Senior Manager of Technical Account Management, Integral Ad Science
$103.6-204k
+ Bonus. Salary dependent on location.
Global media measurement & optimization
Be an early applicant
Global media measurement & optimization
1001+ employees
Be an early applicant
$103.6-204k
+ Bonus. Salary dependent on location.
1001+ employees
Company mission
To be the global benchmark for trust and transparency in digital media quality.
Role
Who you are
- You will have proven experience and a track record in technical operations and extensive experience leading people and cross functional teams, delivering technical services and solutions for customers in the digital and ad tech space
- As a seasoned professional and leader, you are keenly attuned to customer needs and can translate these to product, process or solutions related requirements
- You are proactive and driven, love to lift and elevate your team and push projects to completion responding to changing customer demands
- The role requires excellent strategic, analytical and business process skills in order to effectively grow and nurture our growing team and customer base, and the successful candidate must have the ability to translate complex technical issues into tangible solutions
- 10+ years of experience in marketing/digital/ad tech/mar tech in a technical organization working with agencies, advertisers, networks and/or publishers enabling their desired technical outcome
- 5+ years experience managing high performing teams to deliver technical services for customers
- Ability to manage and prioritize between many concurrent projects
- Strong decision-making skills coupled with the ability to lead change
- Technical proficiency and technical abstraction skills
- Solid knowledge of market trends, and operational trends across the industry
- Experience with Salesforce, programmatic, ad servers, rich media ads, trafficking, and databases
- Attuned to customer needs and can translate these to product or process related requirements
- Proven history of pushing projects to completion and responding to constantly changing customer needs
- Proactive, driven, collaborative, with a positive mindset and attitude
What the job involves
- This Senior Manager, Technical Account Manager will oversee a team of Technical Account Managers (TAMs) responsible for the Mid-Market segment and will play a key role in the regional function with an emphasis on driving more effective, proactive and strategic technical support to customers
- This person should also lead their team to deliver best in class service to our customers consistently exceeding KPIs aligned to the company vision and mission
- This mission-critical role is key in shaping and influencing how we engage and grow our Mid-Market customers to drive demonstrable results
- Lead a team of TAMs across the Mid-Market segment
- Proactively hire, manage and develop team members through regular pulse conversations, performance reviews, coaching opportunities, career planning, formal/informal training, etc
- Focuses on defining annual team goals aligned to company objectives, and planning, organizing and supporting of team and cross-functional efforts to achieve
- Drive operational excellence by enabling speedy client activation and ramp, monitoring performance metrics, ensuring SLA adherence, and elevating overall service standards
- Communicate and collaborate with leadership across all IAS customers
- Build effective, collaborative relationships with peers within Sales, Customer Success, Product and R&D Orgs via strong communications and executive presence
- Be a leadership presence in the Chicago office
- Serve as the senior technical escalation point, owning complex issues end-to-end and engaging directly with clients during critical incidents, escalations, and high-level problem solving
- Ensure the team is working as effectively and efficiently as possible through systems/tools, and best practices
- Identify, evaluate, and champion the adoption of new AI-powered tools and technologies to streamline workflows, improve customer engagement, and drive operational excellence
- Lead the team in embracing and adopting a data-driven and AI-first culture, fostering innovation and continuous improvement in all aspects of technical account management
- Work closely with leadership to drive culture and learning paths for technical bootcamps and other initiatives
- Listen to and engage deeply with our customers; share actionable feedback
- Strong technical presence through previous experience gleaned in the industry
- Have a holistic view on all IAS products and processes
- Actively participate in cross-departmental improvement initiatives to continue to transform IAS partner customer support to be best in class including PI and P2 incident planning, Pre/Post Mortems, etc
- Keep current on open customer cases and step in directly when they reach critical levels
- Regularly inform executives and relevant department heads about major product or service problems and provide perspective to inform critical business decisions
- Take an active role in recruitment, onboarding, and talent development for managed teams
- Develop industry contacts to keep abreast of emerging trends in respective fields
Our take
Integral Ad Science (IAS) provides verification, optimization, and analytics solutions for the ad industry. It’s a sector that has changed radically since the company was founded back in 2009, but IAS has shown remarkable business savviness in navigating the ups, downs, and advances of the intervening years.
Since being acquired by Vista in 2018, IAS has implemented an aggressive acquisitions strategy of its own. This saw IAS extend its footprint to cover blockchain, TV, photo, and video content, deepen its partnership with TikTok, and expand its safety and suitability measurement program in Twitter. And this helped IAS diversify its product offering to remain competitive in the increasingly crowded adtech and martech markets.
IAS now has a substantial global footprint, and following an IPO has been demonstrating impressive sales, with year-on-year revenue growth exceeding 25% over 2022. Armed with a strong foundation and a road map that balances its focus between traditional advertising and new avenues like web3, its future looks set to be bright.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2014
$30m
SERIES D
Apr 2012
$10m
SERIES C
Total funding: $49.8m
Company benefits
- Healthcare: comprehensive health insurance
- Flexible PTO: Take what you need, when you need it
- Retirement: 401k match in the US, country-specific pension plans
- Parental leave: Full maternity and paternity leave
- Community: Volunteer opportunities
- Celebrating team players: Peer-nominated awards
- Meals and snacks: Stocked kitchens to fuel your day
- Team events: Frequent happy hours, parties and outings
Company HQ
Midtown East, New York, NY
Leadership
Lisa Utzschneider
(CEo)Prior to joining Integral Ad Science in 2018, Lisa spent 3 years at Yahoo working as an SVP of American Sales and then as CRO. She also spent 6 years at Amazon as a Global VP of Advertising Sales and 10 years at Google as a GM of Sales.
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