Senior Technical Writer, Narvar
Post Delivery Experiences
More information about location
Post-purchase software for online retail
Open for applications
Post-purchase software for online retail
201-500 employees
Open for applications
More information about location
201-500 employees
Company mission
To help retailers treat customers the way they’ve always wanted to—but didn’t know how.
Role
Who you are
- 10+ years of proven experience as a Technical Writer, preferably documenting complex B2B SaaS platforms with APIs
- Exceptional writing, editing, and proofreading skills, with a keen eye for detail, consistency, and clarity
- Ability to translate complex technical concepts into clear, concise, and user-friendly documentation for various audiences
- Experience working collaboratively with cross-functional teams including product management, engineering, and design
- Familiarity with documentation tools and platforms (e.g., Confluence, ReadMe, Swagger/OpenAPI, Markdown)
- Experience creating and managing API documentation is highly desirable
- Strong organizational skills and the ability to manage multiple projects and deadlines effectively
- Proactive and independent learner who can quickly grasp new product functionalities
- Experience in e-commerce, retail technology, or post-purchase solutions is a plus
- Bachelor's degree in Technical Communication, English, Computer Science, or a related field, or equivalent practical experience
What the job involves
- Narvar is growing! We are seeking a skilled Technical Writer to create clear, concise, and comprehensive documentation for our Post Delivery Experiences platform. As a B2B2C solutions provider, Narvar's Post Delivery Experiences platform enables retailers to manage and consumers to navigate interactions related to delivery claims, returns, refunds, exchanges, warranty, and more.
- Your role will be essential in ensuring that our clients and internal teams can effectively understand and utilize our products
- Create, update, and maintain high-quality product documentation, including user guides, administrator guides, API references, integration guides, FAQs, and best practice examples for both internal and external audiences (retailer developers, retailer business users, internal product marketing, internal support teams)
- Author and publish timely, accurate, and easy-to-understand product release notes and summaries of changes for internal stakeholders and external customers
- Collaborate closely with Product Managers, Engineers, Designers, and other subject matter experts to gather information, understand complex product features, and ensure technical accuracy and completeness of all materials
- Establish, uphold, and evolve documentation quality standards, style guides, information architecture, and accessibility to ensure all materials are accurate, consistent, clear, and user-friendly
- Manage the documentation lifecycle, including planning, drafting, reviewing, editing, publishing, and retiring content as needed
- Solicit and incorporate feedback from users and internal teams to continuously improve documentation quality and effectiveness
- Organize and maintain the documentation repository, ensuring it is well-structured and easily searchable
- Content Creation & Maintenance: Develop and maintain a comprehensive library of product documentation including product references, user guides, API references, integration guides, FAQs, and illustrative examples for internal and external audiences
- Release Communications: Author and publish clear, concise, and timely product release notes, summaries of changes, and update notifications to internal and external audiences
- Documentation Standards & Quality: Maintain and enhance documentation quality, adhering to established standards, optimizing structure for clarity, and ensuring accessibility for all users
- What success might look like in the first 6-12 months:
- Successfully documented several key features or product areas within the Post Delivery Experiences platform, receiving positive feedback on clarity and usefulness
- Established a smooth process for creating and publishing release notes in collaboration with product and engineering teams
- Made significant contributions to improving the existing documentation repository's structure, quality, and accessibility
- Become a trusted resource for product knowledge and documentation expertise within the team
Our take
The process that retailers go through to deliver products to customers is becoming increasingly complicated due to convoluted shipping networks and a global customer base. This means customer experience suffers as retailers must offer an overwhelming range of delivery options. Narvar aims to improve this situation with an integrated delivery and returns platform for retailers, providing analytics on client data to the retailer and optimises shipping channels for customers.
Narvar is a market leader in this sector, active in almost every country and territory worldwide and having made more than 2 billion shipments since its founding in 2012. Its post-purchase customer experience platform is used by over 1200 companies including household name retailers such as Sephora, GAP and Levis, among many others.
Narvar has secured many strategic partnerships such as linking up with Rise.ai, a leading gift card and store credit platform. This allows stores to simplify returns by enabling merchants to issue Rise's store credit as part of the returns process. While Narvar is currently focused on retailers providing shipping solutions for their customers, the company plans to expand to offer a B2B product in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
-17% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2018
$30m
SERIES C
Jun 2016
$22m
SERIES B
Total funding: $64m
Company benefits
- Mentorship programme
- Parental leave
- Flexible time off
- Work from home opportunities
- Health insurance
Company HQ
Downtown, San Mateo, CA
Leadership
Amit Sharma
(CEO)Amit is a hands-on executive with expertise in multi-channel retail and supply chain operations. They have over 18 years of industry experience and their thought leadership in shipping and delivery is still reverberating through the halls of Apple and Walmar.
Share this job
View 17 more jobs at Narvar