Senior Solutions Consultant, Medallia
$121-154k
Customer experience management
Be an early applicant
Customer experience management
1001+ employees
Be an early applicant
$121-154k
1001+ employees
Company mission
Medallia's mission is to help companies win through customer experience.
Role
Who you are
- Bachelor's Degree or equivalent work experience
- 4+ years experience in a customer-facing role or sales organization
- Excellent business and technical presentation skills (remote and in-person), communication (oral & written), and relationship building skills, across all levels of management
- Demonstrated interest in technology, including comfort with technical concepts and ability to become a subject matter expert with new technology applications
- Previous experience in software/technology required, ideally in pre or post-Sales support
- Ability to apply strategic thinking and demonstrate understanding of requirements to execute
- Results-oriented, prioritizes work activities, plans and stays organized in order to meet commitments
What the job involves
- In this role you will partner with Account Executives and Enterprise Solutions Consultants to:
- Understand potential business opportunities at customer prospects. This includes researching and understanding prospects' go-to-market strategies and identifying potential solution hypotheses and value drivers of Customer Experience and Employee Experience programs at the prospect’s organization
- Work with prospects and decision-makers at leading brands on a mission-critical task – helping their companies improve in the eyes of their ultimate judges: customers and employees
- Immerse yourself in Medallia’s cutting-edge technology and tackle real business problems for our clients and prospects
- Gain exposure to a wide range of industries, the opportunity to specialize in a specific business vertical, and work with great colleagues from diverse backgrounds
- Build your knowledge and skill-set in value-based selling
- Be a critical member of the sales team, a leader, coach, and a trusted advisor for our prospects
- Have the chance to own your career path as we build and grow a new team
- Solution Consultants partner with the broader Sales Team to shape the Customer Experience vision of prospects and existing clients and present Medallia's solutions to capture every signal, analyze and predict behavior, and generate the biggest impact for our clients
- Proposals - Create compelling written proposals in collaboration with Medallia’s Shared Services Organization, leveraging a robust internal RFP repository system and templates that describe and explain Medallia’s capabilities
- Customer Discovery - Build relationships with customers to identify their current circumstances, their customer and employee experience needs, and the business value of fulfilling those needs
- Product Demonstrations - Present product capabilities through in person and remote demonstrations of the Medallia Experience Cloud that clearly articulate how prospective and current clients will achieve their goals and yield a return on their investment
- Solution Design - Propose CEM solutions that transform the business and organizational culture of prospective companies using our Best Practice Platform solution framework
Our take
Medallia's SaaS platform, the Medallia Experience Cloud helps with the understanding and management of experience for customers, employees and citizens.
Its software captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalised and predictive insights that can drive action to help businesses.
Medallia has become a leader in the market with over 1,000 customers, including some of the world's leading brands like Samsung, PayPal and Mercedes Benz. In 2021, it was bought out by Thoma Bravo, which helped it to achieve greater flexibility and bolster its leadership and customer team.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2019
$70m
SERIES F
Jul 2015
$150m
SERIES D
Total funding: $325m
Company benefits
- Work from home opportunities
Company HQ
Pleasanton, CA
Leadership
Borge Hald
(Executive Chairman)Previously a Manager at BCG. Has an MBA from Stanford
Leslie Stretch
(CEO, not founder)Previously President and CEO of CallidusCloud (acquired by SAP). Also Senior VP at Sun Microsystems
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