Forward Deployed Engineer, SuiteSpot

• Full-stack engineering experience. You're comfortable working across frontend (Angular/TypeScript) and backend (Node.js, Express, NestJS) codebases. You don't need to be an expert in everything, but you can find your way around and ship working code
• Comfort with large codebases. You can orient yourself quickly in unfamiliar code, trace through complex flows, and make targeted changes without breaking things
• Customer-facing presence. You can sit on a call with a customer's operations or IT team, understand their workflow, and translate that into a technical solution. You communicate clearly with non-technical stakeholders
• Integration experience. You've built or maintained integrations with third-party APIs and understand the realities of working with external systems (rate limits, data quality issues, API versioning)
• Ownership mentality. You take problems from definition through delivery. When something isn't working for a customer, you figure out why and fix it
• Industry curiosity. You're interested in understanding how property management operations actually work—the workflows, the pain points, the systems. You don't need multifamily experience, but you're eager to learn it

Desirable

• We're hiring a Forward Deployed Engineer to work at the intersection of customer problems and technical solutions
• You'll partner directly with enterprise customers during implementations and integrations, understand their operational pain points, translate those into technical requirements, and build the solutions yourself
• This isn't a support role
• You're an engineer who happens to be close to customers
• You'll rotate across implementations, work across our full stack, and drive technical decisions that shape how our platform integrates with property management systems, CRMs, smart locks, and other enterprise software
• You'll report into our engineering organization while working closely with Customer Success and Delivery teams
• This is a hybrid role with one day per week in office; customer engagement is remote
• Own technical delivery for enterprise customer implementations, from scoping through go-live and beyond
• Build integrations with property management systems (Yardi, RealPage, Entrata), CRMs, access control systems, and other enterprise software
• Translate customer requirements into technical specs and drive them through implementation
• Navigate our codebase across Angular frontends, Node.js/NestJS backends, and MongoDB to diagnose issues and ship fixes
• Partner with product and engineering to feed customer insights back into our platform roadmap
• Handle data migrations and complex technical configurations for new customer onboarding

• Initial conversation with a Talent Advisor plus a technical assessment
• Technical interview with Engineering leadership
• Final conversation with our CTO