Customer Success Strategist, Syrup
$140-175k
+ Equity; Salary applicable to candidates based in NYC only
More information about location
AI-Powered Inventory Optimization for Apparel and Footwear
Open for applications
AI-Powered Inventory Optimization for Apparel and Footwear
21-100 employees
Open for applications
$140-175k
+ Equity; Salary applicable to candidates based in NYC only
More information about location
21-100 employees
Company mission
To create a world where commerce is no longer wasteful by connecting the world’s supply of inventory to its demand.
Role
Who you are
- We're looking for people who can blend technical understanding with relationship management, data storytelling with project execution
- Technical fluency and relationship skills are a must. Project management expertise is essential. Curiosity and creativity are non-negotiable
- 4+ years in a customer-facing technical role
- Comfort working with data in spreadsheets; SQL knowledge is a plus
- Experience implementing or supporting technical/algorithmic products
- Strong project management skills with a track record of successful implementations
- Ability to translate complex technical concepts into clear business language
- Data analysis skills to extract insights and tell compelling stories with metrics
- Excellent relationship-building capabilities across different stakeholder levels
- Problem-solving mindset with creativity to work within system constraints
- Clear written and verbal communication skills for both technical and business audiences
- Adaptability to thrive in a fast-paced, evolving environment
- Experience working for a high-growth startup (ideal but not required)
- A drive for continuous improvement and a passion for customer success
What the job involves
- As a Customer Success Strategist, you'll be the main point of contact for our growing base of enterprise customers, ensuring they extract maximum value from our algorithmic platform
- We are 100% focused on turning customers into advocates for Syrup
- You'll navigate complex stakeholder environments while maintaining a deep understanding of our product's technical capabilities
- We're still building our foundation, so you'll help shape how we deliver exceptional customer experiences at scale
- Serve as the trusted advisor for customers, bridging technical capabilities with business outcomes
- Lead new customer implementations with a structured approach to onboarding, training, and adoption
- Develop and execute customer success plans with clear technical implementation roadmaps
- Translate complex algorithmic concepts into meaningful business value for different stakeholders
- Create and analyze data-driven business reviews that demonstrate concrete ROI
- Proactively identify optimization opportunities in customer workflows
- Build relationships across multiple levels within customer organizations
- Track customer health metrics and develop strategies to improve adoption and satisfaction
- Collaborate with Product and Engineering teams to represent the voice of the customer
Our take
In a world with deep supply chain disruptions, true omni-channel networks, and sustainability-minded consumers, there is a real need for next-generation inventory systems. Yet, close to three-quarters of supply-chain functions rely on the simplest method (spreadsheets with human oversight).
This is what Syrup is setting out to change, and their product is potentially a massive improvement on current inventory management practices. The company's AI-powered predictive software provides inventory excellence at each step in the value chain, empowering merchandising and planning teams with allocation, ordering, and planning recommendations.
The early stage company has attracted impressive funding and this will be invested in expanding the product and growing its team.
Steph
Company Specialist at Welcome to the Jungle
Company
Employee endorsements
Intelligent people
"The amount of folks at Syrup with off-the-charts smarts is both humbling and energizing. There's the obvious folks like PhD data scientists, sure,..."
Funding (last 2 of 3 rounds)
Dec 2023
$17.5m
SERIES A
Jul 2022
$6.3m
EARLY VC
Total funding: $24.8m
Company benefits
- 🏥 Health, dental, vision: We offer generous health, vision, and dental benefits to our employees
- 🌍 Quarterly Syrup Summits around the world (previously Barcelona, LA, New York, Warsaw, Boston, Italy, Madrid)
- 🗓 Generous PTO to take the time you need, whenever you need it
- 🏠 Remote Flex: We’re a remote-first team across Europe and North America. For our colleagues in New York, you can come into our office in SoHo as often as you like
- 🥞 Equity Compensation: We offer generous equity compensation for all our early employees
Company values
- Customer Obsession - We always start with the customer and work backwards to deliver the best experience in the entire industry.
- Beat the Odds - We challenge one another to think big, and we champion the visionary, game-changing ideas required to build an iconic company.
- Next-Tier Accountability - We understand that we are all jointly accountable for the success of Syrup and our customers.
- Dig the Hole - We have a high sense of urgency about getting our work done, and we work both hard and smart to complete it.
- Expansive Empathy - We always strive to approach situations in an expanded state vs. a contracted one so we can build empathetic, constructive, and effective relationships.
Company HQ
SoHo, New York, NY
Articles
Leadership
James Theuerkauf
(CEO & Co-Founder)Advised some of the largest Consumer/Retail and Apparel, Fashion & Luxury players in the world on strategy and sustainability at McKinsey. MBA from Harvard.
Ferdinand Stockmann
(Co-Founder)Engineering Masters in Robotics. Focused on optimizing complex inventory and supply chain management problems at BCG.
Salary benchmarks
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Diversity, Equity & Inclusion at Syrup
Dana Laufer (People and Talent Lead)
- We are dedicated to building a company that represents the diverse world we live in, embracing a multitude of backgrounds, perspectives, thoughts, and ideas.
- We believe that inclusion comes first, and we are committed to creating a safe space and wonderful working environment for everyone at Syrup.
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