Senior Sales Operations Analyst, Docker
$92.4-132k
+ Equity. Canada applicants: CA$128,100 – CA$178,100
More information about location
App development platform
Be an early applicant
App development platform
1001+ employees
Be an early applicant
$92.4-132k
+ Equity. Canada applicants: CA$128,100 – CA$178,100
More information about location
1001+ employees
Company mission
To simplify the lives of developers building world-changing apps.
Role
Who you are
- An ideal candidate is a start-up builder who has experience in working with Sales and GTM teams, and has previously worked with Salesforce and Gong
- 2+ years of experience in Sales Operations
- Experience working for a high growth software/SaaS company
- Solid understanding of Salesforce accounts, contact and lead objects
- Great communication and interpersonal skills
- Technically savvy with Google Suite
- Energy, enthusiasm, and love of building
- Experience with Gong, LinkedIn Sales Navigator or ZoomInfo
- Familiarity with AI tools, including building AI-assisted workflows is a benefit
What the job involves
- We are seeking a Senior Sales Operations Analyst to join our growing Revenue Operations team who are responsible for optimizing the success of Docker’s Sales & GTM teams to accelerate our revenue growth
- Your primary focus will be providing front line support to the field via our ticketing system, managing users within our tech stack, assisting with end of month FP&A requirements, and focusing on data hygiene
- This role reports to the Senior Manager of Sales Operations
- Be responsible for our field ticketing system, acting as first line support to the field
- Hold responsibility for the end of month & end of quarter FP&A updates
- Complete the onboarding and offboarding processes for the field & GTM teams
- Own the internal documentation refresh cadence
- Assist with reviewing and optimising Salesforce page layouts including fields, validations and workflows for accounts, leads and contacts
- Manage users within our tech stack
- Assist with scoping, testing and rolling out new system processes
- Be involved in FY Planning activities
- Ongoing review of new accounts, leads and contacts added to the system to ensure the data is accurate, standardized and not duplicative
- Support the Sales Ops & GTM Ops teams with ad hoc requests
- First 30 days:
- Immerse yourself in the Sales Ops ticketing queue to build familiarity with regular field requests and assume primary ownership of the queue
- Establish baseline relationships with the RevOps team, key field stakeholders, and FP&A business partners
- Review existing processes for recurring monthly reporting needs and shadow the onboarding/offboarding workflows for GTM team members
- Conduct an initial audit of Salesforce data hygiene and user administration setups to spot immediate gaps and prioritize requirements
- First 60 days:
- Establish yourself as the go-to contact for routine field queries, resolving regular ticket requests within the defined SLA
- Audit internal documentation, and connect with the relevant team member to begin required updates
- Expand user administration and governance across core sales tools (Gong, LinkedIn Sales Navigator, ZoomInfo)
- Execute on your initial review of our current data hygiene, and begin reviewing newly created accounts, flag duplicate records, identify missing data and correct standardization issues
- Partner with Business Systems and RevOps leadership to shadow open Salesforce optimization projects
- First 90 days:
- Independently manage and execute the end-of-month and end-of-quarter FP&A update cadences
- Optimize Salesforce page layouts, validation rules, and fields based on recurring ticket trends to reduce inbound friction
- Prototype AI-assisted workflows or automated responses for repetitive support tasks to accelerate ticket resolution times
- Provide data mapping, system cleanup, and structural execution support for upcoming FY Planning activities
- One Year Outlook:
- Function as the front line support for all field & GTM enquiries, managing ticket queues and field tech administration with fast SLAs and minimal escalation
- Drive end-to-end execution of EOM/EOQ financial system updates while maintaining precise data accuracy
- Build and maintain an ongoing data governance framework that proactively minimizes duplications and maintains CRM health
- Deploy automated support enhancements, including AI-driven workflows, that measurably decrease ticket volume and empower field efficiency
- Serve as a key operational partner during annual and mid-year planning, optimizing systems and tooling to support company growth
Application process
- Open vacancy: This posting is for an existing open role
- AI in hiring: Docker may use AI-assisted tools during our recruiting process
- Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent
Our take
Docker supplies a hub and desktop solution to simplify the workflow of app development teams. Originally known for popularising the idea of containerising software, it saw itself outpaced by Kubernetes. However, the company has identified a problem with the growing complexity of containerisation, with some apps consisting of dozens or even hundreds of containers - which is what it now addresses.
Docker has had a difficult time in the past, with 2019 seeing it sell off its enterprise business, reduce its workforce by hundreds, and change its leadership team. As a well known brand and ecosystem for containerisation, however, it aims to lure developers back to its product as well as to take advantage of the growing global demand for app development.
Returning to focus on developers rather than large companies was certainly a gamble, but one that seems to have paid off. The company has returned to profitability and raised Series C funding in 2022, which has been used to hire new talent, ramping up its business, and continuing to develop and refine its product. On top of this bounce back to success, it's also embarked on a series of acquisitions to bolster its business.
Steph
Company Specialist at Welcome to the Jungle
Insights
47% employee growth in 12 months
Company
Funding (last 2 of 13 rounds)
Mar 2022
$105m
SERIES C
Mar 2021
$23m
SERIES B
Total funding: $526m
Company benefits
- 100% company paid medical premiums for employees and dependents
- Flexible Time Off Policy
- Employer Paid Holidays
- Generous Parental Leave (after 6 months of employment)
- Home Office Set Up Budget
- Monthly Technology Stipend
- Training Allowances
- Life and Disability Insurance
- Retirement Plans
- Virtual and In-Person Social Events
- Docker Swag
- Quarterly Hackathons
Company HQ
China Basin, San Francisco, CA
Leadership
Don Johnson
(CEO)Prior to joining Docker in 2025, Don spent nearly 9 years at Oracle in various Engineering/VP roles. Before that, they spent over 7 years at Amazon as a Software Development Engineer and Principal Engineer.
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