Strategic Account Executive, Twilio

• Possess a total of 5 years of sales experience, with a minimum of 1 year dedicated to major account or strategic sales
• Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers
• Accountable for relationship management, cross sells, upsells and solutions consulting
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships
• Analytical account development strategy based on using data to find opportunities and prove value
• Demonstrated track record of managing business forecasts and financial models
• Entrepreneurial mindset with appetite to define process and build programs
• Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers
• Excellent verbal and written communication skills
• Bachelor’s Degree or equivalent years of experience
• Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Desirable

• This position is needed to lead relationships with our growth and mid-market Communications platform customers who consume our messaging, voice and email services
• You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers
• As an Associate Strategic Account Executive, you will drive highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses
• This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations
• Manage and expand some of our most important Retail customer accounts
• Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results
• Partner closely with other Twilio teams to identify new revenue opportunities within your Regulated Verticals account portfolio
• Serve on a cross-functional account team with representatives from product, finance, support, and services teams
• Run a disciplined forecast, consistently achieve goals, and present guidance to executive management
• Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization
• Generates and maintains an accurate sales pipeline and forecast utilizing our CRM, Salesforce

• Applications for this role are intended to be accepted until March 31, 2026, but may change based on business needs