Customer Success Manager, trumpet
The AI-Buyer Facing Execution Layer
$69-92k
OTE
$60-80k
BASE
+ Equity
Collaborative deal rooms and client portals for revenue teams
Posted today
Collaborative deal rooms and client portals for revenue teams
21-100 employees
Posted today
$69-92k
OTE
$60-80k
BASE
+ Equity
21-100 employees
Company mission
Digital sales rooms that centralise buyer journeys and increase sales velocity.
Role
Who you are
- Has 2+ years’ experience in Customer Success, Account Management, or a customer-facing commercial role
- Understands common B2B Sales and Customer Success processes and methodologies
- Is comfortable having value-based, commercial conversations with customers
- Comfortable presenting to different levels of seniority, in-person, online, and via webinar
- Ability to identify areas of growth within a customer account, managing renewals, and generally confident in opening, progressing and closing commercial conversations
- Can build strong relationships and quickly establish trust with stakeholders at different levels of seniority
- Is organised, able to prioritise effectively, and comfortable juggling multiple customers and projects
- Thrives in a fast-paced startup environment and enjoys getting involved beyond their core responsibilities
- Is a self-starter who can work independently, while knowing when to ask for support
What the job involves
- Customer ownership & success
- Be the primary point of contact for a portfolio of US customers
- Own the full customer lifecycle: onboarding, adoption, ongoing success, renewal, and expansion
- Work with customers via email, chat, video calls, and in-person meetings to educate, enable, and support their use of trumpet
- Use an outcome-driven approach to help customers achieve real business value from trumpet
- Act as a trusted advisor, offering proactive and prescriptive guidance, best practices, and industry insights
- Growth & commercial impact
- Identify, qualify, and deliver expansion opportunities within your accounts (upsell / growth)
- Support and lead renewal conversations, ensuring long-term retention
- Drive increased product adoption and advocacy, including NPS and G2 reviews
- Get customers to a point of genuine success and enthusiasm where they’re happy to provide testimonials and referrals
- Product & feedback loop
- Act as the voice of the customer internally, sharing insights, trends, and feedback with the product team
- Help test new product features and contribute to shaping the roadmap
- Build a deep understanding of customer behaviour to identify patterns, risks, and opportunities
- Internal contribution & US presence
- Contribute to building and improving our knowledge base through written and video content
- Field customer questions via Intercom, email, Slack, and Microsoft Teams
- Attend relevant events and customer meetings to support brand awareness and build a strong referral network
- Help establish trumpet’s culture and presence in the US as part of a growing, high-performing team
Application process
- Online assessment via TestGorrilla
- An initial phone screen (20 minutes), a chance to get quickly introduced and get aligned around your skills/wants
- Competency Interview (45 minutes), focused primarily on your approach to work, career goals, successes to date and your questions about trumpet
- Task - 1-2 hours take home task which will focus on your interpersonal skills and confidence in presenting, where you will run through your own account planning and adoption process (no more than 15 minutes)
- Culture Interview - Meet one of your peers, and a chance to meet one of the trumpet founders to understand our vision, and ask any questions
Our take
trumpet is challenging the traditional approach to sales and setting out to lead the digital transformation of the whole B2B sales cycle. This is very relevant right now, with 80% of sales interactions taking place digitally as of 2025.
trumpet sets itself apart by providing companies with collaborative, auto-personalised microsites. This enables them to pull in a buyers branding, track the deal to drive timely outreach, centralise information in one space, and get visibility over where buyers are engaging in the journey.
5000+ companies are already using trumpet, including Oyster, Payfit and Figma. Off the back of 2024 seed funding, the company seems set to pave the way for the digital transformation of B2B sales.
Freddie
Company Specialist at Welcome to the Jungle
Company
Employee endorsements
Challenging work
"As trumpet is a relatively young company, we are all working together, pushing to create this new and exciting product. This is of course..."
Funding (last 2 of 4 rounds)
Jul 2024
$5.4m
Seed
Apr 2023
$1.4m
Total funding: $9.1m
Company benefits
- The opportunity to join a disruptive startup at its earliest stages
- 25 days annual leave plus local bank holidays plus half day on your birthday
- Shared ownership - Being a part of our journey means you will own a piece of trumpet
- Regular company socials
- Windows or Macbook laptop
- $600 Professional development budget
- $600 Wellbeing budget
- 401k pension fund managed by Slavic, with a 3% company contribution.
- Trumpet pays 100% of the team member's health insurance premium. For the other insurances, trumpet will pay 100% of the team member's premium and 50% for their family (considering the dental standard plan value).
Company values
- We are restless and ambitious in the pursuit of growth
- We obsess over our users
- We always trust, respect and care for another
- We are brilliantly bold
- We are feedback focussed
- We inspire and take action using data
Company HQ
Southwark
Articles
Leadership
Nick Telson
(Co-Founder)Co-founded DesignMyNight in 2010, which was later acquired by The Access Group. In 2020, they founded Horseplay Ventures, a Startup Playground for the new generation of founders. Nick has also launched the Top 10 Global Business podcast, Pitch Deck
Rory Sadler
(Co-Founder)B2B SaaS and Sales expert. Ex-Hotjar. Passionate about digitising archaic sales processes. Proud dad to Roo the cocker spaniel and found regularly running around football pitches
Andrew Webster
(Co-Founder)Exited Founder DesignMyNight ($30m) - built 3 SaaS products with over 15,000 customers. Prolific angel investor with over 50 investments across UK/US
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at trumpet
Nick Telson (CMO)
- We deliberately commit to a culture of belonging and inclusion
- We presume good intentions in all of our colleagues
- We approach all conversations with the aim to work together on building a better world
- We have a zero-tolerance policy for any form of harassment, discrimination or bullying
- At trumpet we "Invite Everyone to Dance". Diversity alone is not enough
- Diversity is like being invited to a party, regardless of your background or identity
- Equity is ensuring everyone has appropriate transport to the dance, regardless of their starting location
- Inclusion is being asked to dance
- Belonging is feeling able to dance like nobody's watching (or feeling free not to, of course)
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