Customer Success Manager, Syrup
$105-140k
+ Equity; Salary applicable to candidates based in NYC only
More information about location
AI-Powered Inventory Optimization for Apparel and Footwear
Open for applications
AI-Powered Inventory Optimization for Apparel and Footwear
21-100 employees
Open for applications
$105-140k
+ Equity; Salary applicable to candidates based in NYC only
More information about location
21-100 employees
Company mission
To create a world where commerce is no longer wasteful by connecting the world’s supply of inventory to its demand.
Role
Who you are
- We’re looking for people with a high degree of customer empathy who can lead strategic customer conversations as well as drive processes for our onboarding and training programs
- At least 3 years in a customer-facing role
- High-energy and passionate about making customers successful and helping them exceed their business goals
- Passion for technology and an ability to speak knowledgeably about the industry of data analytics
- Program or project management experience, ideally focused on onboarding or customer processes
- Clear written and verbal communication skills along with the ability to craft compelling presentations for both technical and business audiences
- Customer empathy to listen and understand the unique needs of customers
- The utmost integrity in your customer interactions and collaboration with Syrup team members
- Adaptability to try new ways of doing things with the ability to learn from failures and move on
- Experience working for a high-growth stage startup (ideal but not required)
What the job involves
- As the Customer Success Manager, you’ll be the main point of contact for our rapidly growing customer base ensuring customers are absolutely delighted with the entire Syrup experience
- We are 100% focused on our customers and aim to create raving fans of Syrup
- Serve as the point of contact for customers and systematically track and address all customer questions and requests
- Lead new customer onboardings working in close conjunction with Sales and Operations teams
- Proactively drive improvements for the onboarding process to reduce the time to onboard and improve the customer experience
- Develop Company training program and train customers on all aspects of the platform
- Proactively engage customers through regular touchpoints to deliver insights and help customers operationalize Syrup’s recommendations across their teams
- Deeply understand customers’ perception of ROI and actively communicate ROI of the Syrup platform
- Document and track all activities for accounts in a systematic way and deliver feedback from customers to relevant internal teams
- Track indicators of customer churn and drive contract renewals and upsell opportunities
Our take
In a world with deep supply chain disruptions, true omni-channel networks, and sustainability-minded consumers, there is a real need for next-generation inventory systems. Yet, close to three-quarters of supply-chain functions rely on the simplest method (spreadsheets with human oversight).
This is what Syrup is setting out to change, and their product is potentially a massive improvement on current inventory management practices. The company's AI-powered predictive software provides inventory excellence at each step in the value chain, empowering merchandising and planning teams with allocation, ordering, and planning recommendations.
The early stage company has attracted impressive funding and this will be invested in expanding the product and growing its team.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Employee endorsements
Intelligent people
"The amount of folks at Syrup with off-the-charts smarts is both humbling and energizing. There's the obvious folks like PhD data scientists, sure,..."
Funding (last 2 of 3 rounds)
Dec 2023
$17.5m
SERIES A
Jul 2022
$6.3m
EARLY VC
Total funding: $24.8m
Company benefits
- 🏥 Health, dental, vision: We offer generous health, vision, and dental benefits to our employees
- 🌍 Quarterly Syrup Summits around the world (previously Barcelona, LA, New York, Warsaw, Boston, Italy, Madrid)
- 🗓 Generous PTO to take the time you need, whenever you need it
- 🏠 Remote Flex: We’re a remote-first team across Europe and North America. For our colleagues in New York, you can come into our office in SoHo as often as you like
- 🥞 Equity Compensation: We offer generous equity compensation for all our early employees
Company values
- Customer Obsession - We always start with the customer and work backwards to deliver the best experience in the entire industry.
- Beat the Odds - We challenge one another to think big, and we champion the visionary, game-changing ideas required to build an iconic company.
- Next-Tier Accountability - We understand that we are all jointly accountable for the success of Syrup and our customers.
- Dig the Hole - We have a high sense of urgency about getting our work done, and we work both hard and smart to complete it.
- Expansive Empathy - We always strive to approach situations in an expanded state vs. a contracted one so we can build empathetic, constructive, and effective relationships.
Company HQ
SoHo, New York, NY
Articles
Leadership
James Theuerkauf
(CEO & Co-Founder)Advised some of the largest Consumer/Retail and Apparel, Fashion & Luxury players in the world on strategy and sustainability at McKinsey. MBA from Harvard.
Ferdinand Stockmann
(Co-Founder)Engineering Masters in Robotics. Focused on optimizing complex inventory and supply chain management problems at BCG.
Salary benchmarks
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Diversity, Equity & Inclusion at Syrup
Dana Laufer (People and Talent Lead)
- We are dedicated to building a company that represents the diverse world we live in, embracing a multitude of backgrounds, perspectives, thoughts, and ideas.
- We believe that inclusion comes first, and we are committed to creating a safe space and wonderful working environment for everyone at Syrup.
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