Customer Success Manager, Smartly.io
3 days a week in office
AI-powered advertising platform
Posted today
AI-powered advertising platform
501-1000 employees
Posted today
3 days a week in office
501-1000 employees
Company mission
To unify the full funnel of marketing and break silos between advertisers, marketers, and creatives.
Role
Who you are
- Possess 3+ years of relevant experience in a customer success or similar customer-facing function
- Advanced knowledge of digital advertising across Meta, Pinterest, Snapchat and TikTok
- Google experience would be beneficial, but is not essential
- Programmatic experience and Smartly experience would also be a strong plus
- Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals
- Have a results-driven mentality, with a bias for action and collaboration
- Are able to explain complex concepts clearly and translate data into insights
- Have self-driven, entrepreneurial spirit
- Have strong spoken and written communication skills
- Have the ability to hybrid work in the Amsterdam or London Smartly office (3 days a week)
- Are able and willing to travel for quarterly business reviews, conferences and industry events as required
What the job involves
- Act as the main point of contact for agency activation partners to deliver an exceptional experience, ensure they get the most value out of their social advertising, and foster long-term collaborative relationships
- Be a specialist in the Smartly platform and digital advertising in general so as to be able to continuously solve problems for agencies and provide best practices and consultative advice
- Closely partner with Agency Sales to develop and execute a comprehensive agency development strategy to drive awareness and adoption
- Collaborate effectively across functions including Agency Sales, Agency Onboarding, Technical Solutions, Product and Engineering, driving alignment on how functions and resources will fuel growth initiatives
- Partner closely with Onboarding teams on training procedures and developing agency teams on how to effectively use the Smartly platform
- Build and deliver programs to educate agency teams on Smartly solutions
- Build and foster strong relationships with agencies as well as partners like Meta, Snap, TikTok, Pinterest, and Google
- Be the voice of agencies to inform our product roadmap
- Help Smartly build a world-class Agency Customer Success organization; contribute to build a library of knowledge that differentiates us from competitors and helps win and grow agency businesses, optimize existing processes within the company and actively enhance all Customer Success initiatives
Our take
Smartly.io helps advertisers automate their campaigns across the largest media platforms, including Facebook, Instagram, TikTok and Pinterest. After seeing quick success following Facebookâs 2012 IPO, the company now works with over 700 brands including eBay, Uber, Ralph Lauren, Under Armour and TechStyle.
Its suite of tools automatically creates ads and videos from product images - handling budget allocation and audience targeting, as well as analysing where and when to purchase advertising. Consequently, Smartly.io has positioned itself to play a leading role in a market where brand and performance work are converging.
Smartly.io sold a majority stake to Providence Equity Partners in 2019 in a move to further its presence in the US. The company has since gone on to make several acquisitions of its own with Viralspace.ai and Ad-Lib.io. Smartly.io's ability to adapt to evolving advertising trends supports its continued growth, and its introduction of AI-powered intelligence across its platform shows it is keeping up with technology trends too.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Apr 2015
$2.9m
SERIES A
Total funding: $2.9m
Company benefits
- Generous healthcare packages and mental health services
- Career development opportunities, bonus programs and annual performance reviews
- Hybrid working model, with the option to work abroad for up to 30 days
- Company equity options program
- Paid holidays, OOO time and family leaves
Company HQ
Kluuvi, Helsinki
Leadership
Tuomo Riekki
(Co-founder, Board Member & Advisor)Initially served as CPO of the company. Also the founder of Focal and Zero, and previously founded DealMachine and Metrify.io.
Kristo Ovaska
(Co-founder & Board Member)Founder and CEO at Taito.ai. Initially served as CEO of the company. Previously founded Metrify.io, Startup Sauna, and Funrank.
Laura Desmond
(CEO)Also Founder and CEO at Eagle Vista Partners, and Operating Partner at Providence Equity Partners, as well as being a Board Member at Adobe and DoubleVerify. Former CEO of Starcom.
Share this job
View 26 more jobs at Smartly.io