Customer Service Representative, SafeRide Health
Bilingual Spanish
$18 per hour
Office located in San Antonio, TX
Non-emergency medical transportation platform
Be an early applicant
Non-emergency medical transportation platform
201-500 employees
Be an early applicant
$18 per hour
Office located in San Antonio, TX
201-500 employees
Company mission
To transform health outcomes for America’s most vulnerable by ensuring access to life-sustaining healthcare.
Role
Who you are
- To do well in this role you must have a calm, kind demeanor, enjoy working with a diverse population, and possess exceptional active listening and communication skills
- High school diploma or equivalent
- One (1) year of inbound call center experience in high call volume atmosphere
- Outstanding problem-solving skills and ability to maintain professionalism in a high-stress environment
- Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in person, via email, and over the phone
- Positive and helpful attitude
- Exceptional interpersonal skills and conflict resolution ability
- Ability to work independently and/or with a Team
- Accurately type 35 wpm or more
- Flexible with the ability to adapt to changes in business, strategy, and technology
- Ability to empathize with the Member and/or Member's guardian
- Must be able to work with geographically and culturally diverse populations and personalities
- Must be able to pass a criminal background record check and sanctions check
- Must be a US Citizen
- Must have the ability to work flexible shifts
Desirable
- Experience with Medicaid, Medicare and NEMT (Non-Emergency Medical Transportation) guidelines
- Knowledge of health insurance programs and benefits
- Fluency in languages in addition to English a plus
What the job involves
- We are looking for passionate and caring professionals to join SafeRide Health as a Customer Service Representative. This role consists of taking inbound calls with some outbound calls
- The primary function is gathering and entering detailed trip information for scheduling non-emergency medical transports for urgent and non-urgent medical appointments, handling member inquiries and complaint intake
- Taking inbound calls from Members, Medical Facilities, Transportation Providers and Health Plans
- Accurately enter ride details to ensure successful ride completion
- Confirming member eligibility
- Answering Member inquiries regarding transportation services
- Identifying and assessing Member's additional needs
- Intaking of Member concerns
- Actively working with other internal departments to quickly address real-time issues
- Other duties as assigned
Our take
Access to non-emergency medical transportation (NEMT) is a key component of the patient experience, with poor transport options responsible for people not being able to receive life-sustaining services. SafeRide Health is focussed on improving NEMT through digitization - with a network of connected transport operators and the technology for health providers to optimise NEMT for clients.
SafeRide's platform is highly customizable by design so it can meet the needs of any Medicaid and Medicare Advantage plan or benefits structure. Through the company's technology, users can book a ride in minutes across a variety of channels, and it also provides analysis to support continuous, data-driven improvements.
Having raised significant funding in 2023, the company is embarking on a period of scaling and growth. It will also invest in AI and other self-service tools to improve the member experience, as it expands its national network to serve more of the millions of people who need access to NEMT in the US.
Freddie
Company Specialist at Welcome to the Jungle
Insights
60% female employees
Company
Funding (1 round)
Aug 2017
$2.8m
SEED
Total funding: $2.8m
Company benefits
- Medical, dental, and vision benefits
- 401(k) plan and company match
- Equity
- Generous paid time off, including vacation time, sick time, company holidays, and parental leave
- Flexible workplaces
- Annual performance bonus potential
Company values
- Take the Wheel - We take action. When faced with a problem, take the wheel, identify and drive the solution, and then share it with your team
- Set Your Course - We are challenging the status quo. We have the team, the technology, the resources, and the mandate to rethink healthcare and put the member first. Blaze the path forward
- Lead with Compassion - SafeRide Health is powered by trust, empathy, and kindness. Every day, we provide unwavering support to our members, suppliers, clients, and teams that empowers them to lead their best lives
- Act with Integrity - We do what’s right for our members. Our actions demonstrate honesty, respect, transparency, and reliability, no matter who’s watching
Company HQ
18302 Talavera Ridge, San Antonio, TX
Articles
Leadership
Robbins Schrader
(CEO)Former Member of the Technology Advisory Board for the Non Emergency Medical Transportation Accreditation Commission (NEMTAC). Spent 2 years at The Boston Consulting Group, including as a Project Leader.
Ben Salter
(CPO)Former Senior Product Manager at JustVisual. Spent over 6 years at MyPublisher, that was acquired by Shutterfly, ultimately serving as Senior Product Manager.
Whit Schrader
(VP (Network Operations))Founded Pearescope back in 2009, where they were CEO for 2 years. Has worked at Google and Facebook, with experience in UX and Product Management.
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