Office Coordinator, Stitchfix
$32.37 - $47.60 USD per hour
Online personal styling
Be an early applicant
Online personal styling
1001+ employees
Be an early applicant
$32.37 - $47.60 USD per hour
1001+ employees
Company mission
To change the way people find clothes they love by combining technology with the personal touch of seasoned style experts.
Role
Who you are
- Stitch Fix is looking for a highly organized, polished, and welcoming Office Coordinator to join the Workplace Experience team at our San Francisco Headquarters
- Bring 3–5 years of front desk, office coordination, or hospitality experience — including managing visitor experience, overseeing vendor interactions, maintaining conference room schedules, and coordinating day-to-day office operations
- Have a genuine passion for providing outstanding hospitality and customer service and are authentic and excited about connecting with others
- Thrive in a dynamic people-facing role and enjoy solving problems with a smile
- Are comfortable navigating ambiguity and shifting priorities in a fast-paced environment with grace and professionalism
- Demonstrate attention to detail and a passion for building meaningful connections
- Are tech-savvy and can confidently use tools like Google Workspace, Microsoft Office, Slack, and visitor management systems
- Cross-functional communication comes naturally to you while solving problems and addressing roadblocks, with proven experience working directly with senior leadership teams
- You have excellent interpersonal and communication skills -- both written and verbal, as well as through email and posted signage -- and an eye for savvy design
- Above all else you are bright, kind, and motivated by challenge
What the job involves
- This role is essential to creating a positive and professional first impression for employees, clients, and guests
- You’ll be the hub of office operations—supporting a smooth workplace experience and helping to create a sense of belonging and hospitality for all who walk through our doors
- Manage the front desk operations, including incoming mail, deliveries, catering and access for employees and guests
- Greet and assist employees, guests, and vendors with warmth and professionalism creating an environment of “I’m here to help!” and “Let’s find out together”
- Monitor and respond to our internal ticketing system and various other communication portals, providing excellent customer service every step of the way
- Support workplace logistics, including room booking and managing internal company calendars
- Partner closely with the Workplace, People, and IT teams to support employee onboarding, office activations and other large onsite meeting support
- Help to coordinate and deploy events, parties, happy hours and other internal events with high touch details and top-notch organization
- Communicate with building management and security for day-to-day needs including guest access, vendor access, maintenance requests and life safety trainings
- Ensure the front desk, lobby, kitchen areas, and conference rooms are organized, stocked, and visually aligned with our brand
- Work closely with our vendors to ensure quality on-time service, keeping our office in tip-top shape
- Maintain awareness of evolving workplace protocols and supporting a clean, safe and inclusive environment
Our take
Shopping online for clothes is not always a fun experience. Finding clothes you like is only half the battle. Sizing guides and return policies seem to have been designed to be challenging to understand, and can also vary wildly from company to company.
Stitchfix sets out to change this by making online clothes shopping personalized and hassle-free. Customers take a survey on their personal tastes, and pay a one-off fee for a stylist, to receive a box of 5 personalized items. Then, they simply pay for any items they keep, or return what they don't want free of charge. The stylists fee is deducted from the first purchase and if they keep all 5 items, they receive a discount.
Stitchfix's unique blend of technology, and human touch in styling, allows the company to deliver its personalized experience at scale, with its growing data sets putting them in a great place to predict consumer trends and preferences. Unfortunately, the company has been hit hard by the current economic climate - cutting staff back in June 2022 as well as again in early 2023. Only time will tell if this once exciting brand will be able to bounce back from this bump in the road and find success again in the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2014
$30m
SERIES C
Oct 2013
$12m
SERIES B
Total funding: $47.6m
Company benefits
- Leadership, managing people program, career journey & other training opportunities
- Company equity for eligible roles
- Medical, dental and vision benefits
- 401(k) plan
- Unlimited vacation for qualified roles
- Competitive parental leave
- Enjoy 40% off of Fixes plus access to quarterly sample sales
- Collaborative workspaces - Open floor plan with standing desks & living room seating throughout
Company HQ
Financial District, San Francisco, CA
Leadership
Katrina Lake
(CEO)BA in Economics from Stanford. MBA from Harvard Business School. Previously 2 years as an Associate at The Parthenon Group and 2 years as an Associate at Leader Ventures.
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