Customer Support Coordinator, Zeitview

€35-40k

Plus elibibility for MBO incentive plan

Excel

Google Sheets

Salesforce

Mid and Senior level

Remote from France, Germany, Spain, UK

More information about location

AI-powered asset intelligence & visualization solutions for critical infrastructure

Be an early applicant

AI-powered asset intelligence & visualization solutions for critical infrastructure

501-1000 employees

B2BArtificial IntelligenceDeep TechRobotics

Be an early applicant

€35-40k

Plus elibibility for MBO incentive plan

Excel

Google Sheets

Salesforce

Mid and Senior level

Remote from France, Germany, Spain, UK

More information about location

501-1000 employees

B2BArtificial IntelligenceDeep TechRobotics

Company mission

To accelerate the global transition to renewable energy and sustainable infrastructure.

Job

Company

Role

Who you are

Bachelor's degree preferred
3-5 years’ work experience in a fast-paced environment. (in transactional work, logistics, customer service or hospitality, etc.)
Experience supporting customers via email, live chat, phone, and video conferencing
Excellent verbal and written communication skills in English; additional languages (e.g., German, French, Spanish) are a strong advantage
Strong problem-solving skills with the ability to investigate issues and provide timely resolutions
Ability to manage multiple priorities while maintaining attention to detail
Comfortable working independently in a remote/virtual environment
Customer-focused mindset with empathy, patience, and professionalism
Strong organizational and time management skills
Comfortable with Google Sheets and Excel, as well as good data management practices
Familiarity with Salesforce CRM and sales tracking tools is a bonus
Ability to troubleshoot basic technical issues and escalate complex cases appropriately
Comfortable learning new software and internal systems quickly
Able to build and maintain positive relationships with customers
Able to travel when required

What the job involves

As a Customer Support Coordinator in EMEA, you will be a key operational support resource for the Go-to-Market (GTM) team across the EMEA region
You will work in close collaboration with the Account Managers and Account Executives and be responsible for the day-to-day operational and administrative support across the EMEA customer base
Where applicable, you'll also work on and manage initiatives to refine and increase efficiency in the sales team’s processes
His position will report to the Revenue Operations function as part of the Go-to-Market team. We are open to someone in Spain, France, Germany, or the UK for this 100% remote role
Understand customers' business needs and objectives to effectively serve their needs
Support administrative and financial activities with EMEA accounts, such as:
Administer Purchase Orders internally (registering them in related Sales and Operations tools)
Support invoicing reconciliation with the orders received, asking for PO extension when required, chasing unpaid invoices when required
Vendor platform management, providing updated documentation, ensuring compliance with customer requirements, coordinating internally to find appropriate documentations
Support Commercial and marketing activities with EMEA accounts, such as:
Support GTM team to prepare critical client meetings such as Customer check ins, product calls, QBRs, and so on
Communicating customer needs and feedback to other internal teams through the customer listening program
Facilitate non-conformities and ensure corrective actions are taken by appropriate parties
Support customer onboarding and setup
Facilitate ongoing customer training when needed
Work closely with sales, marketing, and product teams to align customer expectations and deliver a seamless experience
Collaborate with the technical support team to resolve customer issues in a timely manner and provide ongoing education and guidance
Providing ad hoc support for sales operations related activities as they come up, including but not limited to reporting, product launches, and sales process improvements
Support with maintaining processes to monitor key customer success metrics (e.g., churn rate, customer satisfaction scores, NPS)

Our take

Drone video and imagery is one of many new technologies that businesses today can use to gain an edge. Drones are now able to collect data and insights that we couldn’t before, and Zeitview (formerly DroneBase) is an aerial imagery company on a mission to transition businesses to renewable energy and a more sustainable infrastructure.

Offering services from drone video and photography for real estate companies, to aerial data solutions for insurance claims and inspections, the company has a range of features which are useful across sectors. On top of the collection of the data the company also hosts a data management platform, presenting itself as a one-stop-shop for its customers.

Zeitview has raised impressive funds which have supported the pursuit of more opportunities and expansion of it offering. The company has also acquired a number of companies in the fast few years, further broadening its appeal and cements it as a market leader.

Freddie

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 8 rounds)

Mar 2025

$60m

LATE VC

Feb 2023

$55m

LATE VC

Total funding: $174m

Company HQ

Santa Monica, CA

Leadership

Dan Burton

(Founder)

Previously an Infantry Officer at United States Marine Corps and Associate in the Technology, Media & Telecom Group at Goldman Sachs.

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