Customer Success Strategist, Syrup

$140-175k

+ Equity; Salary applicable to candidates based in NYC only

SQL

Mid and Senior level

New York

Remote from US

More information about location

AI-powered inventory optimization for apparel and footwear

Open for applications

AI-powered inventory optimization for apparel and footwear

21-100 employees

RetailB2BArtificial IntelligenceFashionSupply ChainMachine LearningSaaSData IntegrationConsumer GoodseCommerce

Open for applications

$140-175k

+ Equity; Salary applicable to candidates based in NYC only

SQL

Mid and Senior level

New York

Remote from US

More information about location

21-100 employees

RetailB2BArtificial IntelligenceFashionSupply ChainMachine LearningSaaSData IntegrationConsumer GoodseCommerce

Company mission

To help retailers make better use of the world's scarce resources.

Job

Company

Role

Who you are

We're looking for people who can blend technical understanding with relationship management, data storytelling with project execution
Technical fluency and relationship skills are a must. Project management expertise is essential. Curiosity and creativity are non-negotiable
4+ years in a customer-facing technical role
Comfort working with data in spreadsheets; SQL knowledge is a plus
Experience implementing or supporting technical/algorithmic products
Strong project management skills with a track record of successful implementations
Ability to translate complex technical concepts into clear business language
Data analysis skills to extract insights and tell compelling stories with metrics
Excellent relationship-building capabilities across different stakeholder levels
Problem-solving mindset with creativity to work within system constraints
Clear written and verbal communication skills for both technical and business audiences
Adaptability to thrive in a fast-paced, evolving environment
Experience working for a high-growth startup (ideal but not required)
A drive for continuous improvement and a passion for customer success

What the job involves

As a Customer Success Strategist, you'll be the main point of contact for our growing base of enterprise customers, ensuring they extract maximum value from our algorithmic platform
We are 100% focused on turning customers into advocates for Syrup
You'll navigate complex stakeholder environments while maintaining a deep understanding of our product's technical capabilities
We're still building our foundation, so you'll help shape how we deliver exceptional customer experiences at scale
Serve as the trusted advisor for customers, bridging technical capabilities with business outcomes
Lead new customer implementations with a structured approach to onboarding, training, and adoption
Develop and execute customer success plans with clear technical implementation roadmaps
Translate complex algorithmic concepts into meaningful business value for different stakeholders
Create and analyze data-driven business reviews that demonstrate concrete ROI
Proactively identify optimization opportunities in customer workflows
Build relationships across multiple levels within customer organizations
Track customer health metrics and develop strategies to improve adoption and satisfaction
Collaborate with Product and Engineering teams to represent the voice of the customer

Our take

In a world with deep supply chain disruptions, true omni-channel networks, and sustainability-minded consumers, there is a real need for next-generation inventory systems. Yet, close to three-quarters of supply-chain functions rely on the simplest method (spreadsheets with human oversight).

This is what Syrup is setting out to change, and its product is potentially a massive improvement on current inventory management practices. The company's AI-powered predictive software provides inventory excellence at each step in the value chain, empowering merchandising and planning teams with allocation, ordering, and planning recommendations.

The early stage company has attracted impressive funding and this will be invested in expanding the product and growing its team.

Steph

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 3 rounds)

Dec 2023

$17.5m

SERIES A

Jul 2022

$6.3m

EARLY VC

Total funding: $24.8m

Company benefits

Health, dental, vision: We offer generous health, vision, and dental benefits to our employees
Quarterly Syrup Summits around the world (previously Barcelona, LA, New York, Warsaw, Boston, Italy, Madrid)
Generous PTO to take the time you need, whenever you need it
Remote Flex: We’re a remote-first team across Europe and North America. For our colleagues in New York, you can come into our office in SoHo as often as you like
Equity Compensation: We offer generous equity compensation for all our early employees

Company HQ

SoHo, New York, NY

Leadership

James Theuerkauf

(Co-Founder & CEO)

Advised some of the largest Consumer/Retail and Apparel, Fashion & Luxury players in the world on strategy and sustainability at McKinsey. MBA from Harvard.

Ferdinand Stockmann

(Co-Founder & COO)

Engineering Masters in Robotics. Focused on optimizing complex inventory and supply chain management problems at BCG.

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