Customer Experience Software Engineer, Dropbox
+ Sales incentive and RSUs
More information about location
Smart workspace company
Be an early applicant
Smart workspace company
1001+ employees
Be an early applicant
+ Sales incentive and RSUs
More information about location
1001+ employees
Company mission
Dropbox's mission is to design a more enlightened way of working.
Role
Who you are
- 5+ years of professional software engineering experience, with a track record of building and maintaining reliable software systems
- Proficiency in Python, with hands-on experience in implementing scalable backend solutions
- Familiar with JavaScript/TypeScript and frameworks like React and Node.js
- Writes clean, high-quality code, effectively navigates large codebases, and contributes to code reviews
- Demonstrates strong ownership and problem-solving skills, with a focus on aligning work to team and business goals
- Effective communicator, comfortable working with both technical and non-technical stakeholders
Desirable
- Understanding of microservices architecture, RESTful APIs, and event-driven systems
- Exposure to Go-to-Market (GTM) platforms and related business processes like Content Management Systems such as AEM, Salesforce, Marketo and related platforms
What the job involves
- As a GTM Full Stack Engineer, you will play a key role in delivering best-in-class customer and support solutions that enhance and empower the user journey
- You’ll collaborate closely with cross-functional stakeholders to design, implement, and iterate on scalable technical solutions that drive meaningful business impact
- This role offers the opportunity to work on high-impact projects, contribute to strategic initiatives, and help ensure our GTM systems are robust, adaptable, and aligned with Dropbox’s broader goals
- In this role, you’ll be supported and empowered to grow while contributing to impactful initiatives across the GTM Engineering team
- You’ll build on your existing experience, take ownership of key projects, and have opportunities to expand your skills in a collaborative and fast-paced environment
- Develop full stack applications that support Sales, Marketing, and Customer Experience initiatives
- Contribute to the design, build, and maintenance of scalable, secure, and high-performing systems and integrations
- Use AI-driven tools and data workflows to enhance automation, personalization, and operational efficiency
- Collaborate cross-functionally with business stakeholders and technical teams including Data Engineering, Product Engineering, and Communications & Collaboration
- Contribute to architectural decisions and long-term technical strategy for GTM platforms
- Guide junior/intern developers and contribute to a culture of technical excellence
Our take
Dropbox started by helping people bring together their files in one central place. The contents of these folders are synchronised to Dropbox's servers along with other computers and devices where the user has installed Dropbox, keeping the same files up-to-date across all devices.
Nowadays, there are lots of competing companies in cloud storage, and some with better distribution (e.g. Google and Apple). This explains why Dropbox is making a big push to reinvent itself after a fairly disappointing run since its IPO in 2018. The new Dropbox turns folders into "Spaces", which are collaboration hubs for teams, complete with comment streams, artificial intelligence tools and integrations into services such as Slack.
The company continues to build out its offerings through acquisitions, such as that of Formswift, bolstering its end-to-end agreement workflow capabilities. Indeed, It's very clear that Dropbox is trying to make a big move from being just a storage company. This seems to be a necessary move given the competitive nature of the industry it is operating within.
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2014
$350m
SERIES C
Oct 2011
$250m
SERIES B
Total funding: $607.4m
Company benefits
- Medical, dental, and vision coverage
- We offer a generous company contribution toward individual medical, dental, and vision insurance coverage, including contributions toward dependent premiums
- Keep sharing and collaborating with friends and family even when you’re not at work with free Dropbox space for your whole crew
- Take the vacation you’ve always dreamed of with up to four consecutive weeks of paid time off
- Celebrate common holidays without your paycheck taking the hit with 11 company paid holidays
- Each Dropboxer has access to 32 hours of paid volunteer time off each year that they can use to support the causes close to their hearts
- We regularly offer panels and seminars featuring the best minds in tech, talent, diversity, and beyond that any Dropboxer can attend from the comfort of their home
- No two Dropboxers are the same, and their benefits shouldn’t be either. Our Perks allowance empowers employees to customize their benefits in line with what really matters to them
Company HQ
Mission Bay, San Francisco, CA
Leadership
Arash Ferdowsi
(CTO)Studied Computer Science at MIT before founding Dropbox straight out of university
Drew Houston
(CEO)Studied Computer Science at MIT before founding Dropbox straight out of university
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