Senior iOS Software Engineer, Airbnb
Community Support Platform - Chatbot
$185-223k
More information about location
Community marketplace for holiday accomodation
Be an early applicant
Community marketplace for holiday accomodation
1001+ employees
Be an early applicant
$185-223k
More information about location
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- 5+ years’ experience developing iOS applications at scale with a high volume of users with an eye for visual details
- Expertise in Swift or Objective-C, UIKit, and SwiftUI, as well as knowledge of UI architecture and UI performance
- You possess strong product sense and a passion for UI and UX product development and can effectively communicate with non-technical partners
- Demonstrated ability to proactively collaborate with Product Management, Design, Data and other iOS, Android, and Web Engineers
- You’re passionate about continuous learning and innovation in the mobile industry
- Experience with chatbot/AI product would be a plus
- Love for collaborating via code reviews and architecture discussions, and are motivated to improve their teammates’ productivity
- Bachelor’s and/or Master’s/PhD degree, preferably in CS, or equivalent experience
What the job involves
- The Community Support Platform (CSP) at Airbnb is a critical system that drives our customer support operations
- CSP empowers Airbnb's global network of Community Support ambassadors, utilizing cutting-edge technology to deliver exceptional customer service with high efficiency
- As part of the CSP vision, we are harnessing AI to revolutionize Airbnb’s approach to customer service
- Our Chatbot Product team is focused on providing a seamless user experience by combining AI capabilities with the expertise of our support ambassadors
- You will work in a team of talented and diverse software engineers to create innovative user experience for AI driven customer service products which includes both backend workflows of LLM driven chatbot and frontend user experience across different platforms
- You will play a significant role in shaping the technical vision and delivering flexible, efficient and scalable solutions
- Each individual brings their own unique skill set, experiences, thought leadership and technical expertise to solve these technical challenges for Airbnb
- Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build high quality products and features
- Drive, lead, and contribute to the full development cycle: technical design, development, test, experimentation, analysis, and launch. You’ll be reviewing code and design docs, giving feedback on product specs and mocks
- Nurture a culture of technical quality from design, through code review, to production operations
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company values
- Champion the Mission: We’re united with our community to create a world where anyone can belong anywhere
- Be a Host: We're caring, open, and encouraging to everyone we work with
- Embrace the Adventure: We’re driven by curiosity, optimism, and the belief that every person can grow
- Be a Cereal Entrepreneur: We’re determined and creative in transforming our bold ambitions into reality
Company HQ
Showplace Square, San Francisco, CA
Articles
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
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