Sales Help Specialist, Autodesk
$64-110.4k
Plus annual cash bonuses, commissions and stock grants
3D design, engineering & entertainment software
Be an early applicant
3D design, engineering & entertainment software
1001+ employees
Be an early applicant
$64-110.4k
Plus annual cash bonuses, commissions and stock grants
1001+ employees
Company mission
To empower innovators with design and make technology so they can achieve the new possible.
Role
Who you are
- BA, BS, or equivalent experience
- 3+ years sales/support or similar experience
- Excellent interpersonal and communication skills, including writing and presenting
- Highly organized with a proven ability to get the job done
- Dedicated to service and customer-orientated
- Strong work ethic and quality standards
- Proficient with multiple desktop applications, including MS Office, SharePoint, Wiki, DocuSign, MS Teams
- Detail-oriented, multitasker, comfortable in a fluid, ever-changing environment
What the job involves
- The Sales Help Specialist’s mandate is to support the sales organization through Sales Enablement and Change Management Services by providing fast and reliable access to knowledge on sales processes, programs, and productivity tools, assisting with day-today questions and issue resolution, and delivering training and learning content
- You will also collaborate with Customers and Solutions Providers to support procurement setup questions
- Be a key contact for Sales to solve issues coming from the daily work while suggesting training to cover knowledge gaps
- Respond to and resolve internal inquiries about applicable business systems and operations
- Provide onboarding support for new Sales hires. Work with Sales Managers to identify training needs and tools. Engage with new hires in the first weeks in Autodesk and contribute to reducing non-productivity periods
- Support procurement setup questions from Sales, Solution Providers, and Customers
- Deliver effective presentations to a variety of audiences
- Drive adoption of tools and continuously solicit feedback for improvement
- Function as a change agent for critical organizational transitions. Drive positive change essential for the success of the function
- Work with key stakeholders and initiate action to effectively support and improve business systems, tools, and processes
- Extensive understanding of Autodesk processes, policies, and tools
- Effectively deliver presentations and training in person and remotely to maximize material retention
- Able to thrive in an environment of constant change
- The ability to be reactive and initiative-taking to meet the needs of business
- Embrace a philosophy of transferring knowledge
- Customer-focused (sales advocate)
- Seek cultural perspectives and welcome diversity
- Leverage reporting and data for solution recommendation (ability to influence with data)
- Demonstrated ability to collaborate with various groups within Autodesk
- Desire to review processes and drive optimization and innovation
- Manage information from multiple parallel work streams and integrate key details into our standard processes
Our take
Autodesk supplies software that enables teams to collaborate, design, simulate, and fabricate their ideas in 3D, serving a range of industries such as engineering, product design, and entertainment. Founded in 1982, the company first delivered the AutoCAD system, a commercial computer-aided design and drafting software application, that is still seeing updated releases to this day.
Over 100 million people use Autodesk software, across many different industries and applications – in some of which it remains nearly irreplaceable. The company has an impressive history of diversification, which it continues to this day. For example, the 2022 acquisition of Moxion, a cloud-based platform for digital dailies used by leading filmmakers, bolstered the company’s offerings for the media and entertainment industry.
The rise of AR and VR technologies is driving modern growth in the computer-aided design market, creating space for Autodesk to expand further. On top of this, a recent shift to the popular SaaS model puts the company in an opportunistic position to seek further success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
San Rafael, CA
Articles
Leadership
Andrew Anagnost
(CEO & President, not founder)Has worked at the company since 1997, including as CMO and Senior Vice President of Business Strategy and Marketing. Became CEO in 2017.
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