Employee Relations Lead, CLEAR
$100-140k
Secure identity company making experiences safer & easier
Posted today
Secure identity company making experiences safer & easier
1001+ employees
Posted today
$100-140k
1001+ employees
Company mission
To strengthen security and create frictionless experiences.
Role
Who you are
- 5+ years of HR and Employee Relations experience, including real time supporting hourly or frontline teams and handling complex employee relations matters
- Earning trust with operational leaders quickly, and coaching them through hard calls with good judgment and empathy
- Reading data and what people are actually telling you, then turning both into action
- Juggling a lot at once without losing the thread, in an environment that shifts week to week
- Communicating clearly at every level - whether that's a one-on-one coaching conversation or a room full of station leaders
What the job involves
- Own employee and labor relations across your stations: run investigations, dig into root causes, and land on outcomes that are fair, defensible, and consistent, working closely with Legal along the way
- Lead timely, thorough, and objective workplace investigations involving employee complaints, misconduct, policy violations, and other employee relations matters
- Coach and advise leaders on corrective action, conflict resolution, policy interpretation, and consistent employment practices, so issues are addressed early and handled appropriately and consistently
- Manage and ensure consistency in workers’ compensation, leave of absence (LOA), and accommodation cases, including reviewing claims and requests, with our Leave Administrators, Legal, and ensuring decisions align with company policy and applicable laws (e.g., FMLA, ADA, state and local leave laws)
- Support unemployment claims by reviewing separation circumstances, preparing accurate and timely responses, and ensuring documentation supports company decisions
- Identify employee relations trends across case, claims, leave, and accommodation data, and partner with People leadership to develop proactive solutions that improve accountability, reduce risk, and strengthen the employee experience
- Partner across People, Legal, and Operations on process improvements and larger initiatives, ensuring ER, leave, accommodation, and claims practices are applied the same way at every station
- Maintain accurate, confidential case documentation and ensure all ER decisions comply with company policies and applicable employment laws
- How you'll measure success;
- Fewer repeat employee relations issues, and faster, smarter resolution when they do come up
- Leaders and managers putting the training and programs you build to real use
- People processes running consistently at every station
Our take
Waiting in a security line is something everybody could do without before a long flight – and this unpleasant scenario is what CLEAR allows its millions of members to avoid. The company creates a single touchless ID based on a user’s biometrics, such as their eyes and face, enabling quick identity verification and frictionless travel.
CLEAR continues to develop its product, and is now moving beyond airports into office buildings, restaurants, and stadiums. The technology has already been used by several sports and entertainment partners, including multiple NBA teams and in the Super Bowl.
The company went public on the NYSE in June 2021 following a strategic funding round of $100M, which is being invested into accelerating the company's growth whilst expanding its offerings. Its technology is now being used for age verification, virtual queuing, and checking in.
Steph
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2021
$100m
LATE VC
Apr 2017
$15m
LATE VC
Total funding: $135m
Company HQ
Chelsea, New York, NY
Leadership
Caryn Seidman Becker
(Co-Founder, CEO & Chairman)Prior to CLEAR, they created the Arience Foundation and The Happy Elephant Foundation which support charter schools, cancer research, child wellness, and the New York City community. They sit on the Board of Directors of Mt. Sinai Children's Center and the Young Women's Leadership Network.
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