Software Engineer, Assembled

Contact Data

$125-220k

+ Stock options

Java

Rust

Senior and Expert level

New York

More information about location

2 days a week in office (New York City, NY)

Customer support workforce management platform

Open for applications

Customer support workforce management platform

101-200 employees

B2BEnterpriseInternal toolsDeep TechCommunicationCustomer service

Open for applications

$125-220k

+ Stock options

Java

Rust

Senior and Expert level

New York

More information about location

2 days a week in office (New York City, NY)

101-200 employees

B2BEnterpriseInternal toolsDeep TechCommunicationCustomer service

Company mission

To create a support operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead.

Job

Company

Role

Who you are

5+ years of experience in software engineering as an individual contributor in full-stack environments
Extensive back-end engineering experience in statically typed languages like Go, Java, or Rust
Experience in designing and implementing ETL pipelines and developing flexible data models to support diverse data integration needs
Experience in writing efficient code to extract and generate metrics from large volumes of data
Product sense: You have consistently worked with product and design teams to take ambiguous problems and turn them into technical stories
Technical leadership: You have the ability to make well-thought-through technical trade-offs and have led code reviews or design conversations in the past
You have experience leading a team of engineers as a technical lead or a senior team member responsible for the technical direction of the project
Mentorship: You’ve helped mentor and coach other engineers who have then shown concerted, dedicated improvement in their abilities

What the job involves

We’re looking for a Software Engineer with senior level experience to take ownership over the technical direction of a project, provide the team with technical leadership and mentorship, and take on key project initiatives
Data Ingestion: The team processes tens of millions of customer support tickets daily through various direct integrations with customer support platforms and our API. This data is vital for powering staffing decisions for our customers
We are focused on improving our API while also striving to streamline the scaling of our integration processes
Additionally, we aim to enhance the reliability, performance, and alerting of our data ingestion pipelines
Metrics Generation: The team is responsible for developing a framework to generate various metrics by aggregating large volumes of data across multiple dimensions
We aim to improve the efficiency of metric generation while making it easier to define new metrics and support custom metrics that are relevant to our customers
You’ll lead the technical architecture and implementation on significant new projects and features
You’ll help scope these projects and advise the design, product management, and leadership teams on the technical details of these projects
You’ll provide technical mentorship to the rest of the engineering team and advise on topics such as systems design, engineering best practices, and managing technical debt
You’ll participate in design and code reviews and be a go-to person to unblock technical challenges for your team
You’ll serve as the subject matter expert for your team or project by providing guidance to internal partners and customers

Our take

Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.

Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls. Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative, that will commit a percentage of revenue to continuing education for support workers.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

11% employee growth in 12 months

Glassdoor (3.5)

Company

Funding (last 2 of 3 rounds)

May 2022

$51m

SERIES B

Mar 2021

$16.6m

SERIES A

Total funding: $70.7m

Company benefits

Equity package
Insurance coverage
401k
CSA Credit
Stipend for use at any Assembled customer
Professional development stipend
Wellness stipend

Company HQ

Mission District, San Francisco, CA

Leadership

Ryan Wang

(CEO & Co-Founder)

Studied at the University of Chicago and worked as a Senior Consultant at The Greatest Good. Previously a Software Engineer at Stripe.

John Wang

(CTO & Co-Founder)

Studied Computer Science at MIT and worked as a Freelance Software Developer before joining Stripe.

Brian Sze

(Co-Founder)

A Stanford graduate who worked in Investment Banking at RBC Capital Markets. Previously Head of Business Operations at Stripe.

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