Customer service has emerged as one of the most important differentiator for consumer facing brands in recent years. However, building and maintaining quality customer support teams is difficult and expensive.
MaestroQA provides software that eases the burden on these brands through AI-powered quality analysis of agent calls. Crucially, the system integrates with some of the most popular CRMs like Salesforce, Zendesk, and Kustomer.
The company has built up a strong, loyal following which has delivered impressive profitability and momentum. MaestroQA’s leadership is now hoping to double down on that momentum and scale into untapped sectors in need of their support like healthcare and insurance.
Kirsty
Company Specialist at Welcome to the Jungle