Account Manager, Sensor Tower

• Previous experience in a Support, Services, Customer Success, or Renewals Management role
• Intellectually curious self-starter with a knack for problem-solving
• Ability to work in collaboration with Support functions to facilitate timely responses to queries or discrepancies
• Familiarity with contracts, terms of service, and legal issues
• Clear and effective communicator, adept at both written and verbal communication with customers and internal stakeholders
• Organisational skills and attention to detail
• Experience with Salesforce (particularly working with the ‘opportunity’ object)
• Assess areas of opportunity to more effectively automate key components of the renewal processes to improve operational efficiency
• Bonus: Previous B2B SaaS and/or enterprise software experience

• As an Account Manager, SMB at Sensor Tower, you’ll play a key role in managing the renewal process of our SMB customer base while working closely with Sensor Tower Customer Support as needed to ensure a positive customer experience
• As an early hire in this role, you’ll also be instrumental in helping to build our process around renewals management and advocate for process updates to improve operational efficiency
• Manage a portfolio of Direct Brand, Gaming, AdTech, and Publisher businesses, focusing on renewals, upsells, and Net Revenue Retention (NRR) growth
• Oversee all assigned contract renewals to ensure timely and accurate execution
• Accelerate the contract renewal process, mitigate identified risk, and ensure customer satisfaction
• Own contract processes, including renewal CTA management, quote creation, maintenance of Salesforce opportunity records, sending of order forms, forecasting renewals outcomes, and tracking progress of signature
• Work with Customer Support team (where needed) to identify at-risk accounts and put together a strategy to secure the renewal, as needed
• Partner with Customer support and Sales Ops to communicate challenges in our current renewal process and advocate for improvements to increase our operational efficiency
• Identify opportunities to expand Sensor Towers footprint within an account as part of the renewal process
• Establish and maintain effective, cooperative working relationships with customers, largely via email. This includes objection-handling and problem-solving when customers request discounts, indicate they don’t want to renew, alert us that they’re evaluating competing solutions, etc
• Have annual/bi-annual calls with customers to secure the budget for upcoming renewal

• A “hybrid” environment offering a choice between working in-office, remote, or a mix
• Company-paid Health Insurance to support individual and family health
• Wellness programs for physical fitness, mental health, and fertility planning
• Retirement savings accounts to support investment in your future
• Flexible Paid Time Off so employees can shape their time away from the office
• Stipends for office and/or gym setup and home internet

Total funding: $46m

Mobile apps have transformed most aspects of modern life, from shopping to banking to communication, and companies that wish to reach the modern consumer need to master this corner of the digital world. Sensor Tower supplies intelligence and analytics software for companies to gain insight into the mobile app ecosystem and make the most of their app offerings and digital adverts.