Senior Product Manager, Included Health
Guide
$128.1-235.3k
+ Equity; Salary dependent on US location
Digital healthcare provider
Open for applications
Digital healthcare provider
1001+ employees
Open for applications
$128.1-235.3k
+ Equity; Salary dependent on US location
1001+ employees
Company mission
To raise the standard of healthcare for everyone, everywhere.
Role
Who you are
- You have 5+ years of experience as a Product Manager
- You’re comfortable using a combination of data, user research, and market research to deeply understand problems and generate insights that point towards differentiated solutions
- You have successfully pitched a new product or business to your company, resulting in increased revenue / scale / impact
- You know how to get the most creative thinking out of yourself and others in order to push the needle of what is possible
- You have strong product sense – you know what makes products great and why those things work
- You love understanding complex systems (such as healthcare!) and aren’t afraid of going deep to build expertise
- You make it a habit to define success for your products quantitatively, and using data-driven experimentation in order to iterate your way towards those success criteria
- You’re equally comfortable sketching out design ideas to illustrate an idea, writing SQL queries in order to understand your product better, and putting together a business case for a CEO
- You have deep empathy for users, and keep the patient and their needs at the center of the product
- You possess excellent written, verbal communication, and presentation skills
- You have previous experience building products for consumers (healthcare experience is not required!)
- You believe that the way that people receive healthcare can and should be better
- Prompt and regular attendance at assigned work location
- Ability to remain seated in a stationary position for prolonged periods
- Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment
- No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required
- Ability to interact with leadership, employees, and members in an appropriate manner
What the job involves
- We are looking for a Product Manager who can help solve some of the biggest pain points in the healthcare experience – from how patients figure out what care might cost, to understanding how their health insurance works, to ensuring they are able to afford their medications
- This is a role that will focus on some of the most common and highest-friction experiences in healthcare, and has an opportunity to impact the lives of our millions of members
- Define the product vision, strategy, roadmap, and prioritization for both existing and yet-to-be-developed products and features
- Work closely with design, engineering, data science, clinicians, and other cross-functional partners to prioritize features and ship products across the full product lifecycle from idea, research, design, specification, metrics definition, development, launch and beyond
- Understand and analyze user/customer needs deeply using both quantitative and qualitative tactics
- Partner with go-to-market teams to design and prioritize solutions that simultaneously address member problems, increase healthcare access, and reduce costs for members and customers
- Create and implement measures to help quantify and optimize the impact on members and customers. Use these measures to help the team prioritize their work
- Develop expertise in how the healthcare system works and become an authority both internally and to customers for how to tackle key problems members face
- Collaborate with other product managers to deliver cohesive, robust experiences
- Transform the way that millions of people experience healthcare
- In this role, you’ll be solving challenging problems such as:
- How do we get members on the right medication at the right price? How do we ensure that affordability isn’t a barrier to adherence? How do we help them get help when they experience side effects or problems with their medications?
- How do we make it easy for members to understand how health insurance plans work and what they cover?
- How do we help members understand the cost of care? How do we give them a path forward if the cost is too high for them?
- How do we help members understand their healthcare bills? How do we provide advocacy for them when they’re billed incorrectly?
- You’ll be solving these problems through both our self-serve digital experience and via human-powered services you’ll support in partnership with our care team
- Within Included Health, solving these problems successfully means meaningfully increasing healthcare access and affordability for millions of members, while also scaling our business to support many millions more
Our take
As the name suggests, Included Health is on a mission to raise the standard of healthcare for everyone, offering inclusive, integrated virtual care and navigation.
It differentiates itself from competitors with its emphasis on improving health outcomes and challenges faced by communities including LGBTQ+ and BIPOC. The negative healthcare experiences faced by these marginalised groups means they often avoid care at a rate that is around 3x greater than the border US population, putting their health at risk.
With healthcare still fragmented and focused on one-size-fits-all solutions, Included Health is disrupting the market by using technology to match patients quickly with the best care, no matter where they live. It currently counts retail behemoths Walmart and Home Depot as customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2020
$175m
GROWTH EQUITY VC
May 2018
$66m
SERIES D
Total funding: $347m
Company benefits
- Comprehensive medical, dental and vision plans
- All employee spouses and children can access Included Health services at no cost
- For time off, take it when you need it with our unaccrued discretionary time off for all exempt employees
Company HQ
Financial District, San Francisco, CA
Leadership
Owen Tripp
(CEO & co-founder)Previously served as a Senior Consultant at Accenture before joining eBay as the Manager and Founder of User Behaviour Intelligence in 2004. Co-founded Reputation.com in 2006, and served as its COO from 2008 to 2012. Was an Advisor at Pathbrite and Life360.
Lawrence "Rusty" Hofmann
(Co-Founder)Studied Medicine at Ohio State, Johns Hopkins and Stanford. Was Assistant Professor at Johns Hopkins from 2000 to 2005, and is now Professor of Interventional Radiology at Stanford. Co-founded Grand Rounds, rebranded to Included Health, in 2012. Is Medical Director at Stanford Health Care.
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