Customer Success Manager , QuickNode
$144-160k
OTE
+ This role is eligible for a quarterly bonus tied to company and individual goal achievement
Blockchain API & node infrastructure
Open for applications
Blockchain API & node infrastructure
101-200 employees
Open for applications
$144-160k
OTE
+ This role is eligible for a quarterly bonus tied to company and individual goal achievement
101-200 employees
Company mission
QuickNode's mission is to help blockchain ecosystems scale, by providing accessible core infrastructure.
Role
Who you are
- 7+ years of Customer Success facing experience in a hyper-growth environment
- 1+ years experience in Blockchain
- Experience working at a start-up
- Experience updating customer notes and stages in a CRM tool
- You have experience proactively managing a variety of customer relationships from launch to go-live, through renewal and the entire lifecycle in between including relevant expansion targets
- Understanding of partner relationships and ability to influence actions and outcomes
- You are obsessed with customer success and believe your number one responsibility is the best interests and growth enablement of your customer. You are comfortable with creating success plans to track customer outcomes while developing a deep understanding of their business goals, initiatives, and use cases to support both short and long-term goals and then realizing those into solid tangible outcomes
- Ability to lean on a strategic mindset, you are well adept at building and executing comprehensive success plans for complex customers
- High integrity, humble, and a team-first mentality. Impact over ego-driven
- You work well under pressure, are a results-oriented individual, and you are a team player
- Experience working with a technical product and aptitude to learn complex technical concepts
- Ability to document stages and hit key deadlines for renewals and expansions
- Business acumen with an implicit understanding of how to prioritize tasks
- Strong analytical and problem-solving skills
What the job involves
- As a Customer Success Manager at Quicknode, you will be responsible for nurturing our top accounts to drive greater adoption, satisfaction, and expansion revenue through technical guidance, thought leadership, and best practices. You will be working directly with many of our top customers to help enable their success. You’ll jump headfirst with customer onboarding, adoption, education, and ongoing advisory and nurture
- Manage approximately 60-70 strategic customers as well as some new logos in mid and large market
- Have continual growth mindset and seek opportunities to bring additional revenue to QuickNode
- Implement new customers while managing both the customer and the QuickNode internal cross-functional teams to tasks and deadlines
- Keep up with industry trends in the blockchain space
- Successfully onboard and determine how Quicknode can help them meet their objectives
- Conduct regular strategic engagements and ensure feedback is being provided to our internal teams
- Negotiate renewal and expansion pricing and contract terms
- Ability to analyze each situation and determine what level of service is needed for customer satisfaction
- Establish a deep level of trust with the customer to solidify the existing strategic partnership
- Work closely with the Sales team to ensure overall health of the account, ensure renewal/no churn and surface any upsell/growth opportunities
- Identify accounts likely to churn based on usage data. Develop strategies to retain and save these high-risk accounts
- Address escalating client issues with speed and urgency, orchestrating resources across the company, as appropriate
- Effectively communicate resolution plans, progress, and status of requests externally and internally
- Perform QBRs to review account health with stakeholders, and capture requirements to help remove potential blockers to further expansion
- Develop and deploy playbooks and other content
Our take
By way of its API and analytics platform, QuickNode makes it faster and easier for developers to build and scale blockchain apps across a growing number of chains including Bitcoin and Ethereum.
The 2017-founded startup counts some major companies amongst its clientele – PayPal, Twitter, OpenSea, Coinbase, and Adobe, as well as popular NFT platform Rarible. Considering that infrastructure & protocols is the most dominant segment of the rapidly growing Blockchain technology market, QuickNode’s high profile clientele puts it in a position of great strength.
The company is targeting an expansion into yet more chains, and its acquisition of NFT Analytics platform Icy Tools suggests that it’s also very keen to broaden its product offering. Recent funding will enable the company to accelerate global expansion and further empower the people building the groundwork for a decentralized future.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Jan 2023
$60m
SERIES B
May 2022
$1.1m
SERIES A
Total funding: $101.9m
Company benefits
- Remote first: work from anywhere
Company HQ
Sunny Isles Beach, FL
Leadership
Alexander Nabutovsky
(Co-Founder & CEO)Previously spent almost 17 years as CEO of internet hosting provider ISPRIME, as well as four years as CEO of content delivery network BelugaCDN.
Dmitry Shklovsky
(Co-Founder)Spent 12 years at web hosting provider ISPRIME, as a Corporate Account Manager then Director. Co-founded BelugaCDN with QuickNode's Alexander Nabutovskya and Manuel Kreutz.
Manuel Kreutz
(VP Engineering)Was the Co-founder of OXEO Web Hosting before spending 12 years at ISPRIME as VP of Software Engineering. Carried out the same role at BelugaCDN from 2014-2018.
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