Partner Development Associate, Gorgias
Commercial Partnerships
Plus equity
The conversational AI platform for eCommerce
Job no longer available
The conversational AI platform for eCommerce
501-1000 employees
Job no longer available
Plus equity
501-1000 employees
Company mission
To empower eCommerce brands to grow through AI-powered customer experience.
Role
Who you are
- You want to step up to a challenge and maximize your impact to scale agency acquisition at Gorgias
- Growth mindset: You love driving new experiments and optimizing current ones to maintain fast growth of our partner program
- Experience in sales and partnerships. You can handle objections and have a demonstrated track record of meeting and exceeding quotas
- Strong copywriting and communication skills. You're able to understand our audience's needs and craft compelling stories on how we can grow together through partnership
- Very tech savvy and comfortable leveraging automations to boost efficiency
- You are comfortable solving problems and using data to make decisions
- You have a strong ability to influence. People trust you for your matter expertise
- Passion for learning! You know that you don't know much, and you want to improve every day
What the job involves
- The Partner Development Associate role is focused on sourcing new partners to fuel the agency channel growth
- Meetings booked with new Tier 1 + Tier 2 agency prospects. You will hold a quota and be responsible for optimizing your pipeline of agencies to hit that quota
- Creation of highly personalized copy and multi-channel sequences to convert our most valuable agency prospects
- Collaboration with the broader partnerships team to find creative ways to scale partner acquisition
- Become a thought leader about all things eCommerce
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 15,000 brands, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Alex Plugaru
(Co-Founder & CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(Co-Founder & CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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