Customer Service Representative, SafeRide Health
Bilingual Spanish
$18 per hour
Office located in San Antonio, TX
Technology-driven platform improving access to non-emergency medical transportation
Be an early applicant
Technology-driven platform improving access to non-emergency medical transportation
201-500 employees
Be an early applicant
$18 per hour
Office located in San Antonio, TX
201-500 employees
Company mission
We transform health outcomes for America’s most vulnerable by ensuring access to life-sustaining healthcare.
Role
Who you are
- To do well in this role you must have a calm, kind demeanor, enjoy working with a diverse population, and possess exceptional active listening and communication skills
- High school diploma or equivalent
- One (1) year of inbound call center experience in high call volume atmosphere
- Outstanding problem-solving skills and ability to maintain professionalism in a high-stress environment
- Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in person, via email, and over the phone
- Positive and helpful attitude
- Exceptional interpersonal skills and conflict resolution ability
- Ability to work independently and/or with a Team
- Accurately type 35 wpm or more
- Flexible with the ability to adapt to changes in business, strategy, and technology
- Ability to empathize with the Member and/or Member's guardian
- Must be able to work with geographically and culturally diverse populations and personalities
- Must be able to pass a criminal background record check and sanctions check
- Must be a US Citizen
- Must have the ability to work flexible shifts
Desirable
- Experience with Medicaid, Medicare and NEMT (Non-Emergency Medical Transportation) guidelines
- Knowledge of health insurance programs and benefits
- Fluency in languages in addition to English a plus
What the job involves
- We are looking for passionate and caring professionals to join SafeRide Health as a Customer Service Representative. This role consists of taking inbound calls with some outbound calls
- The primary function is gathering and entering detailed trip information for scheduling non-emergency medical transports for urgent and non-urgent medical appointments, handling member inquiries and complaint intake
- Taking inbound calls from Members, Medical Facilities, Transportation Providers and Health Plans
- Accurately enter ride details to ensure successful ride completion
- Confirming member eligibility
- Answering Member inquiries regarding transportation services
- Identifying and assessing Member's additional needs
- Intaking of Member concerns
- Actively working with other internal departments to quickly address real-time issues
- Other duties as assigned
Our take
Access to non-emergency medical transportation (NEMT) is a key component of the patient experience, with poor transport options responsible for people not being able to receive life-sustaining services. SafeRide Health is focussed on improving NEMT through digitization - with a network of connected transport operators and the technology for health providers to optimise NEMT for clients.
SafeRide's platform is highly customizable by design so it can meet the needs of any Medicaid and Medicare Advantage plan or benefits structure. Through the company's technology, users can book a ride in minutes across a variety of channels, and it also provides analysis to support continuous, data-driven improvements.
Having raised significant funding in 2023, the company is embarking on a period of scaling and growth. It will also invest in AI and other self-service tools to improve the member experience, as it expands its national network to serve more of the millions of people who need access to NEMT in the US.
Freddie
Company Specialist at Welcome to the Jungle
Insights
60% female employees
Company
Funding (1 round)
Aug 2017
$2.8m
SEED
Total funding: $2.8m
Company benefits
- We Invest in You: Competitive pay, annual bonus opportunities, and equity options mean you share in our success.
- Health Comes First: Comprehensive medical, dental, and vision coverage for you and your family—plus programs to support your mental and physical well-being.
- Flexibility to Do Your Best Work: We’re remote-first, giving you the freedom to work where and when you’re most effective.
- Time for What Matters: Generous PTO, holidays, and parental leave help you recharge and be there for life’s important moments.
- Grow With Us: Training, mentorship, and opportunities to explore new roles so you can keep building your career here.
- Celebrated, Always: We notice the wins—big and small—and celebrate your impact along the way.
- Purpose You Can Feel: Every project and every task here connects to improving access to care for the people who need it most.
Company values
- Take the Wheel: We take action. When faced with a problem, take the wheel, identify and drive the solution, and then share it with your team
- Set Your Course: We are challenging the status quo. We have the team, the technology, the resources, and the mandate to rethink healthcare and put the member first. Blaze the path forward
- Lead with Compassion: SafeRide Health is powered by trust, empathy, and kindness. Every day, we provide unwavering support to our members, suppliers, clients, and teams that empowers them to lead their best lives
- Act with Integrity: We do what’s right for our members. Our actions demonstrate honesty, respect, transparency, and reliability, no matter who’s watching
Company HQ
18302 Talavera Ridge, San Antonio, TX
Articles
Leadership
Robbins Schrader
(Co-Founder & CEO)Robbins Schrader, Co-Founder & CEO of SafeRide Health, brings healthcare and consulting expertise to scale teams, modernize industries, and expand care access for underserved populations.
Ben Salter
(Co-Founder & Chief Product Officer)Ben Salter, Co-Founder & Chief Product Officer at SafeRide Health, leverages 15+ years in analytics, strategy, and product management to deliver user-focused, revenue-generating solutions.
Whit Schrader
(Co-Founder & VP, Operations Transformation)Whit Schrader, Co-Founder of SafeRide Health, grew the company to $500M+ revenue, built its product and routing platforms, and developed a national transport network for Medicare and Medicaid members.
Brian Gebhardt
(Chief Operations Officer)Brian Gebhardt, COO of SafeRide Health, is a results-driven leader with 20+ years in operations, strategy, and growth, holding an MBA from Harvard and a BS from West Point.
Andy Auerbach
(Chief Commercial Officer)Andy Auerbach, Chief Commercial Officer at SafeRide Health, leads go-to-market strategy, driving innovation in medical transportation and expanding patient access to care nationwide.
Debi Lindquist, CPA
(Chief Finacial Officer)Debi Lidquist, CPA, CFO of SafeRide Health, has 20+ years in healthcare finance, leading Series B & C raises, scaling teams, and driving growth with a servant-leadership approach.
Hillary Reynolds, SPHR
(VP, People & Enterprise Services)Hillary Reynolds, VP of People & Enterprise Services at SafeRide Health, leads HR, IT, Facilities, and Culture, building resilient teams and human-centered workplaces across industries.
Devin Wheeler
(General Counsel & Compliance Officer)Devin Wheeler, General Counsel & Compliance Officer at SafeRide Health, oversees legal, compliance, and privacy, leveraging 9+ years in healthcare with CIPP/US certification and an MBA.
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