Account Lead, Thoughtful AI
General Manager, Account Delivery
+ Employee stock options; + Bonus
AI operating system for healthcare RCM teams
Be an early applicant
AI operating system for healthcare RCM teams
21-100 employees
Be an early applicant
+ Employee stock options; + Bonus
21-100 employees
Company mission
Tto fix the U.S. healthcare system.
Role
Who you are
- Bachelor’s degree in Business, Operations, Finance, or a related field, or equivalent practical experience
- 7+ years in general management, delivery management, operations leadership, or account management roles
- Experience managing P&L and scaling service delivery models, ideally in complex or regulated industries
- Strong project management, financial modeling, and resource forecasting skills
- Excellent communication and executive stakeholder management abilities
- Highly analytical, operationally rigorous, and comfortable with high-accountability environments
Desirable
- Background in healthcare, revenue cycle management (RCM), or healthcare operations
- Experience managing transitions from human-driven operations to technology-driven automation
- Familiarity with SaaS platforms, automation technologies, and/or healthcare tech ecosystems
- Proven ability to build and lead cross-functional teams without direct authority
What the job involves
- At Thoughtful AI, Account Leads act as General Managers for our largest customer engagements, leading the full lifecycle of delivery from contract signing through scaled AI automation
- You will own the operational launch and financial success of each engagement, standing up human-driven RCM operations and progressively transitioning those workflows to AI-powered automation
- This role requires a rare blend of operational leadership, financial ownership, cross-functional coordination, and strategic customer management
- You will manage the P&L, oversee human and AI resource deployment, ensure operational excellence during service delivery, and drive continuous optimization as automation expands
- Stand up human-led RCM operations post-contract execution, ensuring operational excellence from day one
- Own account P&L, managing financial health and profitability across the human delivery and AI automation phases
- Forecast and deploy human and AI resources based on evolving delivery needs and automation milestones
- Lead the phased transition from manual workflows to AI-driven processes, optimizing for scalability and margin improvement
- Monitor KPIs and operational metrics, proactively identifying risks and driving strategic adjustments
- Serve as the operational and strategic lead with customer executives, aligning on milestones, financial goals, and automation roadmaps
- Coordinate cross-functionally across engineering, platform, and customer success teams to ensure seamless execution
Our take
Staffing is one of the most expensive contributors to business operation expenses, leading OpEx teams to minimize workforce sizes to cut costs. However, this often results in unfilled roles leading to larger workloads for employees, a sacrifice that can lead to lower-quality work and expensive errors.
Thoughtful develops bespoke back office automation bots, allowing businesses to hire bots that are specifically designed to automate their tasks and workflows. After onboarding, the company monitors and provides reports on the performance of each bot, allowing clients to see the value of each bot and whether adjustments are needed.
Whilst back office automation tools are nothing new, these generally work as integrations within other platforms, whereas Thoughtul’s bots are uniquely designed to emulate a position that would otherwise be staffed by a human. The company claims that its bots can help OpEx teams minimize staffing costs and optimize workflows whilst preventing any risk associated with cost cutting.
Freddie
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2024
$20m
SERIES A
Mar 2022
$10m
SEED
Total funding: $35.9m
Company benefits
- Robust Medical/Dental/Vision plans with Employer supported premiums
- Quarterly Company get-togethers
- Gym/Health Perks
- Early employee equity
- Getting your hands dirty at the ground level
- PTO (Sabbatical after 4 years)
Company values
- Experiment always - Don’t let the fear of failure hold you back from doing incredible, original work. We don’t expect perfection on the first swing, just the willingness to keep going until we get it right. It takes grit, a lot of experimentation, and failing fast to optimize learnings
- Do less, deliver more - We focus on doing the right things, not all things. Focus on work that creates an outsized impact for our customers and team. We practice ruthless prioritization and intentionally make trade-offs that best serve our customers and mission
- We are givers - We put our customers and our team ahead of our personal ambitions. We intentionally give without condition in the spirit of advancing our mission. We won’t succeed with a “gimme” culture, but we will win as a team of endless baton-passers who support each other until the race is won
- Be ALL in - We make outsized bets to earn outsized returns for our customers, fellow colleagues, investors and stakeholders. If something critical is broken, we work relentlessly to not only fix it but solve the core issue using first-principles thinking. We obsess everyday to advance the mission and plan on building a durable, resilient 100+ year old company
- Expect to WIN - Winning is the outcome of compounding wins every moment, day, month and year. We are disciplined executors that strive to achieve mastery in everything we do. We win with grace and help elevate everyone around us. We are market makers and leaders
Company HQ
Congress Avenue Historic District, Austin, TX
Articles
Leadership
Alex Zekoff
(CEO)Co-founder and CEO of Like Wallet from 2017 to 2018. Experience as Lead Process Automation Engineer for Deloitte Consulting.
Dan Parsons
(CPO)Experience as CEO of ORA Interactive. Co-founder and CEO of DRYV from 2014 to 2018.
Salary benchmarks
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