Customer Care Representative, Singulart
Internship - French speaker
3+ days a week in office (Rue de Petit-Musc, Paris)
Art & furniture online market
Be an early applicant
Art & furniture online market
201-500 employees
Be an early applicant
3+ days a week in office (Rue de Petit-Musc, Paris)
201-500 employees
Company mission
To put creators at the center of our society, to help art lovers in their artistic discoveries and finally to make the art market more transparent and accessible.
Role
Who you are
- Fluency in English and French expected, additional language(s) a strong plus: Spanish, German, Chinese, Japanese and/or Italian
- You have a taste for customer relations
- You have a professional and positive communication style
- You adapt to change and are comfortable with ambiguity
- You have a team spirit
- You have a strong interest in Art/Luxury sectors
- You’re familiar with IT tools, experience with a CRM software (HubSpot) is a plus
What the job involves
- In this context, we are looking for smart, process-organized, customer-focused individuals to make our clients super happy within our Customer Care Team
- Please note that the duration of this internship is 6 months
- Managing all post-sale communication with your clients
- Keeping up to date on all post-sale tasks and proactively reaching out with regular updates to accompany clients
- Apply the right tone of voice in each situation regarding our quality standards: whether the customer is happy or angry, you respond to their emotions with empathy and professionalism
- Work closely with Sales and Logistics teams to anticipate issues and create a seamless experience
Application process
- Interview with Alina, our Senior Customer Care Manager
- A business case
- Debrief of your business case with Rebecca, our Head of Sales & Operations
Our take
Parisian Singulart aims to be the one-stop shop for people who are ready to invest in some upscale home decor. A large part of its pitch is built on its support for artists, with all the art and furniture listed on its site being the work of independent creators rather than mass-produced.
This means that every piece is unique, allowing the marketplace to stand out from many of its peers. Interestingly, it also boasts that half its artists are women, which is a rarity in the art world. It has partnerships with some more well-known artists, as well as operating a sister site - balthasart - for emerging creators.
Singulart has built a sizeable user base, and its gallery lists the work of thousands of artists and designers from over 100 countries. It has more recently implemented an AI search feature which allows users to find art by using natural language, and we're sure moves like this will cement its strong position in the art sales space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-17% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Nov 2021
$62.5m
SERIES B
May 2020
$7.3m
SERIES B
Total funding: $73.7m
Company benefits
- Location: Our office is located in Châtelet. You will work in the heart of Paris and easily access everything
- Remote Policy: We propose 2 days remote and 3 days per week at the office
- Wellbeing Perks
- Discover art with us: We provide different training on art throughout the year
- CSR: Let's be honest, we are still at the beginning but we created our own internal group “The Climate Crew” and organized our first Earth Day!
Company values
- Come as you are: We are not all Nirvana fans but we definitely believe that it’s through difference that we can grow so let’s start by being YOU!
- Diversity: 27 nationalities among 130 people. We celebrate it all year round with specific events dedicated to all the different cultures (Chinese New Year, Italian cooking lesson,..)!
Company HQ
Les Halles, Paris, France
Articles
Leadership
Véra Kempf
(Co-Founder)Former Project Manager at Conférence Permanente des Chambres Consulaires Africaines et Francophones, Assemblée Parlementaire de la Francophonie, and Planète d'Entrepreneurs. They also co-founded Carré Paris and are currently an Ambassador for La French Touch.
Brice Lecompte
(Co-Founder)Previously co-founded Tint, was Managing Director at KRDS, and Senior Manager Criteo.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity, Equity & Inclusion at Singulart
- Parity: 64% of our employees are women! We also try to be more inclusive in our Tech Team by creating partnerships with 50inTech or Ada Tech School! For Women’s Rights Day, we dedicated an entire week to the subject with conferences and debates
Share this job
View 9 more jobs at Singulart