Account Lead, Smarter Technologies
General Manager, Account Delivery
+ Employee stock options; + Bonus
AI operating system for healthcare RCM teams
Job no longer available
AI operating system for healthcare RCM teams
1001+ employees
Job no longer available
+ Employee stock options; + Bonus
1001+ employees
Company mission
To fix the U.S. healthcare system.
Role
Who you are
- Bachelor’s degree in Business, Operations, Finance, or a related field, or equivalent practical experience
- 7+ years in general management, delivery management, operations leadership, or account management roles
- Experience managing P&L and scaling service delivery models, ideally in complex or regulated industries
- Strong project management, financial modeling, and resource forecasting skills
- Excellent communication and executive stakeholder management abilities
- Highly analytical, operationally rigorous, and comfortable with high-accountability environments
Desirable
- Background in healthcare, revenue cycle management (RCM), or healthcare operations
- Experience managing transitions from human-driven operations to technology-driven automation
- Familiarity with SaaS platforms, automation technologies, and/or healthcare tech ecosystems
- Proven ability to build and lead cross-functional teams without direct authority
What the job involves
- At Thoughtful AI, Account Leads act as General Managers for our largest customer engagements, leading the full lifecycle of delivery from contract signing through scaled AI automation
- You will own the operational launch and financial success of each engagement, standing up human-driven RCM operations and progressively transitioning those workflows to AI-powered automation
- This role requires a rare blend of operational leadership, financial ownership, cross-functional coordination, and strategic customer management
- You will manage the P&L, oversee human and AI resource deployment, ensure operational excellence during service delivery, and drive continuous optimization as automation expands
- Stand up human-led RCM operations post-contract execution, ensuring operational excellence from day one
- Own account P&L, managing financial health and profitability across the human delivery and AI automation phases
- Forecast and deploy human and AI resources based on evolving delivery needs and automation milestones
- Lead the phased transition from manual workflows to AI-driven processes, optimizing for scalability and margin improvement
- Monitor KPIs and operational metrics, proactively identifying risks and driving strategic adjustments
- Serve as the operational and strategic lead with customer executives, aligning on milestones, financial goals, and automation roadmaps
- Coordinate cross-functionally across engineering, platform, and customer success teams to ensure seamless execution
Our take
The triple threat of manual processes, error rates and fragmented revenue cycles places healthcare companies under considerable pressure, and means the market loses billions in revenue every year. This amounts to less time for patients and lower-quality back-end work. Smarter Technologies is redefining the healthcare revenue cycle through automation and AI tools.
Smarter Technologies helps healthcare companies automate admin and financial workflows, providing AI agents and insights that optimise efficiency and patient experiences. Founded from a merger of four companies - Thoughtful AI, Access Healthcare, SmarterDx and Pieces - the company combines the focused tech capabilities of these four entities into one of the first healthcare-efficiency dedicated automation and insights platforms.
Whilst back office automation tools are nothing new, these generally work as integrations within other platforms. Smarter's solutions cover a range of backend workflows, including payments, accounts receivable and utilisation management, all of which integrate seamlessly into preexisting stacks. The merger in 2025 combined New Mountain Capital-backed companies, savvily melding the quartet of independent tech talents into a seamless solution to one of healthcare's most pressing problems.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jul 2024
$20m
SERIES A
Mar 2022
$10m
SEED
Total funding: $35.9m
Company HQ
Dallas Downtown Historic District, Dallas, TX
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