IT Support Engineer, Anthropic
$160-265k
More information about location
AI safety and research company
Be an early applicant
AI safety and research company
1001+ employees
Be an early applicant
$160-265k
More information about location
1001+ employees
Company mission
To create reliable, interpretable, and steerable AI systems.
Role
Who you are
- 7+ years supporting technical teams in AI/ML, cloud, or research environments
- Experience with remote dev environments
- Background in scripting (Python, Bash) for automation and tool creation
- Familiarity with containerization (Docker, Kubernetes) and CI/CD pipelines
- Experience supporting teams working with sensitive or classified data
- Understanding of compliance frameworks (SOC2, ISO 27001)
- Expert-level Google Workspace administration and troubleshooting
- Advanced IAM and authentication debugging across multiple platforms
- Strong understanding of system dependencies and change management
- Excellent pattern recognition for identifying systemic issues
- Ability to remain calm and effective under pressure from high-stakes problems
- Clear communication skills for both technical and non-technical audiences
- Solves technical problems others have given up on
- Thinks through second and third-order effects before making changes
- Builds trust with world-class researchers through technical competence
- Identifies and prevents tomorrow's problems while solving today's
- Documents solutions in ways that elevate the entire team's capabilities
- Maintains deep technical expertise while mentoring others
- Demonstrates measurable reduction in repeat issues through strategic fixes
- We require at least a Bachelor's degree in a related field or equivalent experience
Desirable
- Identity & Access Management: Deep understanding of Google Workspace admin, SAML/OIDC, GCP IAM, permission inheritance, and multi-factor authentication systems
- Device Management: Expert knowledge of MDM platforms (Jamf, Intune), device enrollment, configuration profiles, and security policies
- Infrastructure: Strong grasp of DNS, DHCP, VLANs, VPNs, and basic network troubleshooting
- Operating Systems: Advanced troubleshooting across macOS, and Linux environments
- Cloud Platforms: Proficiency with GCP services, understanding of AWS/Azure basics
What the job involves
- We are seeking an expert IT Support Specialist who can handle the most complex technical challenges while working as a core member of our Helpdesk team. This role requires deep technical expertise to support some of the world's leading AI researchers and engineers. You'll tackle intricate troubleshooting scenarios daily while identifying systemic issues and implementing strategic solutions
- Expert-Level Technical Support:
- Diagnose and resolve complex issues across Google Workspace, IAM, SSO, and authentication systems
- Navigate GCP IAM permissions to trace and fix access issues, understanding the full authentication chain
- Troubleshoot intricate MDM configurations and device management problems
- Support AI researchers and engineers with highly technical, often novel computing challenges
- Handle escalations that require deep understanding of system interdependencies
- Systems Thinking & Impact Analysis:
- Analyze downstream impacts of changes before implementation, thinking at scale
- Identify root causes in complex, multi-system failures
- Design solutions that prevent issues without creating new problems
- Evaluate and understand the security implications of support decisions across the organization
- Strategic Problem Solving:
- Transform recurring technical issues into systematic solutions
- Autonomously identify and implement automation for common problems
- Build self-service tools that empower users while maintaining security
- Create technical documentation that captures deep troubleshooting knowledge
- Lead projects that address fundamental infrastructure pain points
- High-Stakes Communication & Collaboration:
- Communicate effectively with world-class researchers about complex technical issues
- Translate between highly technical problems and practical solutions
- Partner with engineering teams to understand and support complex infrastructure
- Mentor other IT team members on advanced troubleshooting methodologies
- Maintain composure and clarity when supporting critical research workflows
- Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices
Application process
- Applications will be reviewed on a rolling basis
Our take
Funded by Google and founded by ex-OpenAI employees, Anthropic is an AI company focused on building a reliable, innovative AI system. While the company is relatively new to the market it has already launched a highly anticipated AI chat assistant called Claude which is set to rival OpenAI's ChatGPT.
Similar to other chatbots, Claude is accessible through a chat interface and can provide a number of conversation and text-processing tasks. A key point of differentiation is that Claude is designed to produce less harmful outputs than that of the other chatbots that came before it.
While there is much praise for the chat assistant, there is still room for improvement with feedback reporting that Claude is worse at maths and grammar compared to its rival. However, with industry giants like Google backing this company from an early stage, it is clear Anthropic has the potential to become a leading player within the AI industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
190% employee growth in 12 months
Glassdoor (4.3)
Trustpilot (1.5)
Company
Funding (last 2 of 12 rounds)
Mar 2025
$3.5bn
SERIES E
Jan 2025
$1bn
GROWTH EQUITY VC
Total funding: $16.3bn
Company benefits
- Comprehensive health, dental, and vision insurance for you and your dependents
- Inclusive fertility benefits via Carrot Fertility
- Generous subsidy for OneMedical
- 21 weeks of paid parental leave
- Unlimited PTO
- Optional equity donation matching at a 3:1 ratio, up to 50% of your equity grant
- 401(k) plan with 4% matching
- $500/month flexible wellness stipend
- Commuter coverage
- Annual education stipend
- A home office improvement stipend when you first join
- Relocation support for those moving to the Bay Area
Company HQ
SoMa, San Francisco, CA
Leadership
Dario Amodei
(CEO & Co-Founder)Spent almost 5 years at OpenAI as a Team Lead for AI safety and as the Vice President of Research. Also worked as a Research Scientist at Google.
Jared Kaplan
(Chief Science Officer & Co-Founder)Has been a Professor at John Hopkins University for the past 10 years. Also an experienced researcher having worked previously at OpenAI and the SLAC National Accelerator Laboratory.
Jack Clark
(Co-Founder)Experienced reporter having worked previously at the Register and Bloomberg. Also worked for OpenAI in Strategy and Communications and as a Policy Director.
Sam McCandlish
(Co-Founder)Graduated from Stanford University with a PhD in Theoretical Physics. Previously worked as a Research Lead at OpenAI.
Tom Brown
(Co-Founder)Previously worked as a Member of the Technical Staff for both OpenAI and Google Brain.
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