring your drive. Make a difference. Join our Revenue & Success team at Personio and be a part of something big – not just for yourself, but for your teammates and your customers. Together, we’re building relationships, solving problems, and impacting the way people experience work every single day
- Our Customer Success team follows the mission to maximize customer value in our everyday business. As part of the Emerging Corporates Team, you enable our customers to maximize their product experience by driving product adoption and growth opportunities at scale
- Manage up to 80 International Emerging Corporates customers in the Mid Market
- Build and nurture strong relationships with your customers, acting as their primary point of contact and trusted partner throughout their customer life-cycle journey at Personio
- Prioritize based on customer focus to ensure that no customer is overlooked or underserved
- Leverage data to effectively drive the successful adoption and retention of your customers
- Identify upsell opportunities and develop actionable plans for expansion in close collaboration with the Account Manager
- Act as the voice of the customer and help translate their needs into product requirements
- Contribute to the Mid Market Customer Success strategy for our Emerging Corporate customers
- Assist in the proof of concept of our service offering to validate that it meets our customers’ needs and requirements
- Challenge the status quo and seek opportunities for innovation within the Customer Success processes and structures
Our take
Personio was set up to automate and simplify HR tasks with a single software. This means reducing admin and accelerating efficiency with data and processes seamlessly integrating with each other.
What sets Personio apart from its competitors is the fact that its solution covers all the core HR processes that are key to every company’s success and can be performed in one place. This gives HR professionals the time and energy to focus on more strategic topics like talent development and employer branding. Now, Personio has over 15,000 customers, among which are 1.5 million employees using its software.
With substantial funding from multiple investors, Personio is focused on growing the tools it offers as well as expanding into what it describes as “people workflow automation". With 1.7 million small and medium-sized businesses still stuck in the spreadsheet era, Personio will deliver even more value to businesses in years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2022
$200m
Series E
Oct 2021
$270m
Series E
Total funding: $724.2m
Company benefits
- Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
- Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
- Make an impact on the environment and society with Impact Days
- Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
- Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework
- Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
- Engage in a high-impact working environment with flat hierarchies and short decision-making processes
Company HQ
Maxvorstadt, Munich, Germany
Leadership
Hanno Renner
(Co-Founder & CEO)Also co-founded Feedbackme in 2015 and is a member of the "Advisory Board of the Young Digital Economy".
Jonas Rieke
(Co-Founder & COO)Previously worked in Business Development at komoot and Hendrick & Schwartz. They also worked in Investment Management at Project A Ventures.
Maria Angelidou-Smith
(Chief Product & Technology Officer)Named to Business Insider’s 100 People Transforming Business in 2020.
Lenke Taylor
(Chief People Officer)Leading people-centered vision and teams to build global companies.
Philip Lacor
(Chief Revenue Officer)Previously the CRO at Airbase and Envoy. They also spent 4 years at Dropbox in various VP roles. Prior to that, they spent nearly 6 years at Vodafone as a Director and MD of Enterprise Business Units.
Naman Khan
(Chief Marketing Officer)Data driven, user focused and able to grow product categories across both product lead & sales lead GTM models.
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