Site Reliability Engineer, Guidewire
Back-end software for P&C insurance
Be an early applicant
Back-end software for P&C insurance
1001+ employees
Be an early applicant
1001+ employees
Company mission
To constantly improve, so insurance companies can successfully respond to customer needs in a world where technology and risk are changing dramatically.
Role
Who you are
- If you like to be challenged and have a passion for solving problems at scale with systems like AWS, Kubernetes and Aurora, then we would love to hear from you
- The ideal candidate is someone who exemplifies the ethics of, "If you have to do something more than once, automate it," and who can rapidly self-educate on new concepts and tools
- Bonus points if you have prior experience doing production support of a SaaS platform and are comfortable working with bleeding edge highly containerized cloud-native environments in AWS
- Bachelor’s Degree in Computer Science or related fieldSoftware engineering and task automation skills with Bash, Python, and/or Go are a must
- Solid understanding of agile software development methodologies (Scrum, Kanban, etc.)
- Deep background with Linux systems and engineering
- Highly experienced with engineering and automating on Amazon Web Services (AWS)Experience supporting web applications running on Java / Apache / Tomcat in a live production environment
- Prior experience with IaC tools like Terraform/Terragrunt/TerraspacePrior experience with devops/gitops tools (Git, Bitbucket, Flux CD, Teamcity) for gate promotions
- Production-At-Scale support background in a heavily microservice-based worldHands-on engineering and ops expertise in containerization (Docker, Helm, Kubernetes/EKS, CNI and Ingress networking)
- Strong understanding of Single-Sign On, SAML, OAuth (Bonus if hands-on experience with Okta)
- Seasoned expertise around x.509 certificate technology and basic concepts of encryption
- Experience working with Relational Databases such as Aurora Postgres and/or Oracle RDSAdvanced exposure to application development, web UI (design and development), JSON, application architecture
- Experience strongly utilizing observability tools (logging/APM) like Datadog, CloudWatch, and PagerDuty
- Familiarity with event store/stream-processing technologies like Kafka or AWS SQSUnderstanding of Open Application Model systems such as KubeVela or Crossplane
- You greatly prefer writing code than clicking a GUI
- You enjoy teaching, being a mentor to others, and working across boundaries
- Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem solving
- Strong analytical mind with a penchant for process development and enhancement
- A highly positive can-do attitude with desire for being a team player
- Great communication skills and ability to explain complex technical concepts to a varied audience
- Demonstrate strong follow-through, a strong work ethic and consistently keep and meet commitments
- Ability to champion a culture of reliability within the product team, promoting practices like blameless postmortems, SLO tracking, and continuous learning from incidents
- Ability to read, write, and speak EnglishAbility to speak in public settings, interface with customers, partners and vendors confidently
- Travel – Up to 25% of the job will require travel, approximately a week a month
What the job involves
- As a Site Reliability Engineer, you will be part of a team that is passionately automating everything possible to make Guidewire systems run more efficiently
- The Platform team is dedicated full-time to creating and running software that improves the reliability of systems in production, serving hundreds of customers and supporting millions of transactions each day
- You will be ensuring the reliability of Guidewire’s flagship cloud platform and InsuranceSuite products and building tooling to help ensure efficient operations and optimal availability of all SaaS multi-tenant and customer-focused systems
- Platform SREs collaborate closely with Guidewire’s core product developers to ensure that the Guidewire core cloud products address functional and non-functional requirements such as availability, performance, observability, and maintainability
- This role requires a high degree of collaboration, teamwork, ownership and responsibility
- Take a purist SRE approach to shared multi-tenant infrastructure for a resilient SaaS microservice-based containerized systems in addition to customer-centric application environments
- Ersee and automate the team’s growing presence in AWS
- Contribute to core infrastructure systems development with features, bug fixes, reliability improvements, etc
- Platform reliability engineering of a complex single sign-on SAML/OAuth-based central authentication platform
- Creatively build and develop tooling to aid in driving 24x7x365 follow-the-sun operations of critical production systems
- Automate deployment tasks for core product and infrastructure tools and maintain automation infrastructure
- Create system documentation and training materials to empower and educate our fellow team members
- Build and maintain observability tooling, metrics, and dashboarding for a global platform product infrastructureImprove our incident management lifecycle to identify, mitigate, and learn from reliability risks and issues
- Enhance platform observability with helping create a self-healing approach to platform reliability
- Collaborate with engineering teams, providing product feedback and where necessary contribute code to the product
Our take
Insurance is an age-old industry rooted in ancient technology. Despite the substantial power and revenue of these companies, their backend systems have become outdated, leading to rising relative costs. The challenge of modernizing such entrenched systems has been a significant hurdle for many insurers.
Guidewire is at the forefront of transforming Property and Casualty insurance by offering cutting-edge software solutions delivered via the cloud. The company is dedicated to evolving its offerings through close collaboration with its extensive customer base. This intimate engagement helps Guideire refine and enhance its cloud solutions to better meet the needs of it sclients.
Despite its successes in facilitating the cloud transition, the future may see the emergence of insurance providers built on entirely different infrastructures. Guidewire's ability to adapt and leverage its expertise and adapt will be crucial for maintaining its role as a leading technology provider.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Mar 2008
$0.8m
SERIES C
Sep 2007
$24m
SERIES C
Total funding: $24.8m
Company values
- Integrity: We build and maintain honest, candid, and caring relationships with clients, potential customers, partners, investors, and of course, each other!
- Rationality: All we do is supported by factual evidence—whether it’s building awesome products, making decisions, or communicating with each other
- Collegiality: We’re in it together—so we’re all equal. We work in professional harmony, with respect, without arrogance, and as part of a structure where responsibility is shared and owned by all of us
Company HQ
South San Mateo, San Mateo, CA
Articles
Leadership
Mike Rosenbaum
(CEO, not founder)Prior to Guidewire, they led Product Management and Go-To-Market Strategy for core CRM products at Salesforce and served in the US Navy as a Submarine Officer.
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