Tech Lead, IAG Loyalty
More information about location
2+ days a week in office (London, Victoria)
To create the world’s most rewarding experiences through our loyalty programmes and holidays.
Be an early applicant
To create the world’s most rewarding experiences through our loyalty programmes and holidays.
1001+ employees
Be an early applicant
More information about location
2+ days a week in office (London, Victoria)
1001+ employees
Company mission
To create the world’s most rewarding experiences for our customers through loyalty programmes, new products and holidays
Role
Who you are
- Architecture & design expertise – proven ability to design and evaluate new services, ensuring solutions align with product goals and system health
- Integration patterns & security awareness – solid understanding of secure, scalable system integration and best-practice security principles
- Cloud & DevOps skills – demonstrated experience delivering cloud-native products using modern CI/CD pipelines, with hands-on expertise in AWS, GitHub, and Terraform (preferred)
- Development skills – strong expertise in at least one core language or framework (e.g. Node.js, TypeScript, React), with a sound understanding of APIs and common design patterns
- Agile mindset – extensive experience working in agile environments, focused on delivering customer value and driving continuous improvement
- Contact centre experience – preferred but not essential. Experience with Amazon Connect is advantageous; strong candidates without direct domain experience will be considered
What the job involves
- IAG Loyalty provides the technical capabilities and designs the loyalty programmes for IAG airlines through our Loyalty Platform
- Within Customer Contact, Amazon Connect serves as our core contact platform, alongside other customer channels aligned to our Customer Contact Strategy
- In this new Tech Lead opportunity, you will play a key role in designing and architecting innovative solutions across our contact centre products
- You’ll ensure customers receive a seamless experience while providing colleagues with effective, efficient tools to support their work
- Collaborating closely with the Product Manager, you will assess technical feasibility, define architectural constraints, and provide guidance to developers to enable smooth integration with our web and mobile channels
- As the team’s technical advocate, you will lead all aspects of development, sharing industry knowledge, advising on best practices, and introducing innovations to benefit the business both now and in the future
- As the Tech Lead for our Contact Centre products, you will own the architecture and drive its evolution to improve efficiency, effectiveness, and user satisfaction across the platform
- While Amazon Connect will be a key focus, you will also support other contact centre solutions, ensuring all systems are fit for purpose, scalable, and aligned with best practices
- You will manage integrations with third-party systems and collaborate closely with other product teams across IAGL and the wider group to ensure seamless interoperability and secure, robust solutions
- You will champion high-quality development across the team, applying appropriate testing methodologies, participating in code reviews, and leveraging static analysis tools to maintain maintainable, high-performance software
- You will create and maintain clear technical documentation for internal teams and external stakeholders, ensuring the right level of detail and tone
- Using a proactive, data-driven approach, you will monitor product health, identify areas for improvement, and drive initiatives to maintain system reliability, performance, and user satisfaction
- Additionally, you will mentor and guide engineers on architecture, integration patterns, and best practices, helping raise the technical capability and innovation of the team
Salary benchmarks
Our take
Customer rewards programmes are an effective way for businesses to foster customer loyalty. However, in order to have the best effect, these programmes must be well-managed, easy-to-use and offer real value to consumers. IAG Loyalty exists to help its clients deliver exactly that.
Founded as Airmiles in 1988, IAG Loyalty boasts over 30 years of experience in the loyalty space. Alongside designing customer loyalty programmes, it also offers management tools, tech solutions and data services to help businesses turn loyalty into growth.
An established presence in the sector, IAG Loyalty manages the British Airways Executive Club, Iberia Plus, Vueling Club, and the Aer Lingus AerClub. It continues to expand its partnerships, enabling consumers to spend their loyalty currency (Avios) at a wider range of establishments.
Steph
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Unlimited standby and premium standby fares for you and your nominees on the BA network and partner airlines from day one! Plus discounts on BA flights and holidays from day one mean you're going to be very popular!
- From us to you as a new joiner, on your birthday, and when saying “Thank you” isn’t enough, you'll receive 500 points to your points pot. There's a holiday in those little thank yous!
- On joining IAG Loyalty, you become eligible for personal staff travel benefits with British Airways and other oneworld airlines.
- Annual leave starts at 26 days’ with the option to buy or sell 5 more and 2 paid days for charity work
- Our people can enjoy up to 20 days working in Europe a year! A great way to spark your passion for travel
- Private health and dental care: All the cover you need to keep yourself healthy and well.
- Bonus: Depending on company and individual performance, there’s a non-contractual bonus every year
- Our unique learning offer, 'Develop You', helps you take your career, and IAGL, to new heights!
Company values
- We bring passion to our work
- We have the courage to reimagine
- We focus on agility
- We excel in delivery
- We keep learning and stay curious
- We take belonging seriously
Company HQ
Victoria, London
Articles
Leadership
Adam Daniels
(CEO)Joined the company in 2018 as CCO, becoming CEO in 2020. Previously spent 26 years at British Airways in positions such as Head of UK Leisure Sales, Head of Global Revenue and ultimately CCO.
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