Billing Operations Specialist, Anthropic
$140-160k
+ Optional equity donation matching
More information about location
AI safety and research company
Job no longer available
AI safety and research company
1001+ employees
Job no longer available
$140-160k
+ Optional equity donation matching
More information about location
1001+ employees
Company mission
To create reliable, interpretable, and steerable AI systems.
Role
Who you are
- Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices
- This role is a great fit for someone who’s both seen excellence at scale and operated in rapidly scaling, high-ambiguity environments
- 3+ years of experience in financial or billing operations, preferably in high-volume SaaS environments
- Strong working knowledge of billing systems, subscription management, and invoicing tools
- Experience with Stripe and Metronome is a plus
- Excellent analytical and problem-solving skills
- An ability to thrive in fast-paced, high-volume, and ambiguous environments
- Strong project management skills
- Comfort with behind-the-scenes work that is essential and highly valuable, though at times unglamorous
What the job involves
- We are seeking a detail-oriented and analytical Billing Operations Specialist to join our growing billing and monetization team
- In this role, you will be instrumental in managing and optimizing our customer billing processes, ensuring accuracy, efficiency, and customer satisfaction
- Collaborate with product, engineering, and payments fraud teams to:
- Conduct root cause analysis on billing errors and defects
- Identify and implement process improvements
- Automate billing processes for increased efficiency
- Generate and analyze reports on billing performance and trends to drive continuous improvement
- Manage relationships with third-party partners to maintain up-to-date listings and resolve customer billing issues
- Partner with Finance and Go-to-Market teams to address user inquiries related to onboarding, billing, and collections
- Provide training and support to the product support team on customer billing inquiries
- Oversee communication with customers and external partners regarding billing and credit inquiries
Our take
Funded by Google and founded by ex-OpenAI employees, Anthropic is an AI company focused on building a reliable, innovative AI system. While the company is relatively new to the market it has already launched a highly anticipated AI chat assistant called Claude which is set to rival OpenAI's ChatGPT.
Similar to other chatbots, Claude is accessible through a chat interface and can provide a number of conversation and text-processing tasks. A key point of differentiation is that Claude is designed to produce less harmful outputs than that of the other chatbots that came before it.
While there is much praise for the chat assistant, there is still room for improvement with feedback reporting that Claude is worse at maths and grammar compared to its rival. However, with industry giants like Google backing this company from an early stage, it is clear Anthropic has the potential to become a leading player within the AI industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
190% employee growth in 12 months
Glassdoor (4.3)
Trustpilot (2.2)
Company
Funding (last 2 of 10 rounds)
Nov 2024
$4bn
GROWTH EQUITY VC
Jul 2024
$50m
GROWTH EQUITY VC
Total funding: $11.8bn
Company benefits
- Comprehensive health, dental, and vision insurance for you and your dependents
- Inclusive fertility benefits via Carrot Fertility
- Generous subsidy for OneMedical
- 21 weeks of paid parental leave
- Unlimited PTO
- Optional equity donation matching at a 3:1 ratio, up to 50% of your equity grant
- 401(k) plan with 4% matching
- $500/month flexible wellness stipend
- Commuter coverage
- Annual education stipend
- A home office improvement stipend when you first join
- Relocation support for those moving to the Bay Area
Company values
- Here for the mission: We pursue our mission by building frontier systems, studying their behaviors, working to responsibly deploy them, and regularly sharing our safety insights. We collaborate with other projects and stakeholders seeking a similar outcome.
- Unusually high trust: We assume good faith, disagree kindly, and prioritize honesty. We expect emotional maturity and intellectual openness. At its best, our trust enables us to make better decisions as an organization than any one of us could as individuals.
- Do the simple thing that works: We celebrate trying the simple thing before the clever, novel thing. We embrace pragmatism - sensible, practical approaches that acknowledge tradeoffs. We love empiricism - finding out what actually works by trying it - and apply this to our research, our engineering and our collaboration. We aim to be open about what we understand and what we don’t.
- One big team: Collaboration is central to our work, culture, and value proposition. While we have many teams at Anthropic, we feel the broader sense in which we are all on the same team working together towards the mission.
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Dario Amodei
(CEO & Co-Founder)Spent almost 5 years at OpenAI as a Team Lead for AI safety and as the Vice President of Research. Also worked as a Research Scientist at Google.
Jared Kaplan
(Chief Science Officer & Co-Founder)Has been a Professor at John Hopkins University for the past 10 years. Also an experienced researcher having worked previously at OpenAI and the SLAC National Accelerator Laboratory.
Jack Clark
(Co-Founder)Experienced reporter having worked previously at the Register and Bloomberg. Also worked for OpenAI in Strategy and Communications and as a Policy Director.
Sam McCandlish
(Co-Founder)Graduated from Stanford University with a PhD in Theoretical Physics. Previously worked as a Research Lead at OpenAI.
Tom Brown
(Co-Founder)Previously worked as a Member of the Technical Staff for both OpenAI and Google Brain.
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