Customer Success Manager, Filestage
Digital media review and approval platform
Job no longer available
Digital media review and approval platform
21-100 employees
Job no longer available
21-100 employees
Company mission
Filestage's mission is to free teams from chaotic file review and proofing workflows, with a simple, flexible, and effective asset review management system.
Role
Who you are
- You enjoy connecting with people. You know the definition of empathy without checking Wikipedia and put it into practice daily
- You’re passionate about customer success management and customer support. You have experience in customer success management or account management. Sales experience is highly valued
- You have business acumen and enjoy advising customers and consultative selling
- You take ownership. You are filled with passion to take responsibility and to make things happen. You are an energetic self-starter who wants to make a tangible impact on a rapidly growing product and company
- You are a team player. You understand that we can only be successful as a team. Like everyone else in our great team, you are fair, honest and respectful — and you are ready to have a lot of fun
- You are fluent in English. Speaking Spanish is a plus
What the job involves
- You build a good relationship with your customers. You work closely with your customers, build relationships and make them happy users who will gladly recommend Filestage to others
- You turn customers into experienced users. You help customers get the most out of Filestage software in training sessions or by answering support related questions via chat, e-mail, phone, webinars and video conferencing, and by actively maintaining and utilizing our help centre articles. Don't worry, our customers are friendly and don't bite ;-)
- You proactively look for ways to make our customers even more successful. With your contribution to customer success, you improve the lives of creative people and project managers around the globe. You are committed to your clients and help them find pragmatic solutions and improve their workflow
- You drive the growth of Filestage. You always have your feelers out and find opportunities to grow and expand in your clients' companies and to further distribute Filestage software
Our take
Creating marketing campaigns involves an iterative process of content creation review, and this can be cumbersome to organise due to the back-and-forth exchanging of files. This has been made even more complicated due to the rise in remote workforces, with workforces lacking the necessary tools to facilitate a smooth campaign creation pipeline.
Filestage provides a digital media review and approval platform, providing remote and hybrid teams with a single point of knowledge for the deadlines, review, feedback, and file versions of marketing campaigns. The file management tools help to ensure that users are consistently collaborating on the most recent version of a file, with every user also having access to any contextual feedback.
Many startups are creating platforms around audience targeting, personalisation, and other marketing campaign innovations, but Filestage has found a unique place in the market by focussing on making collaboration and review pipelines frictionless for any workforce. Through its platform, the company aims to help increase the rate companies can create marketing campaigns, without file transfer and management presenting obstacles.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Jan 2021
$3.3m
SERIES A
Total funding: $3.3m
Company benefits
- Work from where you’re happiest 😊 - We’ve been fully remote from the start, giving you the opportunity to meet people all over the world and broaden your horizons
- Meet up at our team retreat ✈️ - We all travel together at least once a year, giving you the chance to have fun and get to know your teammates from around the world
- Create a workspace that suits you 💻 - You’ll get €1.500 to buy whatever you need to do your best work – including a computer, webcam, or standing desk
- Enjoy 36 days of holiday ☀️ - We all need a rest every now and then, so you’ll get plenty of time for city breaks, summer escapes, and everything in between
- Your development and wellness are important to us 🧘🏽- After 6 months in the company, we offer a personal development budget for you to invest in your own personal growth as well as a wellness budget for the gym, spa day or any other way that helps you look after yourself
Company HQ
Hauptbahnhof, Stuttgart, Germany
Leadership
Simon Kontschak
(CTO)Experience as Software Developer for FARO Europe GmbH & Co. KG.
Maël Frize
(CEO)Experience as Freelance UX Designer from 2010 to 2013. Online Video Producer for DAAD from 2011 to 2013.
Share this job