Partner Onboarding Specialist, Taskrabbit

• 1–3 years of experience in operations, project coordination, account management, or a related field
• Strong organizational skills — able to manage multiple work streams and deadlines simultaneously
• Clear, confident communicator in Slack, email, and async environments
• Comfortable working cross-functionally across teams with different priorities and workflows
• Detail-oriented with a bias toward documentation and process
• Ability to work independently, follow through on tasks end-to-end, and flag issues proactively
• Exposure to partner onboarding, account setup, or B2B operations

Desirable

• The Onboarding Specialist is an internal-facing operations role on the External Partnerships team, sitting with the Senior Onboarding Supervisor
• This person is the day-to-day engine of the team — keeping launches on track, cross-functional work moving, and the Onboarding Associate prioritized and unblocked
• This role does not manage external partner relationships. It exists to absorb the operational coordination that scales with every new partner launch, freeing senior team members to focus on strategic growth and program management
• Partner Launch Coordination:
• Support day-to-day partner onboarding logistics including location setup, rate card validation, zip code uploads, store configuration, and training coordination for new and expanding partners
• Schedule and coordinate live (Google Meet) and shareable training sessions for new partner locations
• Maintain and update partner pages in internal systems as partners expand or change configurations
• Assist with post-launch activity monitoring and flag issues for escalation
• Cross-Functional Coordination:
• Track open action items across CS, Product, Data, Localization, and Task Logistics teams
• Coordinate across internal teams to ensure launch steps are completed on time
• Participate in cross-functional working groups and represent the Partnerships team in operational discussions
• Channel & Support Management:
• Manage 10+ active Slack channels including partner-internal channels, and cross-functional channels
• Triage inbound partner support requests and route issues appropriately to CS, Partner Support, or internal teams
• Assist with hypercare monitoring for new partner launches across all platforms (TPP, API, PAPI), tracking early performance trends and flagging issues through the critical window following go-live
• Documentation & Infrastructure:
• Maintain the Confluence database as the source of truth for all partner data
• Create and update onboarding documentation, checklists, and training materials
• Ensure partner pages, rate cards, and location records are current and accurate
• Team Support:
• Support the Onboarding Associate in staying organized and on track with launch timelines and day-to-day tasks
• Identify process gaps and flag them to the Senior Onboarding Supervisor
• Support preparation for major cross-functional launch readiness reviews
• Technology & Tools:
• Slack — primary communication and channel management
• Confluence — partner documentation and knowledge base
• Google Workspace (Docs, Sheets, Drive) — training materials and shared documentation
• Asana or similar project management tool — task tracking and launch timelines
• Zoom / Google Meet — live partner and internal training sessions
• Jira — bug tracking, product intake, and internal issue escalation
• AI tools (e.g., Claude) — documentation drafting, communication prep, and operational efficiency
• What Success Looks Like:
• 30 Days: Fully onboarded with access to all tools, channels, and documentation. Independently navigating Slack, Confluence, Asana, and Jira. First launch supported with minimal oversight
• 60 Days: Managing day-to-day channel triage and cross-functional follow-ups independently. Onboarding Associate's workload actively supported and on track
• 90 Days: Supporting partner launches end-to-end including hypercare monitoring. Process gaps identified and flagged. Senior Onboarding Supervisor has measurably more capacity for program management