Customer Success Account Manager, LucidLink
£58k
OTE
+ Equity
Cloud-based video editing
Job no longer available
Cloud-based video editing
101-200 employees
Job no longer available
£58k
OTE
+ Equity
101-200 employees
Company mission
To make data universally, securely, and seamlessly accessible to everyone, everywhere.
Role
Who you are
- Familiarity with software-as-a-service (SaaS) business models and customer lifecycle
- Proven track record in building strong client relationships and delivering customer value – in sales, customer success, customer service, or another client-facing role
- Strong communication and problem-solving skills with a customer-centric approach
- Ability to work cross-functionally with sales, support, and technical teams to drive customer success
- A business owner and “lifelong learner" mindset with the ability to adapt to change and deliver results in a fast-paced, growing company
- Bachelor’s degree or equivalent experience preferred
- Additional language skills (Spanish, German, French) are a plus
What the job involves
- We are seeking a driven and customer-focused Customer Success Account Manager to manage and grow existing customer accounts, ensuring they see long-term value from our platform, and drive revenue growth through renewals and expansions
- As a Customer Success Account Manager, you will focus on delivering an exceptional customer experience through ongoing support, problem-solving, and ensuring customers are fully utilizing LucidLink to meet their business objectives
- You will collaborate closely with sales, support, and engineering teams to foster loyalty and growth across customer portfolios. Ongoing support and problem-solving will remain important aspects of delivering an exceptional customer experience
- Own a portfolio of existing customer accounts, responsible for retention, renewals, and expanding customer relationships to drive business growth
- Collaborate with customers to understand their needs and help them fully leverage LucidLink’s capabilities
- Act as the primary point of contact for customers post-sale, guiding them through technical implementations and ensuring they receive maximum value from LucidLink
- Work cross-functionally with sales, support, and engineering teams to deliver exceptional service and drive retention and expansion
- Develop and implement strategies to achieve renewal and upsell targets (140% revenue growth and 95% retention rate goal)
- Build strong, long-term relationships with key stakeholders, positioning yourself as a trusted advisor to customers
- Analyze customer feedback and collaborate with internal teams to help improve product offerings and customer experience
Application process
- Applications will close automatically on November 9th at 11:59 PM PT. Please use this time to create a thoughtful and effective resume
- We will not review any applications until the posting has closed
Our take
Remote working has become a pretty standard part of the fabric of modern-day work life. But how do you navigate remote working in professions - such as video editing - where people require computers capable of downloading huge files and softwares in order to do their job? That’s the issue LucidLink takes aim at, with its cloud-based file-sharing service.
Its platform is specifically designed to be able to share very large amounts of data over very long distances, immediately. This is what makes it suitable for cloud-based video editing services - a huge breakthrough for media and television which enables post-production to be possible remotely in a way that it fundamentally wasn’t before.
LucidLink has cornered a very clear gap in a huge market. With 2023 funding expected to help the company reach profitability, it already had swathes of high-profile customers. These include Netflix, MTV, Condé Nast, Spotify, JP Morgan and Vice, so it's set to make serious waves moving forward,
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Nov 2023
$75m
SERIES C
May 2022
$20m
SERIES B
Total funding: $114.6m
Company benefits
- Stock option plan
- Additional vacation days based on your needs so you can maintain a healthy work-life balance
- Flexible working hours and work location
- Company-sponsored sport cards for you and one companion
- Fresh fruits and other snacks in the office at all times and a company-sponsored team lunch every Friday
- A full-coverage health care package that includes dental care and medical supplies
Company HQ
West Portal, San Francisco, CA
Leadership
George Dochev
(Co-Founder, Chairman & CTO)Previously Lead Software Engineer at ASE Engineering, before co-founding and serving as Director of Software Engineering at DataCore Software.
Peter Thompson
(Co-Founder & CEO)Former Manager of Inabata & Company, President and Representative Director of DataCore Japan, and VP of Emerging & Developing Markets at DataCore Software.
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