Enterprise Customer Success Manager, Notion

• 7+ years of success in your current Customer Success or Account Management role
• Ability to build Customer Success playbooks and new processes based on learnings
• Ability to work cross-functionally to solve customer problems creatively
• Ability to navigate ambiguity in a fast-paced and foundational team
• You’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous

Desirable

• Drive adoption, retention, and expansion for a product people love that solves real problems: Fortune 500 companies use Notion to run huge teams — but your friends and family can also use it to take notes, display photos, and more
• Serve as the customer's trusted advisor and product expert: You'll host training, onboarding, and working sessions to educate our customers and dig deep into new use cases of Notion
• Help build the foundations of Customer Success at Notion: As an early member of our Enterprise team, you'll be instrumental in helping define our motion
• Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next
• Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time — and there's so much more to do and learn
• Drive onboarding, adoption, utilization, and growth in Notion’s existing customer base by owning specific customer accounts
• Proactively identify customers who aren’t maximizing their opportunity with our product/service and reach out to create an action plan to help them achieve success
• Partner with the Account Executive team on marquee Enterprise accounts to expand use cases and create stickier customers
• Learn our product inside and out and help your customers drive business outcomes
• Collaborate with our Sales team to realize successful renewals and expansions
• Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction
• Surface opportunities to expand existing accounts when it’s right for the customer
• Document and share key findings/learnings with broader Notion organization