Customer Success Manager, Reforge
Enterprise
$120k
OTE
$96k
BASE
+ Equity grant
Career development for tech professionals
Job no longer available
Career development for tech professionals
201-500 employees
Job no longer available
$120k
OTE
$96k
BASE
+ Equity grant
201-500 employees
Company mission
To help people do the best work of their career through our leading professional development courses.
Role
Who you are
- Minimum 4+ years working in a client or customer-facing role
- Experience working in a fast-paced environment (previous startup experience strongly preferred), ideally in a CSM role working with Enterprise customers
- Exceptional interpersonal and active listening skills enabling you to unpack goals and challenges of senior technology leaders while building trust
- Data driven approach to help you prioritize a large number of accounts with limited time (experience working in CRM is strongly preferred)
- Comfort operating autonomously as well as collaborating with a team
- Highly motivated individual who thrives on challenge and has a track record of demonstrating a growth mindset
- Strong project management and prioritization skills, and a demonstrated ability to work successfully on cross-functional teams
- KPIs: Gross/Net Dollar retention on Team accounts
What the job involves
- We stood up our Customer Success Team in August 2023 to serve our growing B2B customers. Customer Success leads the charge in helping teams leverage Reforge to maximize their ROI
- In the last 10 months, our small but mighty team has built foundational systems and helped unlock value for our customers and our business
- We’re now looking to grow our team to keep pace with the growing B2B business and overall market opportunity for Reforge
- Impact - You’ll be one of the people at the company closest to understanding our customers, and be a key liaison to product as well as our expert network, informing what we build next
- Network - You’ll work closely with senior leaders at top tech companies, from Zapier to Microsoft, going deep on their biggest challenges and helping them achieve their goals of building world class products
- Creativity - You will have the freedom to flex your creativity, with the ability to test, iterate, and scale ideas quickly across our sizeable customer base
- Inflection Point - You will be a key driver of Reforge through the company’s most critical inflection point yet, as we ship large, ambitious bets and cross the threshold of profitability
- Activation: Develop and implement strategies to activate teams customers
- White Glove Engagement: Lead relationship with strategic accounts; Partner with product, marketing, and sales counterparts to scale insights
- Insight Collection & Dissemination: ****Identify major unsolved pain points occurring across our target customers and help product and marketing prioritize their efforts accordingly
Our take
Reforge is a membership-based growth platform for professionals working at the most innovative companies in tech. They offer growth-focused courses for individuals in product, marketing, and engineering who are looking to drive more impact in their career.
Passionate that the best way to learn is to hear from those who have actually done the work, they help members unlock new ways of approaching today’s toughest business challenges. In addition to gaining access to an unprecedented catalog of content, they can take part in cohorts led by industry leaders from renowned startups like Uber, Slack, Tinder, and Eventbrite.
Reforge has also invested heavily in building a powerful community of experts. Members come from product-focused backgrounds at post-product/market fit companies. The impressive membership it's assembled includes executive level staff from a who’s who of the tech world – Google, Reddit, Airbnb, HubSpot, Netflix, Spotify and plenty more.
With strong funding at its back, Reforge is setting out to facilitate easier consulting and advising for members and experts - both of which are things it has already seen growing organically within its community. By expanding the knowledge and networking opportunities available on the platform, the company should be able to capitalise on the trend towards more people changing jobs in the wake of the "Great Resignation".
Freddie
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2022
$60m
SERIES B
Feb 2021
$21m
SERIES A
Total funding: $81m
Company benefits
- Health, Vision, Dental
- Medical Travel Reimbursement
- Sick & Mental Health Time Away
- 401(k)
- Workspace Setup Reimbursements
- Remote First
- Flexible Time Off
Company HQ
Hayes Valley, San Francisco, CA
Leadership
Brian Balfour
(CEO & Founder)Having studied at the University of Michigan, Brian served as VP of Growth at HubSpot. In the past 10 years, he’s co-founded 4 companies, including Boundless and Viximo. Having advised multiple startups and lectured at Harvard Business School, he founded Reforge in March 2016.
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