Project Manager, Sprinklr
SaaS, German Speaking
Unified-CXM platform
Be an early applicant
Unified-CXM platform
1001+ employees
Be an early applicant
1001+ employees
Company mission
To enable every organization on the planet to make their customers happier.
Role
Who you are
- Fluency in German & English (Mandatory)
- Extensive experience of client management experience collaborating closely with business owners and executive level clients
- Experienced managing projects in IT, SaaS, Social, or Software environment
- Experienced working with multi-geo, multicultural delivery teams
- Experienced working on large scale project management in leading multi-organisational initiatives, and driving team accountability to achieve goals
- Ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings
- Demonstrated ability to assume a leadership role in managing project, departmental and enterprise risks related to projects, systems and business analysis
- Strong influencing skills and negotiation / mediation skills
- Ability to motivate and focus people resources where there is no direct reporting relationship
- Proven mentoring, supervisory, and team-building skills
- Ability to resolve problems with keen instincts and organisational experience
- Strong knowledge of software development life cycles, web technologies, web development processes
- Strong verbal and written communication skills
- Experience in Agile project management a plus
- Certification of any kind for Project Management (Prince2, PMP, SCRUM etc.)
What the job involves
- As a member of our team, you’ll support our customers through the initial stages of their Sprinklr journey and work with a team of passionate consultants, solutions designers, analytics experts, as well as sales and service delivery leaders to make it happen
- Sprinklr is looking for a Project Manager Lead to manage enterprise level projects for some of our biggest clients. You will be both responsible and accountable for the end to end delivery of projects across a range of clients
- Own and manage a portfolio consisting of 5 - 7 accounts; controlling project scope, change control processes, risks/ issues and mitigation plans
- Partner with consulting teams, leaders and other internal departments or regional teams to coordinate and drive delivery
- Ensure that overall program is effective, whilst running individual projects according to schedule and keeping within budget
- Develop relationships with, and ensure the appropriate participation of key client & internal stakeholders and executives
- Develop, build, and maintain durable and trusted relationships with clients and internal stakeholders
- Develop knowledge of the Sprinklr platform components and module-synergies - so as to be able to develop realistic and meaningful project plans and high-level solutions
- Ensure that each project is reported and forecasted accurately to all external and internal stakeholders
- Ensure that all project/program risks, issues and change requests are managed effectively
- Manage client service expectations and briefs and drive successful, measurable outcomes for the client
- Set the tone for the team and strive for quality and excellence in all aspects of delivery
- Provide weekly project status and burn reports to the relevant project stakeholders
- Maintain awareness of the current industry environment that shapes opportunities for client solutions
Our take
Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.
There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonalds, Marriott and more.
The company has also garnered enormous investments over the last decade, and is now valued at $2.9 billion. With over 1000 enterprises globally, including over 50% of the Fortune 100, the company is poised well to continue with its established success.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2020
$150m
CONVERTIBLE
Sep 2020
$200m
GROWTH EQUITY VC
Total funding: $578.5m
Company benefits
- Compensation & Equity
- Health & Wellness
- Holiday & Flexible PTO
- Learning & Growth
Company values
- It's OK to make mistakes
- Sprinkle, don't shout
- Fix, don't complain
- Never, ever give up
- Passionately, genuinely care
Company HQ
Midtown South, New York, NY
Articles
Leadership
Ragy Thomas
(CEO)Joined Tata Unisys as a Senior Software Engineer in 1994 before moving to AT&T. Built Advaya, an email marketing platform, in 2000. Joined Bigfoot Interactive as CTO, and then moved to Epsilon Interactive Services Group- where he eventually took on the role of President. Has held several Board positions since, and is a frequent startup investor. Founded Lyern in 2016, and Sprinklr in 2009.
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