Run Project Manager, Papirfly
€42-45k
Brand management platform
Job no longer available
Brand management platform
201-500 employees
Job no longer available
€42-45k
201-500 employees
Company mission
To activate 100% brand consistency at every touchpoint.
Role
Who you are
- Minimum 2 to 5 years in project management, support, or Customer Success, ideally in SaaS or B2B environments. Experience with Premium or large accounts is a plus
- Mastery of web/application environments and good understanding of SaaS architectures
- Ability to analyze reports, logs, and functional/development specifications
- Knowledge of ticketing and client support tools (Jira, Zendesk, etc.)
- Excellent written and verbal communication, with strong client service skills
- Ability to prioritize, organize, and manage multiple cross-functional topics simultaneously
- Pedagogy and ease in leading meetings with technical and non-technical stakeholders
- Rigor, autonomy, and method in project and support management
- Anticipation, proactivity, and responsiveness to client needs and incidents
- Strong client-orientation and commitment to providing a Premium experience
- Team spirit, kindness, and collaboration, both within the RUN team and across other departments
- Ideally, knowledge of DAM (Digital Asset Management) and PIM (Product Information Management) concepts
- Understanding of business needs in communication, marketing, IT/DSI services, and retail
- Mastery of Paprfly & Keepeek solutions will be acquired over time through internal training
- Bilingual English or very strong professional English (written and spoken), required to communicate effectively with international clients and partners
- Based in Paris, Rennes, or fully remote, requiring proven experience working autonomously
What the job involves
- The RUN Project Manager is responsible for the ongoing support of Papirfly & Keepeek clients after their solution goes live, with the objective of ensuring customer satisfaction, service quality, and long-term client relationships
- They manage and prioritize all RUN-phase requests (support, configuration, bug fixes, enhancements, and technical operations), coordinate interactions between clients and internal teams (Support, Product, Delivery, Operations, and Sales), and provide a high level of functional and technical support
- The role is central to incident analysis, requirement definition, performance monitoring, and the production of clear deliverables, while also contributing to continuous improvement initiatives and identifying evolution opportunities for Premium accounts
- Ensure the tracking and proper execution of customer requests during the RUN phase
- Deliver and monitor Customer Success support services for clients subscribed to the offer (business reviews, quarterly statistical exports, customer follow-up workshops, demos, steering committees, collection and definition of new requirements)
- Manage technical operations projects: annual database exports, certificate renewals, analysis and maintenance of client-specific developments
- Centralize and relay customer feedback to Product Owner, Operations, and Delivery teams
- Support new requirements for RUN Premium customers
- Support customer evolutions and new requirements
- Ensure the quality of the customer experience and communication with Keepeek teams
- Scope and formalize customer requirements in order to optimize integration team effort
- Work closely with the sales team to address new needs (upsell)
- Actively contribute to functional and technical support
- Manage assigned support tickets and coordinate with internal teams to resolve customer requests
- Analyze reported issues and errors
- Review functional specifications of implemented developments
- Analyze execution reports and script logs
- Monitor performance indicators and identify continuous improvement actions in collaboration with the relevant Keepeek teams
Our take
Papirfly is a Norwegian brand management platform that helps companies manage, create and distribute their brand assets in a unified and coherent way. The Papirfly platform requires no tech skills and allows marketers, designers, and sales teams to leverage all visual and commercial aspects of a brand in one place and maintain their brand images across every operational wing.
Papirfly was launched in 2000 and has continued to grow, with large investment firm Verdane buying it out in 2022. This buyout provided Papirfly with extensive networks, expertise, and the ability to expand internationally. The latter was also bolstered by Papirfly’s previous merger with UK-based BrandMaster and acquisition of Swedish Meriworks.
After its substantial funding from Verdane, expansion is clearly on the mind of Papirfly. The company already has offices in Europe and America and will use some of its funding to invest in R&D. Whether it expands through acquisitions or organic growth remains to be seen, but with more than 30 Fortune 500 companies including IBM and Pfizer as clients and more than a million users, Papirfly is ripe for growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Company HQ
St. Hanshaugen, Oslo, Oslo
Leadership
Walter Leicher
(Group CEO)Previously the CSO at Crownpeak, CGO at Cushman & Wakefield, and EVP of Mergers & Acquisitions/Operating Partner at Aurea Software.
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