IT Support Engineer, Rightway
$70-100k
Offer amounts for both remote and in office roles are influenced by geographic location
Personalized healthcare platform for employees
Open for applications
Personalized healthcare platform for employees
201-500 employees
Open for applications
$70-100k
Offer amounts for both remote and in office roles are influenced by geographic location
201-500 employees
Company mission
To simplify the healtcare experience.
Role
Who you are
- Associate’s or bachelor’s degree in a technical field or equivalent work experience
- 3+ years of IT support experience in a macOS enterprise environment (high-volume service desk preferred)
- Demonstrated ability to maintain professionalism, empathy, and composure while assisting end-users in a fast-paced environment, responding effectively to high-pressure and escalated service desk situations
- Extensive knowledge of Mac hardware and peripherals
- Experience with some of the following: JAMF, Okta, Jira, Google Workspace, remote access tooling, enterprise computer management, and productivity software
- Networking knowledge sufficient to support locations with wireless networks and remote workers
What the job involves
- We’re looking for an IT Support Engineer who is motivated by our mission to unlock transformational healthcare outcomes
- To simplify the healthcare experience for employers and members, we have created a single digital platform across medical, pharmacy benefits & virtual care
- As an experienced IT Support Engineer, you will be responsible for managing and resolving IT service desk tickets in a timely and efficient manner
- Your role will include diagnosing and troubleshooting hardware and software issues, updating and tracking incidents through the ticketing system, and ensuring proper documentation of all support requests
- You will also escalate complex issues to relevant teams, maintain communication with end-users throughout the resolution process, and contribute to improving service desk processes and knowledge base resources
- Provide end-user support for macOS devices (iMacs, MacBooks) for remote users and for high-demand, call center environments in Denver and Dallas, managing hardware and software issues through the service desk ticketing system
- Diagnose, troubleshoot, and resolve issues related to wireless network connectivity, Mac-specific hardware/software, and common cloud/SaaS systems (Okta, Jamf, Google Workspace, Jira)
- Respond to service requests with professionalism, empathy, and composure, particularly for stressed or escalated users
- Maintain timely and accurate documentation of issues, solutions, and root causes
- Educate users on best practices, security, and efficient use of Mac hardware and applications
- Escalate complex issues to appropriate teams while ensuring clear, consistent user updates
- Support onboarding/offboarding processes, including provisioning via Jamf and access/user account setup in Okta and Google Workspace
- Collaborate with IT, HR, and call center leadership to continuously improve technical and operational processes and knowledge resources
Our take
Modern healthcare ecosystems are fragmented, so patients have to organize multiple services to get the care they need. This can be complex, time-consuming and expensive, which is why Rightway provides a unified healthcare organizational system to manage employee healthcare benefits better.
The company’s aim is to simplify access to healthcare, whilst also saving users money through price comparison services. Examples of its offerings are a pharmacy services platform that enables employees to access medication via a smartphone app, and the Advocate platform that helps to close care gaps.
The startup serves companies of all sizes, from small businesses to enterprises like Burger King, Popeyes and RBI. It has hundreds of thousands of users across the US, and has raised considerable funding which will enable it to further develop its platform and strengthen its foothold among employers, health plans, third-party administrators and other potential clients.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2024
$108.8m
LATE VC
Mar 2021
$100m
SERIES C
Total funding: $240.8m
Company benefits
- 401k
- Flexible time off
- Full medical, dental, and vision insurance
- Commuter benefits
- Health Savings Account
Company HQ
West Village, New York, NY
Leadership
Jordan Feldman
(Co-Founder & CEO)Studied Government and Economics at Harvard before working in investment at Goldman Sachs and Redbird.
Theodore Feldman
(Co-Founder & Chief Medical Officer)Also Chief Medical Officer at Cadence. They studied Medicine at Harvard University and the Albert Einstein College of Medicine. Worked as Medical Director at South Miami Heart Centre and the Head of Cariology at FIU Wertheim College.
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